Ticketmaster sells tickets for concerts, sports, theater, and other live events. Founded in 1976, the company operates as a subsidiary of Live Nation Entertainment, which acquired it in 2010.
Ticketmaster Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Ticketmaster
What you need to know about Ticketmaster
We receive many complaints about Ticketmaster. We’ve advocated a range of Ticketmaster cases, from bad seats to botched refunds. Our latest involves someone whose tickets didn’t even exist. Also, this customer was not refunded despite not being able to see a show. The venue downgraded the customer’s seats and refused to issue a refund. Ticketmaster is one of the most complained-about companies we cover. This P!nk fan couldn’t see the stage — but Ticketmaster still wouldn’t give her a refund.
- Ticketmaster’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Ticketmaster with our insider guide or through its executive contacts.
- Here are our frequently asked questions about Ticketmaster.
Ticketmaster customer service response times
| Phone support (800) 653-8000 | Response times: Usually 1 to 30 minutes. Availability: Phone support is available Monday through Friday, 9 a.m. to 11:30 p.m., Saturday 9 a.m. to 10 p.m., and Sunday 9 a.m. to 9 p.m. (all times eastern time). |
| Email support | Response times: Estimated 1 to 5 business days. |
| Live chat | Ticketmaster offers live chat for customers with existing orders. Sign in to your account, navigate to My Tickets, find your order, and select the chat icon. Response times: Usually within a few hours during business hours. Availability: Monday through Friday, 9 a.m. to 11:30 p.m. eastern time. |
| Social media | Ticketmaster is active on social media platforms such as X/Twitter, Facebook, and Instagram. Response times can range from a few hours to several days depending on the platform and the inquiry’s complexity. |
| Help center/FAQ | Ticketmaster’s help center/FAQ provides quick answers to common questions regarding ticket purchases, event cancellations, refunds, account management and accessible seating. |
How to resolve a problem with Ticketmaster
In our experience, Ticketmaster is not only unresponsive to customers but also is litigious. It has threatened to sue this site for publishing executive contacts, which automatically resulted in a one-star rating. Here’s how to try to get a refund from Ticketmaster.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ticketmaster mailing address
9348 Civic Center Drive
Beverly Hills, CA 90210
Ticketmaster loyalty program
Ticketmaster does not have a loyalty program.
Ticketmaster social media channels
Ticketmaster executive customer service contacts
Primary Contact
Scott Donowho
Senior Vice President, Client and Operations Support
1000 Broadway
Suite 110
Denver, CO 80203
scott.donowho@ticketmaster.com
Secondary Contact
Marla Ostroff
Managing Director, North America
430 West 15th Street
3rd Floor
New York, NY 10011
marla.ostroff@ticketmaster.com
Chief Executive
Michael Rapino
9348 Civic Center Drive
Beverly Hills, CA 90210
michael.rapino@livenationentertainment.com
Ticketmaster customer service policies
Privacy policy
Ticketmaster’s privacy policy describes the personal information the company collects from users — including purchase history, account details, and device data — and how that information is used to process orders, provide customer support, and serve marketing. It also explains data-sharing practices with affiliated companies and third-party service providers, user rights around data access and deletion, and the company’s data retention practices.
Purchase policy
Ticketmaster’s purchase policy covers the terms and conditions for buying tickets through its platform. All sales are generally final; refunds are available only when an event is canceled or when the event organizer has approved them. The policy also addresses ticket limits, resale, mobile delivery, and protections that apply to certain resale purchases.
Terms of use
Ticketmaster’s terms of use govern access to and use of the ticketmaster.com site and related services. They cover account registration, user content, ticket purchasing rules, prohibited conduct, and a mandatory arbitration clause and class action waiver. Last updated August 12, 2025.
Ticketmaster self-service links
How do I update my account information?
Visit the website, log into your account and navigate to “Account Settings” to update personal information, email address, password, payment methods and communication preferences.
How can I transfer tickets to someone else?
Visit the website, log into your account and navigate to “My Tickets.” Select the event, followed by “Transfer Tickets,” and enter the recipient’s information.
How do I check if my order is confirmed?
Visit the website, log into your account and navigate to “My Tickets” to view recent orders.
How do I file a complaint with Ticketmaster customer service?
Visit the website, log into your account, navigate to “My Tickets,” select the relevant order or event, and use the “Contact Us” or “Chat” option to submit your complaint.
What is the relationship between Ticketmaster and Live Nation Entertainment?
Live Nation Entertainment is the parent company of Ticketmaster, having acquired it in 2010.
How can I contact Ticketmaster customer service?
Call (800) 653-8000.
What payment methods does Ticketmaster accept?
Ticketmaster accepts major credit and debit cards such as Visa, MasterCard, American Express and Discover. In some regions, additional payment options such as PayPal or Apple Pay may also be available.
Will I see the full ticket price upfront, or are there extra fees added at checkout?
As of 2025, Ticketmaster displays all-in pricing that includes service fees in the listed ticket price, a change made in response to regulatory requirements. However, some third-party sites and older event listings may not reflect this change. Always review the order summary before completing a purchase to confirm the total amount.
Can I get a refund if my event is postponed rather than cancelled?
Ticketmaster’s purchase policy states that all sales are final and that refunds are determined by the event organizer, not Ticketmaster. If an event is postponed, your tickets remain valid for the new date; refunds are only available if the event organizer has approved them. If a “Request Refund” button appears in your account under My Tickets, refunds have been authorized. Check your account or call Ticketmaster at (800) 653-8000 for event-specific guidance.
What should I do if my tickets disappear from my Ticketmaster account?
Log in to your Ticketmaster account and navigate to My Tickets. If tickets are not visible, check whether they were transferred. If no transfer was authorized, contact Ticketmaster customer support through the in-account chat or call (800) 653-8000. Ticketmaster has acknowledged past issues with unauthorized use of the ticket transfer feature. Document your original order confirmation number before contacting support.
What should I do if my Ticketmaster account is locked or suspended?
If your account is locked, contact Ticketmaster by phone at (800) 653-8000 or submit a form through the help center. Be prepared to verify your identity. Ticketmaster may require 3 to 5 business days for account review, though multiple customers have reported longer waits. If the issue is not resolved promptly, escalate using the executive contacts listed on this page.
Can I resell my Ticketmaster tickets on a platform other than Ticketmaster?
Whether you can resell tickets outside of Ticketmaster’s platform depends on the event organizer’s settings. Many events use Ticketmaster’s Verified Tickets system, which restricts transfers and resale to Ticketmaster’s own platform. If resale is enabled outside of Ticketmaster, you may list on other platforms, but tickets must be transferred digitally. Check your order in My Tickets for available options.
Does the antitrust verdict against Live Nation and Ticketmaster affect my tickets or fees?
A federal jury found in April 2026 that Live Nation and Ticketmaster illegally monopolized the live event ticketing market and overcharged consumers by an average of $1.72 per ticket. A remedies hearing is expected no earlier than February 2027. At this time, no automatic refunds have been announced. A separate FTC case regarding resale practices is also pending. Monitor news from the relevant attorneys general in your state for updates on any consumer refund processes.
How to get professional help with your Ticketmaster problem
If you need help with Ticketmaster, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Ticketmaster?
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they shut my account due to suspect activity and would give me zero reason for said action. i am retired and have a lot of money to spend to see live shows and they still have it shut down with no reason except " we can shut down any account for any reason without explanation" i asked several times for a call back from a " supervisor" and was told to supply my number and they claimed several call attempts were made but yet zero incoming calls from them or anyone and they message me telling me they can no longer help, but yet my number is NOT on any " do not call registries nor is my number blocked and i had TMobile remove the spam call protection, so TicketMaster customer service is a scam!!!! they will not help, they already have your money and would rather sell to ticket agencies also owned by LiveNation/ Oak View Group..I hope the States suing them have them Dismantled as a monopoly they truly are.!!! They Suck.!! full Stop.!!
Customer service never answers the phone. I wish I could give 0 stars.
I LOVE IT! IT'S AWESOME!
My rating would be negative stars if I could. 11/1/25 can't buy tickets because their site identifies possible fraud. Called the number on the error messages multiple times, no answer. Left multiple messages. Today is 11/9/25 nobody has called. Called customer service yesterday was told to wait. Asked for this to be escalated, was told I would hear back in 24 hours, nobody called. Called again today, "you need to wait."
We need a company to purchase tickets through who A) has their shit together, B) actually values their customers. This is no way to run a business.
If there is fraud, Ticketmaster will be reimbursing me. I will go bankrupt suing them.
The terrible suck, I have season tickets and my acct is locked, they keep telling me they will call in 3 to 5 days, this is the 6 time i've heard that, it been 17 days and still no call. All the dumb people tell me is that all they can do is put a request in, 3 to 5 days, I wouldn't ecen give them 1 star but I have to
