Ticketmaster

Ticketmaster sells tickets for concerts, sports, theater, and other live events. Founded in 1976, the company operates as a subsidiary of Live Nation Entertainment, which acquired it in 2010.

Telephone
Customer service : (800) 653-8000
Main : (310) 867-7000
Mailing address
9348 Civic Center Drive
Beverly Hills, CA 90210
Website
ticketmaster.com

What you need to know about Ticketmaster

We receive many complaints about Ticketmaster. We've advocated a range of Ticketmaster cases, from bad seats to botched refunds. Our latest involves someone whose tickets didn't even exist. Also, this customer was not refunded despite not being able to see a show. The venue downgraded the customer's seats and refused to issue a refund. Ticketmaster is one of the most complained-about companies we cover. This Pink fan couldn’t see the stage — but Ticketmaster still wouldn’t give her a refund.

How to resolve a problem with Ticketmaster

Try self-service first

Use our proven resolution methods, or Ticketmaster’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Ticketmaster respond?

Phone support

Usually 1 to 30 minutes.Availability: Phone support is available Monday through Friday, 9 a.m. to 11:30 p.m., Saturday 9 a.m. to 10 p.m., and Sunday 9 a.m. to 9 p.m. (all times eastern time).(800) 653-8000

Email support

Ticketmaster doesn't have email support.

Live chat

Usually within a few hours during business hours.Availability: Monday through Friday, 9 a.m. to 11:30 p.m. eastern time.

Social media

Ticketmaster is active on social media platforms such as X, Facebook, and Instagram. Response times can range from a few hours to several days depending on the platform and the inquiry's complexity.

Access Ticketmaster's social media here.

Help center/FAQ

Ticketmaster’s help center/FAQ provides quick answers to common questions regarding ticket purchases, event cancellations, refunds, account management and accessible seating.

Verified contacts

Ticketmaster customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Scott Donowho
SVP, Fan Experience Global
Secondary
Marla Ostroff
Managing Director, North America
Chief Executive
Michael Rapino
Chief Executive Officer

Ticketmaster customer service policies

Ticketmaster's privacy policy describes the personal information the company collects from users — including purchase history, account details, and device data — and how that information is used to process orders, provide customer support, and serve marketing. It also explains data-sharing practices with affiliated companies and third-party service providers, user rights around data access and deletion, and the company's data retention practices.

Ticketmaster loyalty program

Ticketmaster does not have a loyalty program.

Frequently asked questions about Ticketmaster

Live Nation Entertainment is the parent company of Ticketmaster, having acquired it in 2010.
Call (800) 653-8000.
Ticketmaster accepts major credit and debit cards such as Visa, MasterCard, American Express and Discover. In some regions, additional payment options such as PayPal or Apple Pay may also be available.
As of 2025, Ticketmaster displays all-in pricing that includes service fees in the listed ticket price, a change made in response to regulatory requirements. However, some third-party sites and older event listings may not reflect this change. Always review the order summary before completing a purchase to confirm the total amount.
Ticketmaster's purchase policy states that all sales are final and that refunds are determined by the event organizer, not Ticketmaster. If an event is postponed, your tickets remain valid for the new date; refunds are only available if the event organizer has approved them. If a "Request Refund" button appears in your account under My Tickets, refunds have been authorized. Check your account or call Ticketmaster at (800) 653-8000 for event-specific guidance.
Log in to your Ticketmaster account and navigate to My Tickets. If tickets are not visible, check whether they were transferred. If no transfer was authorized, contact Ticketmaster customer support through the in-account chat or call (800) 653-8000. Ticketmaster has acknowledged past issues with unauthorized use of the ticket transfer feature. Document your original order confirmation number before contacting support.
If your account is locked, contact Ticketmaster by phone at (800) 653-8000 or submit a form through the help center. Be prepared to verify your identity. Ticketmaster may require 3 to 5 business days for account review, though multiple customers have reported longer waits. If the issue is not resolved promptly, escalate using the executive contacts listed on this page.
Whether you can resell tickets outside of Ticketmaster's platform depends on the event organizer's settings. Many events use Ticketmaster's Verified Tickets system, which restricts transfers and resale to Ticketmaster's own platform. If resale is enabled outside of Ticketmaster, you may list on other platforms, but tickets must be transferred digitally. Check your order in My Tickets for available options.
A federal jury found in April 2026 that Live Nation and Ticketmaster illegally monopolized the live event ticketing market and overcharged consumers by an average of $1.72 per ticket. A remedies hearing is expected no earlier than February 2027. At this time, no automatic refunds have been announced. A separate FTC case regarding resale practices is also pending. Monitor news from the relevant attorneys general in your state for updates on any consumer refund processes.

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