Thuraya Customer Service Contacts

The privacy policy states that personal data such as name, contact details, billing information, and location details may be collected when forms are used, inquiries are made, or products are purchased. The data is used for billing, customer support, inquiries, and compliance with legal requirements. Information may be shared with authorized partners, distributors, service providers, or legal/regulatory bodies as needed, and cross-border transfers are safeguarded with protective measures. Data is retained for as long as necessary for contractual, legal, or business reasons, but not longer than five years afterward. Individuals hold rights to access, correct, erase, restrict, or transfer their data, and significant changes to the policy will be communicated.

Accessing or using the Thuraya website constitutes acceptance of the terms of use, which are governed by the laws of the United Arab Emirates. Certain content and services—such as online recharge or e-billing—may be provided by third parties and are subject to those parties’ own terms; no liability is accepted for third-party content or services. Users must be at least 18 years old and provide truthful, accurate information when using the website. If an account is registered, maintaining password confidentiality is essential, and any activity under that account is the user’s responsibility. Use of the Website is at the user’s own risk, and the owner disclaims liability for any indirect or special damages arising from reliance on content or services. All content on the website—including text, images, and software—is owned by the company; reproduction, modification, or distribution for purposes beyond personal use requires express written permission. These terms of use may be changed at any time without notice, and continued use after changes constitutes acceptance of the updated terms.

Purchase Thuraya products through authorized service partners and retailers listed on the “where to buy” page, such as Gold, Silver, and Bronze partners in your country—just select your region and browse the directory on this link: thuraya.com/en/where-to-buy.

Find a full list of services offered on the services page—this includes SatTrack for Land, Push-To-Talk, SatTrack for Marine, Aero, VSAT+, 4-NGS, M2M/IoT, Satellite Capacity Leasing, Value-Added Services, and Recharge Services.