Thuraya

Thuraya is a mobile satellite services provider offering voice and data communication through satellites, primarily covering Europe, Asia, Africa, and the Middle East.

Telephone

Main : +88216-100-100

customer.care@thuraya.com

Mailing address

P.O. Box 283333
Dubai, United Arab Emirates

Website

thuraya.com

What you need to know about Thuraya

Customer service experiences with Thuraya can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Thuraya’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Thuraya with our insider guide or through our executive contacts.
Thuraya's customer service policies are standard. Here are our frequently asked questions about Thuraya.

How to resolve a problem with Thuraya

Try self-service first

Use our proven resolution methods, or Thuraya’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Thuraya respond?

Phone support

Response is usually immediate during business hours, Gulf Standart time, though wait times can vary based on call volume.

Email supportcustomer.care@thuraya.com

Typically takes 1 to 3 business days, but may be longer during peak periods.

Live chat support

Thuraya does not have live chat support, but you can access Thuraya's online contact form here.

Social media

Public posts may get faster attention, especially on platforms such as Facebook, but replies to private messages can vary.

Access Thuraya's social media platforms here.

Here's how to reach Thuraya via social media.

FAQ / Help center

Access Thuraya's FAQs here.

Verified contacts

Thuraya customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Ibrahim Abdulla

Sales and Customer Support Manager

khalidyahsat@thuraya.com

Secondary

Khalid Al Kaf is Yahsat

COO

khalidyahsat@thuraya.com

Chief Executive

Sulaiman Al Ali

CEO

sulaimanali@thursaya.com

Thuraya self-service links

Purchase Thuraya products through authorized service partners and retailers listed on the “where to buy” page, such as Gold, Silver, and Bronze partners in your country—just select your region and browse the directory on this link: thuraya.com/en/where-to-buy.

Thuraya customer service policies

The privacy policy states that personal data such as name, contact details, billing information, and location details may be collected when forms are used, inquiries are made, or products are purchased. The data is used for billing, customer support, inquiries, and compliance with legal requirements. Information may be shared with authorized partners, distributors, service providers, or legal/regulatory bodies as needed, and cross-border transfers are safeguarded with protective measures. Data is retained for as long as necessary for contractual, legal, or business reasons, but not longer than five years afterward. Individuals hold rights to access, correct, erase, restrict, or transfer their data, and significant changes to the policy will be communicated.

Thuraya loyalty program

Thuraya does not have a loyalty program.

Frequently asked questions about Thuraya

Call Thuraya customer service at +88216-100-100 or email customer.care@thuraya.com.

Yes, you can find Thuraya's online contact form here.

Thuraya is available during general business hours, Gulf Central time.

Outdated info? Report it here