Thirteen Lune is an online beauty retailer that sells products from a range of brands.
Thirteen Lune Responsiveness rating
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What you need to know about Thirteen Lune
Customer service experiences with Thirteen Lune can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Thirteen Lune’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Thirteen Lune with our insider guide or through our executive contacts.
- Thirteen Lune’s customer service policies are standard. Here are our frequently asked questions about Thirteen Lune.
Thirteen Lune customer service response times
Thirteen Lune’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Thirteen Lune’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. Thirteen Lune’s customer service is available Monday through Friday from 9 a.m. to 6 p.m. Eastern time. Phone Thirteen Lune customer service at (844) 552-7621. |
| Email support | Thirteen Lune’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. Email Thirteen Lune at care@thirteenlune.com. |
| Online contact form | Accessible via the contact us page. |
| Live chat support | Thirteen Lune does not offer live chat support. |
| Social media | Thirteen Lune is active on various social media platforms. Here’s how to reach Thirteen Lune via social media. |
How to resolve a problem with Thirteen Lune
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Thirteen Lune mailing address
120 N Larchmont Blvd
Los Angeles, CA 90004
Thirteen Lune loyalty program
You can join Company’s loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.
Thirteen Lune social media channels
Thirteen Lune executive customer service contacts
Primary Contact
Jarnell Dorman
Account Management
120 N Larchmont Blvd
Los Angeles, CA 90004
jarnell.dorman@thirteenlune.com
Secondary Contact
Allix Karas
Director of Logistics & Supply Chain
120 N Larchmont Blvd
Los Angeles, CA 90004
allix.karas@thirteenlune.com
Chief Executive
Nyakio Grieco
120 N Larchmont Blvd
Los Angeles, CA 90004
nyakio.grieco@thirteenlune.com
Who owns Thirteen Lune?
Thirteen Lune was co-founded in 2020 by Nyakio Grieco and Patrick Herning. As of 2025, Nyakio Grieco serves as the CEO, while Patrick Herning is no longer involved with the company. The company was acquired by SNR Capital through an assignment for the benefit of creditors (ABC), an alternative to bankruptcy proceedings.
How can I contact Thirteen Lune customer service?
Phone Thirteen Lune customer service at (844) 552-7621 or email care@thirteenlune.com.
When can I contact Luna customer service?
Thirteen Lune’s customer service is available Monday through Friday from 9 a.m. to 6 p.m. Eastern time.
Does Thirteen Lune have an online contact form?
Yes, Thirteen Lune’s online contact form is accessible via the contact us page.
How to get professional help with your Thirteen Lune problem
If you need help with Thirteen Lune, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.