Thirteen Lune

Thirteen Lune is an online beauty retailer that sells products from a range of brands.

Telephone
Main : (844) 552-7621
Email
Mailing address
120 N Larchmont Blvd
Los Angeles, CA 90004
Website
thirteenlune.com

What you need to know about Thirteen Lune

Customer service experiences with Thirteen Lune can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Thirteen Lune

Try self-service first

Use our proven resolution methods, or Thirteen Lune’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Thirteen Lune respond?

Phone support
Thirteen Lune's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.

Thirteen Lune's customer service is available Monday through Friday from 9 a.m. to 6 p.m. Eastern time.

Phone Thirteen Lune customer service at (844) 552-7621.
Email support
Thirteen Lune's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.

Email Thirteen Lune at care@thirteenlune.com.
Online contact form
Accessible via the contact us page.
Live chat support
Thirteen Lune does not offer live chat support.
Social media
Thirteen Lune is active on various social media platforms.

Here's how to reach Thirteen Lune via social media.
Verified contacts

Thirteen Lune customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jarnell Dorman
Account Manager
Secondary
Allix Karas
Director of Logistics & Supply Chain
Chief Executive
Nyakio Grieco
Chief Executive

Thirteen Lune customer service policies

Thirteen Lune's privacy policy outlines how personal information is collected, used, and shared when users visit or make a purchase from the site. The policy includes details on types of data collected (such as device and order information), how cookies are used, and users’ rights under applicable privacy laws.

Thirteen Lune loyalty program

You can join Company's loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.

Frequently asked questions about Thirteen Lune

Thirteen Lune was co-founded in 2020 by Nyakio Grieco and Patrick Herning. As of 2025, Nyakio Grieco serves as the CEO, while Patrick Herning is no longer involved with the company. The company was acquired by SNR Capital through an assignment for the benefit of creditors (ABC), an alternative to bankruptcy proceedings.
Phone Thirteen Lune customer service at (844) 552-7621 or email care@thirteenlune.com.
Thirteen Lune's customer service is available Monday through Friday from 9 a.m. to 6 p.m. Eastern time.
Yes, Thirteen Lune's online contact form is accessible via the contact us page.

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