TheKey

TheKey is a provider of in-home senior care services, including assistance with daily activities, companionship, and specialized support for those with health conditions.

Telephone
Main : (866) 475-4967
Mailing address
1501 Broadway, 12th Floor
New York, NY 10036
Website
thekey.com

What you need to know about TheKey

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TheKey

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

TheKey customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Derek Gordon
COO
Secondary
Aileen Ruffin
Head of Service Quality
Chief Executive
Chris Gerard
Chief Executive

Frequently asked questions about TheKey

Yes, you can find the online contact form here.
TheKey accepts private payment and some long-term care insurance policies. Check with customer service at (866) 475-4967 or email info@thekey to confirm specific coverage options and financial arrangements.

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