The Vitamin Shoppe

The Vitamin Shoppe is a retail and online store that sells vitamins, supplements, and other health and wellness products.

Telephone
Customer service : (866) 293-3367
Mailing address
300 Harmon Meadow Boulevard
Secaucus, NJ 07094
Website
vitaminshoppe.com

What you need to know about The Vitamin Shoppe

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with The Vitamin Shoppe

Try self-service first

Use our proven resolution methods, or The Vitamin Shoppe’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does The Vitamin Shoppe respond?

Phone support
Representatives are available Monday through Saturday from 9 a.m. to 8 p.m. and Sunday from 10 a.m. to 7 p.m. (all times Eastern).
 
Call customer service at (866) 293-3367. 
Email support
The Vitamin Shoppe does not list a direct customer service email on its website but offers support through a contact form and live chat.
Live chat
The Vitamin Shoppe's live chat customer service is available Monday through Saturday from 9 a.m. to 8 p.m. and Sunday from 10 a.m. to 7 p.m. (all times Eastern). Response times may vary based on demand, but representatives are typically available during these hours.
Social media
The Vitamin Shoppe also provides customer support through its social media channels. Response times may vary, but customers can reach out via platforms such as Facebook, Instagram, and X for assistance during business hours from Monday through Saturday from 9 a.m. to 8 p.m. and Sunday from 10 a.m. to 7 p.m. (all times Eastern).

Here's how to contact The Vitamin Shoppe via social media.
Help center/FAQ
The Vitamin Shoppe offers a help center and FAQ section on its website, providing immediate access to answers about orders, shipping, returns, and products.
Verified contacts

The Vitamin Shoppe customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kristen Malavolta
Senior Director of Services
Secondary
Andrew Laudato
Chief Operating Officer
Chief Executive
Lee Wright
Chief Executive

The Vitamin Shoppe customer service policies

The Vitamin Shoppe's privacy policy outlines how the company collects, uses, and protects customer information, including personal data, payment details, and browsing activity.

The Vitamin Shoppe loyalty program

The Vitamin Shoppe has a loyalty program called Healthy Awards. Members earn points on purchases, which can be redeemed for rewards.

Frequently asked questions about The Vitamin Shoppe

Call (866) 293-3367.
Yes, The Vitamin Shoppe has an online chat service.
The Vitamin Shoppe accepts major credit and debit cards, PayPal, Apple Pay, and Vitamin Shoppe gift cards for online purchases.

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