The Vitamin Shoppe Customer Service

The Vitamin Shoppe is a retail and online store that sells vitamins, supplements, and other health and wellness products.

How to reach a person at The Vitamin Shoppe

Customer service (866) 293-3367

vitaminshoppe.com

The Vitamin Shoppe Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate The Vitamin Shoppe

What you need to know about The Vitamin Shoppe

The company responds to most customer complaints in a satisfactory manner.

The Vitamin Shoppe’s customer service response times depend on the contact method, the volume of inquiries, and the type of issue.
You can find solutions to issues with The Vitamin Shoppe using our insider guide or by reaching out to its executive contacts.
The Vitamin Shoppe’s customer service policies are standard. Here are our frequently asked questions about The Vitamin Shoppe.

The Vitamin Shoppe customer service response times

The Vitamin Shoppe’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support	Representatives are available Monday through Saturday from 9 a.m. to 8 p.m. and Sunday from 10 a.m. to 7 p.m. (all times Eastern) Call customer service at (866) 293-3367.
Email support	The Vitamin Shoppe does not list a direct customer service email on its website but offers support through a contact form and live chat.
Live chat	The Vitamin Shoppe’s live chat customer service is available Monday through Saturday from 9 a.m. to 8 p.m. and Sunday from 10 a.m. to 7 p.m. (all times Eastern). Response times may vary based on demand, but representatives are typically available during these hours.
Social media	The Vitamin Shoppe also provides customer support through its social media channels. Response times may vary, but customers can reach out via platforms such as Facebook, Instagram, and X for assistance during business hours from Monday through Saturday from 9 a.m. to 8 p.m. and Sunday from 10 a.m. to 7 p.m. (all times Eastern).
Help center/FAQ	The Vitamin Shoppe offers a help center and FAQ section on its website, providing immediate access to answers about orders, shipping, returns, and products.

How to resolve a problem with The Vitamin Shoppe

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

The Vitamin Shoppe mailing address

300 Harmon Meadow Boulevard
Secaucus, NJ 07094

The Vitamin Shoppe loyalty program

The Vitamin Shoppe has a loyalty program called Healthy Awards. Members earn points on purchases, which can be redeemed for rewards.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at The Vitamin Shoppe.

The Vitamin Shoppe executive customer service contacts

Primary Contact
Kristen Malavolta
Customer Experience Professional
300 Harmon Meadow Boulevard
Secaucus, NJ 07094
kristen.malavolta@vitaminshoppe.com

Secondary Contact
Andrew Laudato
Chief Operating Officer
300 Harmon Meadow Boulevard
Secaucus, NJ 07094
andrew.laudato@vitaminshoppe.com

Chief Executive
Lee Wright
300 Harmon Meadow Boulevard
Secaucus, NJ 07094
lee.wright@vitaminshoppe.com

The Vitamin Shoppe customer service policies

What is The Vitamin Shoppe's privacy policy?

The Vitamin Shoppe’s privacy policy outlines how the company collects, uses, and protects customer information, including personal data, payment details, and browsing activity.

What are The Vitamin Shoppe's terms of use?

The Vitamin Shoppe’s terms of use outline the rules and conditions for using its website, including account responsibilities, purchasing policies, intellectual property rights, and limitations of liability.

What is The Vitamin Shoppe's accessibility notice?

The Vitamin Shoppe’s accessibility notice outlines the company’s commitment to making its website and services accessible to all customers, including those with disabilities.

The Vitamin Shoppe self-service links

How do I update my account details or payment information?

Visit the website, log into your account, and navigate to the “My Account” section. Update your personal details, such as your name, email address, and phone number. To update your payment information, go to the “Payment Methods” section, where you can add, edit, or remove saved payment options.

Can I initiate a return or refund through self-service?

Yes, visit the website and go to the “Returns & Exchanges” section. Log into your account and navigate to your “Order History” to select the item you want to return. Follow the instructions to start a return request, print a return label, and review the return eligibility criteria.

How can I manage my "Healthy Awards" loyalty account?

Visit the website, log into your account, and navigate to the “Healthy Awards” section. View your points balance, track recent purchases, and redeem rewards for discounts on future purchases.

Frequently asked questions about The Vitamin Shoppe

How can I contact The Vitamin Shoppe customer service?

Call (866) 293-3367.

Does The Vitamin Shoppe have an online chat service?

Yes, The Vitamin Shoppe has an online chat service.

What payment methods does The Vitamin Shoppe accept?

The Vitamin Shoppe accepts major credit and debit cards, PayPal, Apple Pay, and Vitamin Shoppe gift cards for online purchases.

How to get professional help with your The Vitamin Shoppe problem

If you need help with The Vitamin Shoppe, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.