The North Face sells outdoor gear and clothing, including jackets, tents, and backpacks, designed for activities like hiking and skiing.
The North Face Responsiveness rating
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What you need to know about The North Face
We have not received any recent complaints about The North Face.
How to resolve a problem with The North Face
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.The North Face mailing address
1551 Wewatta Street
Denver, Colorado 80202
The North Face executive customer service contacts
Primary Contact
Oliver Ksionski
Vice President
1551 Wewatta Street
Denver, Colorado 80202
Oliver_Ksionski@thenorthface.com
Secondary Contact
Emily Etzi
Senior Director, DTC Planning & Allocations
1551 Wewatta Street
Denver, Colorado 80202
Emily_Etzi@thenorthface.com
Chief Executive
Caroline Brown
1551 Wewatta Street
Denver, Colorado 80202
Caroline_Brown@thenorthface.com
How do I get in touch with The North Face?
Contact The North Face by calling its customer service at (888) 863-1968 or by visiting its website and using the contact options provided, such as live chat or email.
Does North Face have a lifetime guarantee?
The North Face offers a limited lifetime warranty on its products, which covers manufacturing defects in materials and workmanship for the lifetime of the product.
Will North Face repair or replace jacket?
Yes, The North Face will repair or replace a jacket if it is found to have a manufacturing defect covered under its warranty. You can submit a warranty claim through its website.
What company owns North Face?
The North Face is owned by VF Corporation, a global apparel and footwear company.
How to get professional help with your The North Face problem
If you need help with The North Face, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
