The Hanover Insurance Group Customer Service Contacts

The Hanover Insurance Group is an insurance company that provides a range of personal and commercial insurance products, including auto, home, business, and life insurance.

How to reach a person at The Hanover Insurance Group

The Hanover Insurance Group Responsiveness rating

rating
3/5

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What you need to know about The Hanover Insurance Group

Customer service experiences with The Hanover Insurance Group can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

The Hanover Insurance Group customer service response times

The Hanover Insurance Group’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse times may vary based on call volume. Email classist@hanover.com.
Email supportResponse times may vary. Email classist@hanover.com.
Online contact formResponse times via the online contact form may vary.
Live chat supportLive chat support is not available.
Social mediaThe Hanover Insurance Group maintains a presence on social media platforms such as Facebook and X. Response times may vary.

How to resolve a problem with The Hanover Insurance Group

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

The Hanover Insurance Group mailing address

P.O. Box 580045
Charlotte, NC 28258-0045

The Hanover Insurance Group loyalty program

The Hanver Insurace Group does not offer a loyalty program.

The Hanover Insurance Group social media channels

X


The Hanover Insurance Group executive customer service contacts

Primary Contact
Amber Anderson
Director, Commercial Lines Customer Service Center
P.O. Box 580045
Charlotte, NC 28258-0045
amanderson@hanover.com

LinkedIn

Secondary Contact
David J. Lovely
Executive Vice President, Chief Claims Officer
P.O. Box 580045
Charlotte, NC 28258-0045
dlovely@hanover.com

LinkedIn

Chief Executive
John C. Roche
P.O. Box 580045
Charlotte, NC 28258-0045
jroche@hanover.com

LinkedIn

The Hanover Insurance Group customer service policies

What is The Hanover Insurance Group's privacy policy?

The Hanover Insurance Group’s privacy policy outlines how personal information is collected, used, and shared, including details related to cookies and tracking technologies. It explains how information is used for services, communications, and customer support, as well as compliance with legal obligations. The policy emphasizes security measures taken to protect data and outlines rights regarding access, corrections, and deletions of personal information. For further information, users can review the full policy on the official website.

What is Hanover Insurance Group's fraud awareness policy?

The Hanover Insurance Group’s fraud awareness policy emphasizes identifying and preventing fraud through education, monitoring, and reporting suspicious activities. Customers are encouraged to report fraudulent claims and any concerns promptly. The company outlines procedures for both individuals and businesses to help detect and address fraudulent activities, ensuring that they maintain integrity in their operations. Fraudulent behavior may result in claims being denied, policy cancellation, or legal actions.

How to report a claim with The Hanover Insurance Group.

To report a claim with The Hanover Insurance Group, you can start the process by logging into your account on the website or contacting customer service directly. Claims can be reported online, by phone, or via mobile app depending on the type of claim. Ensure you have your policy details ready to expedite the process.

How to find an agent at The Hanover Insurance Group.

To find an agent with The Hanover Insurance Group, you can use the “find an agent” tool on the website by entering your ZIP code or city. This will provide a list of local agents based on your location.

How to pay my bill with The Hanover Insurance Group.

To pay your bill with The Hanover Insurance Group, you can log into your account online, use the mobile app, or make a payment through your agent. The company provides options for one-time payments or setting up automatic payments.

Frequently asked questions about The Hanover Insurance Group

How can I contact The Hanover Insuance Group?

Call The Hanover Insurance Group at (800) 626-6601 or email classist@hanover.com.

Does The Hanover Insurance Group have an online contact form?

Yes, you can find The Hanover Insurance Group online contact form here.

What is The Hanover Insurance Group's physical address?

The Hanover Insurance Group’s physical address is 440 Lincoln Street, Worcester, MA 01653-0002.

How to get professional help with your The Hanover Insurance Group problem

If you need help with The Hanover Insurance Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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