The Hanover Insurance Group is an insurance company that provides a range of personal and commercial insurance products, including auto, home, business, and life insurance.
What you need to know about The Hanover Insurance Group
Customer service experiences with The Hanover Insurance Group can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- The Hanover Insurance Group’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with The Hanover Insurance Group with our insider guide or through our executive contacts.
- The Hanover Insurance Group’s customer service policies are standard. Here are our frequently asked questions about The Hanover Insurance Group.
The Hanover Insurance Group customer service response times
The Hanover Insurance Group’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Response times may vary based on call volume. Email classist@hanover.com. |
Email support | Response times may vary. Email classist@hanover.com. |
Online contact form | Response times via the online contact form may vary. |
Live chat support | Live chat support is not available. |
Social media | The Hanover Insurance Group maintains a presence on social media platforms such as Facebook and X. Response times may vary. |
How to resolve a problem with The Hanover Insurance Group
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
The Hanover Insurance Group mailing address
P.O. Box 580045
Charlotte, NC 28258-0045
The Hanover Insurance Group executive customer service contacts
Primary Contact
Amber Anderson
Director, Commercial Lines Customer Service Center
P.O. Box 580045
Charlotte, NC 28258-0045
amanderson@hanover.com
Secondary Contact
David J. Lovely
Executive Vice President, Chief Claims Officer
P.O. Box 580045
Charlotte, NC 28258-0045
dlovely@hanover.com
Chief Executive
John C. Roche
P.O. Box 580045
Charlotte, NC 28258-0045
jroche@hanover.com
How can I contact The Hanover Insuance Group?
Call The Hanover Insurance Group at (800) 626-6601 or email classist@hanover.com.
Does The Hanover Insurance Group have an online contact form?
Yes, you can find The Hanover Insurance Group online contact form here.
What is The Hanover Insurance Group's physical address?
The Hanover Insurance Group’s physical address is 440 Lincoln Street, Worcester, MA 01653-0002.
How to get professional help with your The Hanover Insurance Group problem
If you need help with The Hanover Insurance Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.