The Hanover Insurance Group

The Hanover Insurance Group is an insurance company that provides a range of personal and commercial insurance products, including auto, home, business, and life insurance.

Telephone
Main : (800) 626-6601
Mailing address
P.O. Box 580045
Charlotte, NC 28258-0045
Website
hanover.com

What you need to know about The Hanover Insurance Group

Customer service experiences with The Hanover Insurance Group can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with The Hanover Insurance Group

Try self-service first

Use our proven resolution methods, or The Hanover Insurance Group’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does The Hanover Insurance Group respond?

Phone support
Response times may vary based on call volume. Email classist@hanover.com.
Email support
Response times may vary. Email classist@hanover.com.
Online contact form
Response times via the online contact form may vary.
Live chat support
Live chat support is not available.
Social media
The Hanover Insurance Group maintains a presence on social media platforms such as Facebook and X. Response times may vary.
Verified contacts

The Hanover Insurance Group customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Amber Anderson
Director, Commercial Lines Customer Service Center
Secondary
David J. Lovely
Executive Vice President, Chief Claims Officer
Chief Executive
John C. Roche
Chief Executive

The Hanover Insurance Group customer service policies

The Hanover Insurance Group's privacy policy outlines how personal information is collected, used, and shared, including details related to cookies and tracking technologies. It explains how information is used for services, communications, and customer support, as well as compliance with legal obligations. The policy emphasizes security measures taken to protect data and outlines rights regarding access, corrections, and deletions of personal information. For further information, users can review the full policy on the official website.

The Hanover Insurance Group loyalty program

The Hanver Insurace Group does not offer a loyalty program.

Frequently asked questions about The Hanover Insurance Group

Call The Hanover Insurance Group at (800) 626-6601 or email classist@hanover.com.
Yes, you can find The Hanover Insurance Group online contact form here.
The Hanover Insurance Group's physical address is 440 Lincoln Street, Worcester, MA 01653-0002.

Outdated info? Report it here