The GIANT Company is a supermarket chain in the U.S. offering groceries, pharmacy services, and household products, primarily operating in the Mid-Atlantic region.
The GIANT Company Responsiveness rating
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What you need to know about The GIANT Company
The company responds to most customer complaints in a satisfactory manner.
- The GIANT Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with The GIANT Company with our insider guide or through its executive contacts.
- The GIANT Company’s customer service policies are standard. Here are our frequently asked questions about The GIANT Company.
The GIANT Company customer service response times
The GIANT Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (888) 814-4268 | Representatives are available Monday through Friday from 8 a.m. to 7 p.m., and Saturday from 8 a.m. to 5 p.m. (all times Eastern). |
| Email support | The GIANT Company does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | The GIANT Company offers a live chat feature that provides quick answers to common questions or allows users to chat with a live agent. |
| Social media | The GIANT Company is active on social media platforms such as Facebook, X and Instagram. |
| Help center/FAQ | The GIANT Company’s help center/FAQ provides quick answers to common questions regarding orders, products, delivery, and store services. |
How to resolve a problem with The GIANT Company
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
We strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder. Please allow each contact at least a week to respond before moving up to the next level. Please do not go directly to the CEO until you have gone through each of the steps.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.The GIANT Company mailing address
1149 Harrisburg Pike
Carlisle, PA 17013
The GIANT Company loyalty program
The GIANT Company has a loyalty program called GIANT Choice Rewards which allows customers to earn points on purchases.
The GIANT Company social media channels
The GIANT Company executive customer service contacts
Primary Contact
Tamara Mayo
Customer Care Manager
1149 Harrisburg Pike
Carlisle, PA 17013
tamara.mayo@adusa.com
Secondary Contact
David Lessard
Chief Operator
1149 Harrisburg Pike
Carlisle, PA 17013
david.lessard@giantmartins.com
Alternative email: david.lessard@ahold.com
President
John Ruane
1149 Harrisburg Pike
Carlisle, PA 17013
john.ruane@giantmartins.com
Alternative email: john.ruane@ahold.com
The GIANT Company customer service policies
What is The GIANT Company's privacy policy?
The GIANT Company’s privacy policy describes how the organization collects, uses and protects personal information. It also explains how data are used for processing orders and for marketing purposes.
What are The GIANT Company's terms and conditions?
The GIANT Company’s terms and conditions set out the conditions for using the organization’s services, including account opening and closing.
What is The GIANT Company's product recalls policy?
The GIANT Company’s product recalls policy explains how the company responds when a product is identified as unsafe or defective.
The GIANT Company self-service links
How do I create an online account?
Visit the website, click “Sign In” and select “Create Account,” and complete the online form.
How can I edit my order?
Visit the website, add items to your cart and check out as usual. Changes can be made until the order is in progress or the night before pickup or delivery. If the order is already being prepared, you will need to place a new order.
How do I track my order?
Visit the website, sign into your account to view your order status from the homepage.
What is the relationship between The GIANT Company and Ahold Delhaize?
Ahold Delhaize is the parent company of The GIANT Company which operates as part of its U.S. retail grocery portfolio.
How can I contact The GIANT Company customer service?
Call (888) 814-4268.
How do I earn GIANT Choice Rewards?
For every dollar spent on eligible purchases in stores (after coupons, savings and exclusions) customers earn one point when using a GIANT Card.
How to get professional help with your The GIANT Company problem
If you need help with The GIANT Company, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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