The Farmers Dog

The Farmer's Dog is a subscription-based pet food service that delivers fresh, human-grade dog food directly to customers. The meals are customized based on a dog’s age, weight, breed, and dietary needs, and are made with ingredients such as meat, vegetables, and grains.

Telephone
Customer service : (646)-780-7957
Mailing address
201 Varick Street, PO Box 984
New York, NY 10014
Website
thefarmersdog.com

What you need to know about The Farmers Dog

The Farmers Dog generally responds to customer service issues in a satisfactory manner.

How to resolve a problem with The Farmers Dog

Try self-service first

Use our proven resolution methods, or The Farmers Dog’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does The Farmers Dog respond?

Phone support
Usually 1 to 30 minutes.Availability: Phone support is available 24/7.
Email supporthelp@thefarmersdog.com
Usually 1 to 5 business days.Availability: Email support is available 24/7.
Live chat support
The Farmers Dog's does not have live chat support.
Social media
The Farmers Dog is active on social media platforms such as Facebook, X, TikTok, and LinkedIn.

Response times can range from 1 to 48 hours.
Help center/FAQ
The Farmers Dog's FAQ page provides quick answers to common questions regarding its product, creating an eating plan, packaging and shipping, and your subscription.
Verified contacts

The Farmers Dog customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Lacey Krimmer
Director of Customer Experience Innovation
Secondary
Pete Boudreaux
Senior Vice President, Customer Experience
Chief Executive
Jonathan Yoni Regev
Co-Founder and CEO

The Farmers Dog customer service policies

The Farmer’s Dog privacy policy explains that the company collects personal information such as contact details, account information, payment data, online identifiers, and information about customers’ pets in order to provide its products and services, process orders, communicate with users, and comply with legal obligations. The policy states that this information may be shared with service providers, analytics and advertising partners, and third parties when required by law or in connection with a business transaction like a merger or sale. It also describes the use of cookies and similar technologies to track usage and marketing effectiveness, notes that data is retained as long as necessary for stated purposes, and acknowledges that while safeguards are used to protect personal information, no system can guarantee complete security.

The Farmers Dog loyalty program

The Farmers Dog does not have a loyalty program.

Frequently asked questions about The Farmers Dog

The Farmer's Dog ships to the 48 contiguous U.S. states, offering meal plans that provide recurring deliveries.
The Farmer's Dog was founded by Brett Podolsky and Jonathan Regev.

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