The Farmer’s Dog is a subscription-based pet food service that delivers fresh, human-grade dog food directly to customers. The meals are customized based on a dog’s age, weight, breed, and dietary needs, and are made with simple ingredients like meat, vegetables, and grains.
What you need to know about The Farmers Dog
- The Farmers Dog’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with The Farmers Dog with our insider guide or through our executive contacts.
- The Farmers Dog’s customer service policies are standard. Here are our frequently asked questions about The Farmers Dog.
The Farmers Dog customer service response times
The Farmers Dog’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Response time: The Farmers Dog’s phone support typically take 1 to 10 minutes to receive a response. Availability: Phone support is available 24/7, but the response times may be slower during peak periods, like sales events or holidays. Phone number: Customers can contact The Farmers Dog at (646)-780-7957. |
Email support | Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact The Farmers Dog at help@thefarmersdog.com. |
Live chat | The Farmers Dog’s does not have live chat support. |
Social media | Response time: The Farmers Dog is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with The Farmers Dog
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
The Farmers Dog mailing address
201 Varick Street
PO Box 984
New York, NY 10014
The Farmers Dog executive customer service contacts
Primary Contact
Jacob Buford
Customer Experience Group Lead
201 Varick Street
New York, NY 10014
jbuford@thefarmersdog.com
Secondary Contact
Marshall Ball
Senior Vice President, Brand Marketing
201 Varick Street
New York, NY 10014
mball@thefarmersdog.com
Chief Executive
Jonathan Yoni Regev
Co-Founder & CEO, The Farmer’s Dog
201 Varick Street
New York, NY 10014
jonathan@thefarmersdog.com
Does The Farmer's Dog ship nationwide?
The Farmer’s Dog ships to the 48 contiguous U.S. states, offering meal plans that provide recurring deliveries.
Who owns Farmers Dog?
The Farmer’s Dog was founded by Brett Podolsky and Jonathan Regev.
How to get professional help with your The Farmers Dog problem
If you need help with The Farmers Dog, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.