The Farmers Dog Customer Service Contacts

The Farmer’s Dog is a subscription-based pet food service that delivers fresh, human-grade dog food directly to customers. The meals are customized based on a dog’s age, weight, breed, and dietary needs, and are made with simple ingredients like meat, vegetables, and grains.

How to reach a person at The Farmers Dog

Customer service: (646)-780-7957

The Farmers Dog Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate The Farmers Dog

What you need to know about The Farmers Dog

The Farmers Dog customer service response times

The Farmers Dog’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse time: The Farmers Dog’s phone support typically take 1 to 10 minutes to receive a response.

Availability: Phone support is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.  

Phone number: Customers can contact The Farmers Dog at (646)-780-7957.
Email supportResponse time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.

Email address: Customers can contact The Farmers Dog at help@thefarmersdog.com.
Live chatThe Farmers Dog’s does not have live chat support.
Social mediaResponse time: The Farmers Dog is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with The Farmers Dog

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

The Farmers Dog mailing address

201 Varick Street
PO Box 984
New York, NY 10014

The Farmers Dog loyalty program

The Farmers Dog does not have a loyalty program.

The Farmers Dog social media channels

X


The Farmers Dog executive customer service contacts

Primary Contact
Jacob Buford
Customer Experience Group Lead
201 Varick Street
New York, NY 10014
jbuford@thefarmersdog.com

LinkedIn

Secondary Contact
Marshall Ball
Senior Vice President, Brand Marketing
201 Varick Street
New York, NY 10014
mball@thefarmersdog.com

LinkedIn

Chief Executive
Jonathan Yoni Regev
Co-Founder & CEO, The Farmer’s Dog
201 Varick Street
New York, NY 10014
jonathan@thefarmersdog.com

LinkedIn

The Farmers Dog customer service policies

How does The Farmers Dog protect my personal data?

The Farmers Dog protects your personal data by using encryption, secure servers, and other measures to ensure data security. They may share your information with third-party service providers, partners, or as required by law, but they do not sell your sensitive information. The company also collects data using cookies and other technologies to improve user experience and website functionality.

What are The Farmers Dog terms of use?

The Farmers Dog’s terms of use cover various aspects of their services, including user account security, content ownership, and usage restrictions. Users must be at least 13 years old and based in the U.S. to use their services. The terms outline responsibilities for account maintenance and prohibit unauthorized use, including copying, modifying, or reselling content. They also specify that users cannot use automated tools or data mining on the site.

Where can I find more information about The Farmer's Dog?

The Farmer’s Dog has a FAQ section with the most asked questions.

Frequently asked questions about The Farmers Dog

Does The Farmer's Dog ship nationwide?

The Farmer’s Dog ships to the 48 contiguous U.S. states, offering meal plans that provide recurring deliveries.

Who owns Farmers Dog?

The Farmer’s Dog was founded by Brett Podolsky and Jonathan Regev.

How to get professional help with your The Farmers Dog problem

If you need help with The Farmers Dog, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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