The Cincinnati Insurance Companies Customer Service Contacts

The Cincinnati Insurance Companies markets life, disability income, long-term care insurance, and annuities.

How to reach a person at The Cincinnati Insurance Companies

The Cincinnati Insurance Companies Responsiveness rating


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Claims: 877-242-2544

Automated Pay By Phone: 800-364-3400

Payment Support: 888-242-0888

Online Services Support: 888-242-0888

Personal Policy Services: 888-242-8811

Life Policy Services: 800-783-4479

Business Policy Services: 888-242-8811

What you need to know about The Cincinnati Insurance Companies

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with The Cincinnati Insurance Companies

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

The Cincinnati Insurance Companies mailing address

6200 S. Gilmore Road
Fairfield, OH 45014-5141

P.O. Box 145496
Cincinnati, OH 45250-5496

The Cincinnati Insurance Companies executive customer service contacts

Primary Contact
Marc J. Schambow
Senior Vice President / Chief Claims Officer
6200 S. Gilmore Road
Fairfield, OH 45014-5141
[email protected]
(513) 870-2110

(513) 870-2000 HQ

Secondary Contact
Jessica Zinsmeister
Customer Care Center Director
6200 S. Gilmore Road
Fairfield, OH 45014-5141
[email protected]
(513) 603-5785

(513) 870-2000 HQ

Chief Executive
Stephen M. Spray
President (U.S. Subsidiary Companies)
6200 S. Gilmore Road
Fairfield, OH 45014-5141
[email protected]
(513) 313-9560

(513) 870-2000 HQ

How to get professional help with your The Cincinnati Insurance Companies problem

If you need help with The Cincinnati Insurance Companies, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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