The Cheesecake Factory is an American restaurant chain known for its variety of cheesecakes.
The Cheesecake Factory Responsiveness rating
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What you need to know about The Cheesecake Factory
Customer service experiences with The Cheesecake Factory can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- The Cheesecake Factory’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with The Cheesecake Factory with our insider guide or through our executive contacts.
- The Cheesecake Factory’s customer service policies are standard. Here are our frequently asked questions about The Cheesecake Factory.
The Cheesecake Factory customer service response times
The Cheesecake Factory’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Customers typically experience the fastest response through phone support. Hold times can vary but are generally between 5 to 15 minutes during business hours. Peak times, such as weekends and holidays, may result in longer waits. The Cheesecake Factory operates under the Pacific time zone business hours. Call (818) 871-3000. |
| Email support | The Cheesecake Factory does not offer email support. |
| Online contact form | When using the online contact form on The Cheesecake Factory’s website, responses are generally provided within 2 to 3 business days, similar to email support. You can find the online contact form here. |
| Live chat support | The Cheesecake Factory does not offer live chat support. |
| Social media | Reaching out through social media platforms such as Facebook, X, or Instagram often yields a reply within a few hours to 24 hours, depending on the time of day and the platform. For urgent matters, direct messages may receive quicker attention than public comments. |
How to resolve a problem with The Cheesecake Factory
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
The Cheesecake Factory mailing address
26901 Malibu Hills Road
Calabasas Hills, CA 91301
The Cheesecake Factory loyalty program
The Cheesecake Factory offers a free loyalty program called Cheesecake Rewards, which includes benefits like a free cheesecake slice when joining and on your birthday, early reservations, and exclusive offers.
The Cheesecake Factory social media channels
The Cheesecake Factory executive customer service contacts
Primary Contact
Jennifer Kealoha
Customer Service Manager
26901 Malibu Hills Road
Calabasas Hills, CA 91301
jkealoha@thecheesecakefactory.com
Secondary Contact
Keith Carango
President
26901 Malibu Hills Road
Calabasas Hills, CA 91301
kcarango@thecheesecakefactory.com
Chief Executive
David Overton
26901 Malibu Hills Road
Calabasas Hills, CA 91301
doverton@thecheesecakefactory.com
How can I contact The Cheesecake Factory customer service?
Call The Cheesecake Factory at (818) 871-3000.
Does The Cheesecake Factory have an online contact form?
Yes, you can find The Cheesecake Factory’s online contact form here.
How to get professional help with your The Cheesecake Factory problem
If you need help with The Cheesecake Factory, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.