The Cheesecake Factory

The Cheesecake Factory is an American restaurant chain known for its variety of cheesecakes.

Telephone
Main : (818) 871-3000
Mailing address
26901 Malibu Hills Road
Calabasas Hills, CA 91301
Website
thecheesecakefactory.com

What you need to know about The Cheesecake Factory

Customer service experiences with The Cheesecake Factory can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with The Cheesecake Factory

Try self-service first

Use our proven resolution methods, or The Cheesecake Factory’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does The Cheesecake Factory respond?

Phone support
Customers typically experience the fastest response through phone support. Hold times can vary but are generally between 5 to 15 minutes during business hours. Peak times, such as weekends and holidays, may result in longer waits.

The Cheesecake Factory operates under the Pacific time zone business hours.

Call (818) 871-3000.
Email support
The Cheesecake Factory does not offer email support.
Online contact form
When using the online contact form on The Cheesecake Factory’s website, responses are generally provided within 2 to 3 business days, similar to email support.

You can find the online contact form here.
Live chat support
The Cheesecake Factory does not offer live chat support.
Social media
Reaching out through social media platforms such as Facebook, X, or Instagram often yields a reply within a few hours to 24 hours, depending on the time of day and the platform. For urgent matters, direct messages may receive quicker attention than public comments.
Verified contacts

The Cheesecake Factory customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jennifer Kealoha
Customer Service Manager
Secondary
Keith Carango
President
Chief Executive
David Overton
Chief Executive

The Cheesecake Factory customer service policies

The Cheesecake Factory’s terms of use, found here, explain the rules for using its website. By accessing the site, users agree to use it only for personal, non-commercial purposes. All content, including logos and trademarks, is owned by The Cheesecake Factory and cannot be copied or distributed without permission. The company disclaims warranties regarding the site’s accuracy or availability and limits its liability for any damages. The Terms may be updated at any time, and users are encouraged to review them regularly for changes.

The Cheesecake Factory loyalty program

The Cheesecake Factory offers a free loyalty program called Cheesecake Rewards, which includes benefits like a free cheesecake slice when joining and on your birthday, early reservations, and exclusive offers.

Frequently asked questions about The Cheesecake Factory

Call The Cheesecake Factory at (818) 871-3000.
Yes, you can find The Cheesecake Factory's online contact form here.

Outdated info? Report it here