The Bradford Exchange

The Bradford Exchange designs, manufactures and sells collectibles, home décor, jewelry and personalized gifts.

Telephone
Customer service : (866) 824-0163
Mailing address
9305 N Milwaukee Avenue
Niles, IL 60714
Website
bradfordexchange.com

What you need to know about The Bradford Exchange

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with The Bradford Exchange

Try self-service first

Use our proven resolution methods, or The Bradford Exchange’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does The Bradford Exchange respond?

Phone support
Representatives are available Monday through Friday from 7 a.m. to 6 p.m. Central time.
Email support
The Bradford Exchange does not provide a direct customer service email address on its website; however, the company offers an online contact form for inquiries.
Live chat
The Bradford Exchange does not provide a live chat feature on its website.
Social media
The Bradford Exchange is active on social media platforms such as Facebook, Instagram, X and Pinterest.
Help center/FAQ
The Bradford Exchange help center/FAQ provides quick answers to common questions regarding orders, payments, shipping, returns and product information.
Verified contacts

The Bradford Exchange customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Rosalie Greco
Customer Service Manager
Secondary
Joanie Murphy
Vice President, General Manager

Additional contacts

Rob Pomeroy
Corporate VP and General Manager
Bernard Frazer
President

The Bradford Exchange customer service policies

The Bradford Exchange’s privacy policy explains how the company gathers, uses and safeguards personal information. It details how customer data is handled for order processing as well as for marketing and promotional purposes.

The Bradford Exchange loyalty program

The Bradford Exchange has a loyalty program called Bradford Exchange Rewards. It offers members exclusive discounts and early access to new collectibles.

Frequently asked questions about The Bradford Exchange

The Bradford Group is the parent company of The Bradford Exchange.

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