The Bradford Exchange designs, manufactures and sells collectibles, home décor, jewelry and personalized gifts.
The Bradford Exchange Responsiveness rating
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What you need to know about The Bradford Exchange
The company responds to most customer complaints in a satisfactory manner.
- The Bradford Exchange’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with The Bradford Exchange with our insider guide or through its executive contacts.
- The Bradford Exchange’s customer service policies are standard. Here are our frequently asked questions about The Bradford Exchange.
The Bradford Exchange customer service response times
The Bradford Exchange’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (866) 824-0163 | Representatives are available Monday through Friday from 7 a.m. to 6 p.m. Central time. |
| Email support | The Bradford Exchange does not provide a direct customer service email address on its website; however, the company offers an online contact form for inquiries. |
| Live chat | The Bradford Exchange does not provide a live chat feature on its website. |
| Social media | The Bradford Exchange is active on social media platforms such as Facebook, Instagram, X and Pinterest. |
| Help center/FAQ | The Bradford Exchange help center/FAQ provides quick answers to common questions regarding orders, payments, shipping, returns and product information. |
How to resolve a problem with The Bradford Exchange
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.The Bradford Exchange mailing address
9305 N Milwaukee Avenue
Niles, IL 60714
The Bradford Exchange executive customer service contacts
Primary Contact
Rosalie Greco
Customer Service Manager
9305 N Milwaukee Avenue
Niles, IL 60714
rgreco@bgeltd.com
Secondary Contact
Joanie Murphy
Vice President, General Manager
9305 N Milwaukee Avenue
Niles, IL 60714
jmurphy@bgeltd.com
Alternative Contact
Rob Pomeroy
Corporate VP and General Manager
9305 N Milwaukee Avenue
Niles, IL 60714
rpomeroy@bgeltd.com
President
Bernard Frazer
9305 N Milwaukee Avenue
Niles, IL 60714
bfrazer@bgeltd.com
What is the relationship between The Bradford Exchange and The Bradford Group?
The Bradford Group is the parent company of The Bradford Exchange.
What is the main customer service phone number for The Bradford Exchange?
Call (866) 824-0163.
What is the customer service phone number for placing orders by phone at The Bradford Exchange?
How to get professional help with your The Bradford Exchange problem
If you need help with The Bradford Exchange, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.