Telus Communication Customer Service Contacts

(TCI) is the wholly owned principal subsidiary of Telus Corporation, a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, smart home automation and IPTV television.

Responsiveness rating

3/5

Telus Communication often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Telus Communication

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Telus Communication

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

510 W. Georgia St. 23rd Floor
Vancouver, British Columbia, Canada V6B 0M3
http://www.telus.com

Phone Contacts

Main: (604) 697-8044
Customer Service: 1-888-811-2323

A list of the senior management at Telus can be seen at
https://www.telus.com/en/about/leadership-team

Consumer Digital Protection – consumerdigitalprotection@telus.com or
[email protected]
Executive Customer Relations Team – executivecustomerrelations@telus.com
Telus Communications Board of Directors – [email protected]
Contact the CEO of the company – [email protected]
Investor Relations – [email protected]

Executive Contacts

If all of these contacts fail and a person still can’t resolve their issue then they need to go though the Commission for Complaints for Telecom-Television Services here in Canada.

Commission for Complaints for Telecom-Television Services
P.O. Box 56067
Minto Place RO
Ottawa, Ontario
Canada, K1R 7Z1

Toll-free: 1-888-221-1687
TTY: 1-877-782-2384
Fax: 1-877-782-2924

Email: [email protected]
Website: https://www.ccts-cprst.ca/

Primary Contact
Zainul Mawji
Executive Vice-president and President, TELUS Consumer Solutions
510 W. Georgia St. 23rd Floor
Vancouver, British Columbia, Canada V6B 0M3
[email protected]

Navin Arora
Executive Vice-president and President, TELUS Business Solutions
[email protected]

Tony Geheran
Executive Vice-president and Chief Operations Officer
[email protected]

Zainul Mawji
Executive Vice-president and President, TELUS Consumer Solutions
[email protected]

Secondary Contact
Jeff Puritt
TELUS International President and CEO
510 W. Georgia St. 23rd Floor
Vancouver, British Columbia, Canada V6B 0M3
[email protected]

Jill Schnarr
Chief Communications & Brand Officer
[email protected]

Jim Senko
Executive Vice-president and Chief Product Officer
510 W. Georgia St. 23rd Floor
Vancouver, British Columbia, Canada V6B 0M3
[email protected]

Alternative email addresses: [email protected], [email protected] [email protected]

Andrea Wood
Chief Legal & Governance Officer
[email protected]

Chief Executive
Darren Entwistle
CEO
510 W. Georgia St. 23rd Floor
Vancouver, British Columbia, Canada V6B 0M3
[email protected]

Alternative email: [email protected]