Telus Communication Customer Service Contacts

(TCI) is the wholly owned principal subsidiary of Telus Corporation, a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, smart home automation and IPTV television.

How to reach a person at Telus Communication

Customer Service: 1-888-811-2323

Toll-free: 1-888-221-1687

Customer Service: 1-877-782-2384

Consumer Digital Protection –consumerdigitalprotection@telus.com or
cdp@telus.com

Executive Customer Relations Team –executivecustomerrelations@telus.com

Telus Communications Board of Directors –board@telus.com

Contact the CEO of the company –  ceo@telus.com

Investor Relations – ir@telus.com

Telus Communication Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Telus Communication

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Telus Communication

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Telus Communication mailing address

510 W. Georgia St. 23rd Floor
Vancouver, British Columbia Canada V6B 0M3
http://www.telus.com/

A list of the senior management at Telus can be seen at
https://www.telus.com/en/about/leadership-team

Telus Communication executive customer service contacts

If all of these contacts fail and a person still can’t resolve their issue then they need to go though the Commission for Complaints for Telecom-Television Services here in Canada.

Commission for Complaints for Telecom-Television Services
P.O. Box 56067
Minto Place RO
Ottawa, Ontario
Canada, K1R 7Z1

Email: response@ccts-cprst.ca
Website: https://www.ccts-cprst.ca/

Primary Contact
Zainul Mawji
Executive Vice-president and President, TELUS Consumer Solutions
510 W. Georgia St. 23rd Floor
Vancouver, British Columbia Canada V6B 0M3
Zainul.Mawji@telus.com

Navin Arora
Executive Vice-president and President, TELUS Business Solutions
Navin.Arora@telus.com

Tony Geheran
Executive Vice-president and Chief Operations Officer
tony.geheran@telus.com

Zainul Mawji
Executive Vice-president and President, TELUS Consumer Solutions
Zainul.Mawji@telus.com

Secondary Contact
Jeff Puritt
TELUS International President and CEO
510 W. Georgia St. 23rd Floor
Vancouver, British Columbia Canada V6B 0M3
Jeff.Puritt@telus.com

Jill Schnarr
Chief Communications u0026 Brand Officer
Jill.Schnarr@telus.com

Jim Senko
Executive Vice-president and Chief Product Officer
510 W. Georgia St. 23rd Floor
Vancouver, British Columbia Canada V6B 0M3
jsenko@telus.com

Alternative email addresses: senko@telus.com, jimsenko@telus.com jim.senko@telus.com

Andrea Wood
Chief Legal u0026 Governance Officer
Andrea.Wood@telus.com

Chief Executive
Darren Entwistle
CEO
510 W. Georgia St. 23rd Floor
Vancouver, British Columbia Canada V6B 0M3
darrenentwistle@telus.com

Alternative email: darren.entwistle2@telus.com

Frequently asked questions about Telus Communications

How do I reach Telus customer service?

Telusoffers several ways to contact customer service:

-Online: Sign in to the My TELUS app for personalized support, interact with the chatbot, and find self-serve options.

-Phone: Call (888) 811-2323 for account, billing, and sales support.

-Social Media: Contact TelusSupport on Twitter (@TELUSSupport) for assistance.

Does Telus have 24-7 customer service?

Yes, TELUS Assist is its 24/7 virtual assistant that provides instant help. If needed, TELUS Assist will direct you to a live agent.

What is Telus' mobile phone number?

To reach Teluscustomer service by phone, call (888) 811-2323.

Does Telushave chat support?

Yes, TelusAssist provides chat support. You can access it on its website.

Which country uses Telus?

Telus is a Canadian telecommunications company, primarily serving customers in Canada.

How to get professional help with your Telus Communication problem

If you need help with Telus Communication, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help