Telus Communication

(TCI) is the wholly owned principal subsidiary of Telus Corporation, a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, smart home automation and IPTV television.

Telephone
Main : (604) 697-8044
Customer Service : 1-888-811-2323
free : 1-888-221-1687
Customer Service : 1-877-782-2384
Fax :1-877-782-2924
Email
Mailing address
510 W. Georgia St. 23rd Floor
Vancouver, British Columbia Canada V6B 0M3
Website
telus.com

What you need to know about Telus Communication

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Telus Communication

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Telus Communication customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Zainul Mawji
Executive Vice-president and President, TELUS Consumer Solutions
Secondary
Navin Arora
Executive Vice-president & Group President, Global Platform Businesses
Secondary
Jeff Puritt
TELUS International President and CEO
Chief Executive
Tony Geheran
Executive Vice-president and Chief Operations Officer
Chief Executive
Jill Schnarr
Chief Communications & Brand Officer
Chief Executive
Jim Senko
Executive Vice-president and Chief Product Officer
Chief Executive
Andrea Wood
Executive Vice-president, Chief Legal & Governance Officer
Chief Executive
Victor Dodig
President and CEO

Frequently asked questions about Telus Communications

Telusoffers several ways to contact customer service: -Online: Sign in to the My TELUS app for personalized support, interact with the chatbot, and find self-serve options. -Phone: Call (888) 811-2323 for account, billing, and sales support. -Social Media: Contact TELUS Support on X (@TELUSsupport) or send a direct message on Facebook Messenger for assistance.
Yes, TELUS Assist is its 24/7 virtual assistant that provides instant help. If needed, TELUS Assist will direct you to a live agent.
To reach TELUS Mobility customer service by phone, call 1-866-558-2273 (or dial *611 from your TELUS mobile phone), Monday to Sunday, 9 a.m. to 7 p.m. For TELUS Home Services (internet, TV, home phone), call (888) 811-2323.
Yes, TelusAssist provides chat support. You can access it on its website.
Telus is a Canadian telecommunications company, primarily serving customers in Canada.

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