Taskrabbit

Taskrabbit is an online marketplace that connects users with freelance workers for everyday tasks such as furniture assembly, moving, cleaning, and home repairs.

Mailing address
1550 Bryant Street, Suite 700
San Francisco, CA 94103
Website
support.taskrabbit.com

What you need to know about Taskrabbit

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Taskrabbit

Try self-service first

Use our proven resolution methods, or Taskrabbit’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Taskrabbit respond?

Phone support
Taskrabbit does not list a direct customer service phone number on its website.
Email support
Taskrabbit does not list a direct customer service email address on its website. However, the company provides an online contact form through the help center, which allows users to submit inquiries and receive responses via email.
Live chat
Taskrabbit does not offer a traditional live chat with a real-time agent consistently available on its website. Instead, the company provides a messaging tool within the help center that allows users to contact the support team, who respond during business hours, Monday through Saturday from 8:30 a.m. to 6:30 p.m. Central time.
Social media
Taskrabbit is active on social media platforms such as Facebook, X, Instagram, and LinkedIn.

Here's how to reach taskrabbit via social media.
Help center/FAQ
Taskrabbit’s help center/FAQ provides quick answers to common questions regarding account management, task booking, payment processing, troubleshooting, and general service inquiries.
Verified contacts

Taskrabbit customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Danni Mackay
Manager, Customer Support
Secondary
Jenna Costa
Vice President, Operations
Chief Executive
Ania Smith
Chief Executive

Taskrabbit customer service policies

Taskrabbit’s privacy policy describes how the company collects, uses, and protects personal information.  It outlines how data is used for processing orders and for marketing purposes.

Taskrabbit loyalty program

Taskrabbit does not have a loyalty program.

Frequently asked questions about Taskrabbit

Taskrabbit does not provide live chat with a real-time agent on its website. Instead, it offers a messaging tool within its help center that allows users to contact the support team. Responses are provided during business hours, Monday through Saturday from 7:30 a.m. to 7:30 p.m. Central Time.
Users create an account, describe the task that requires assistance, choose a Tasker based on hourly rate and reviews, and book the service.
Yes, Taskrabbit offers a mobile app for both iOS and Android, allowing users to book, manage, and communicate about tasks on the go.

Outdated info? Report it here