TAP Air Portugal Customer Service Contact Support Via Phone Email Exec Contacts

TAP Portugal is the flag carrier airline of Portugal headquartered at Lisbon Portela Airport which also serves as its hub.

Responsiveness rating

3/5

TAP Air Portugal often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about TAP Air Portugal

TAP is one of our most complained-about airlines. The airline was slow to refund tickets for flights canceled during the pandemic and often issued useless vouchers as compensation.

How to resolve a problem with TAP Air Portugal

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
https://www.flytap.com/en-us/

Phone Contacts

Customer Service: 1 (800) 221-7370
Toll Free: (800) 903-7914
International: +351 21 843 11 00

Baggage tracking: 1 (973) 624-6363

Email Contacts

[email protected]

Customer Service Resources

Complaints via fax should be sent to: (973) 854-6829

Executive Contacts

Primary Contact
Fernanda Ottavio
Sales and Marketing Manager, North America
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
973-854-6821
[email protected]

Helena Barbosa 973-854-6832

Secondary Contact
Anabela Lopes
VP Customer Service
Aeroporto de Lisboa
Edificio 25 8 Andar
Lisbon, Portugal 1704-801
[email protected]

Chief Executive
Christine Ourmières-Widener
Chief Executive Officer
Aeroporto de Lisboa
Edificio 25 8 Andar
Lisbon, Portugal 1704-801