TAP Portugal is the flag carrier airline of Portugal headquartered at Lisbon Portela Airport which also serves as its hub.
What you need to know about TAP Air Portugal
TAP is one of our most complained-about airlines. The airline was slow to refund tickets for flights canceled during the pandemic and often issued useless vouchers as compensation.
How to resolve a problem with TAP Air Portugal
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
https://www.flytap.com/en-us/
Phone Contacts
Customer Service: 1 (800) 221-7370
Toll Free: (800) 903-7914
International: +351 21 843 11 00
Baggage tracking: 1 (973) 624-6363
Email Contacts
Customer Service Resources
Complaints via fax should be sent to: (973) 854-6829
Executive Contacts
Primary Contact
Fernanda Ottavio
Sales and Marketing Manager, North America
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
973-854-6821
[email protected]
Helena Barbosa 973-854-6832
Secondary Contact
Anabela Lopes
VP Customer Service
Aeroporto de Lisboa
Edificio 25 8 Andar
Lisbon, Portugal 1704-801
[email protected]
Chief Executive
Christine Ourmières-Widener
Chief Executive Officer
Aeroporto de Lisboa
Edificio 25 8 Andar
Lisbon, Portugal 1704-801
This contact was published on August 29, 2015 and updated on August 24, 2023.