TAP is one of our most complained-about airlines. The airline was slow to refund tickets for flights canceled during the pandemic and often issued useless vouchers as compensation.
TAP Air Portugal’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
To request a refund from TAP Air Portugal, you can either reschedule your trip through the "manage your booking" option or request a refund through the provided link. Refunds can be processed to the original payment method, but a service fee may apply when using the contact center or sales desks. For involuntary refunds, such as flight cancellations or delays, a full refund is available if the flight was not taken.
TAP Air Portugal customer service policies
TAP Air Portugal’s privacy policy outlines how personal data is collected, used, and protected. It includes information on data processing for booking, customer service, marketing, and legal obligations. The policy explains the use of cookies, third-party sharing, and the storage of personal information. Users are informed of their rights regarding data access, correction, and deletion, as well as how to contact the company for any privacy concerns.
TAP Air Portugal loyalty program
TAP Air Portugal offers a loyalty program called TAP Miles&Go. Members earn miles by flying with TAP Air Portugal and its Star Alliance partners, as well as through various non-airline partners. Accumulated miles can be redeemed for flights, seat upgrades, and other rewards.
Frequently asked questions about TAP Air Portugal
You can reach TAP Air Portugal’s customer service through its contact center at (800) 903-7914.
TAP Air Portugal operates direct flights to several U.S. cities, including Boston, Chicago, Miami, New York (Newark), San Francisco, and Washington, D.C.
TAP Air Portugal allows passengers to cancel their flight within 24 hours of booking without incurring a penalty, subject to certain conditions:
- The passenger must cancel the flight within 24 hours of booking.
- The passenger must have at least seven days left until the scheduled departure time.
Yes, TAP Air Portugal is a partner of United Airlines. It is part of the Star Alliance.
You can request a refund online through TAP’s website or by contacting its contact center at (800) 903-7914.
Yes, TAP Air Portugal is often referred to as “TAP” or “Air Portugal.” It is the national airline of Portugal and operates both domestic and international flights.
Yes, TAP Portugal is a full-service airline. It offers various classes of service, including Economy, Business, and Executive Class.
Yes, TAP Air Portugal allows free carry-on baggage. The specific allowance depends on the fare class and route. Be sure to check the details when booking your flight.
TAP Air Portugal is owned by a consortium that is led by the Portuguese government and includes private investors.
Yes, meals are included on TAP Air Portugal flights, especially for long-haul flights, and for purchase on other flights for economy passengers. The type of meal and service may vary based on the class of travel.
TAP stands for “Transportes Aéreos Portugueses,” which translates to “Portuguese Air Transport” in English.
TAP Air Portugal is a member of the Star Alliance, which includes United Airlines and other global carriers.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published August 29, 2015. Updated June 20, 2025.
