TAP Portugal is the flag carrier airline of Portugal, headquartered at Lisbon Portela Airport., which also serves as its hub.
How to reach a person at TAP Air Portugal
Customer Service : (800) 221-7370
Toll Free : (800) 903-7914
TAP Air Portugal Responsiveness rating
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What you need to know about TAP Air Portugal
TAP is one of our most complained-about airlines. The airline was slow to refund tickets for flights canceled during the pandemic and often issued useless vouchers as compensation.
How to solve a problem with TAP Air Portugal
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
TAP Air Portugal mailing address
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
TAP Air Portugal executive customer service contacts
Primary Contact
Fernanda Ottavio
Sales and Marketing Manager, North America
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
fottavio@tap.pt
Secondary Contact
Anabela Lopes
VP Customer Service
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
alopes@tap.pt
Chief Executive
Christine Ourmières-Widener
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
How do I contact TAP Air Portugal?
You can reach TAP Air Portugal’s customer service through its contact center at (800) 221-7370.
Where in the U.S. does TAP Air Portugal fly?
TAP Air Portugal operates direct flights to several U.S. cities, including Boston, Chicago, Miami, New York (Newark), San Francisco, and Washington, D.C.
What is TAP’s 24-hour cancellation policy?
TAP Air Portugal allows passengers to cancel their flight within 24 hours of booking without incurring a penalty, subject to certain conditions:
– The passenger must cancel the flight within 24 hours of booking.
– The passenger must have at least seven days left until the scheduled departure time.
Is TAP Air a United partner?
Yes, TAP Air Portugal is a partner of United Airlines. It is part of the Star Alliance.
How do I request a refund on TAP?
You can request a refund online through TAP’s website or by contacting its Contact Center at (800) 221-7370.
Is TAP the same as Air Portugal?
Yes, TAP Air Portugal is often referred to as “TAP” or “Air Portugal.” It is the national airline of Portugal and operates both domestic and international flights.
Is TAP Portugal a full-service airline?
Yes, TAP Portugal is a full-service airline. It offers various classes of service, including Economy, Business, and Executive Class.
Does TAP Air have free carry-on?
Yes, TAP Air Portugal allows free carry-on baggage. The specific allowance depends on the fare class and route. Be sure to check the details when booking your flight.
Who owns TAP Air Portugal?
TAP Air Portugal is owned by a consortium that is led by the Portuguese government and includes private investors.
Is food included on TAP Air Portugal?
Yes, meals are included on TAP Air Portugal flights, especially for long-haul flights, and for purchase on other flights for economy passengers. The type of meal and service may vary based on the class of travel.
What does TAP Air stand for?
TAP stands for “Transportes Aéreos Portugueses,” which translates to “Portuguese Air Transport” in English.
What airline partner is TAP?
TAP Air Portugal is a member of the Star Alliance, which includes United Airlines and other global carriers.
How to get professional help with your TAP Air Portugal problem
If you need help with TAP Air Portugal, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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