Yes, TAP Air Portugal is a national airline based in Portugal, offering both domestic and international flights.
TAP Air Portugal Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate TAP Air Portugal
What you need to know about TAP Air Portugal
TAP is one of our most complained-about airlines. The airline was slow to refund tickets for flights canceled during the pandemic and often issued useless vouchers as compensation.
- TAP Air Portugal’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with TAP Air Portugal with our insider guide or through our executive contacts.
- TAP Air Portugal’s customer service policies are standard. Here are our frequently asked questions about TAP Air Portugal.
TAP Air Portugal customer service response times
TAP Air Portugal’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available 24/7 at (800) 903-7914. Average hold time is approximately 7 minutes, with shorter waits on Wednesdays and longer on Sundays. |
| Email support | No specific response times are published. Email talktoususa@tap.pt. |
| Online contact form | Accessible via the “requests and claims” section on the website. Response times are not specified. |
| Live chat support | No information is available regarding live chat support. |
| Social media | Response times on social media platforms like Facebook and X are not specified. |
How to solve a problem with TAP Air Portugal
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TAP Air Portugal mailing address
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
TAP Air Portugal loyalty program
TAP Air Portugal offers a loyalty program called TAP Miles&Go. Members earn miles by flying with TAP Air Portugal and its Star Alliance partners, as well as through various non-airline partners. Accumulated miles can be redeemed for flights, seat upgrades, and other rewards.
TAP Air Portugal social media channels
TAP Air Portugal executive customer service contacts
Primary Contact
Bruno Martinho
Director of Customer Service
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
bmartinho@tap.pt
Secondary Contact
Paulo Simões
Duty Manager – TAP Integrated Operations Centre
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
psimoes@tap.pt
Chief Executive
Christine Ourmières-Widener
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
courmières-widener@tap.pt
TAP Air Portugal customer service policies
What is TAP Air Portugal's privacy policy?
TAP Air Portugal’s privacy policy outlines how personal data is collected, used, and protected. It includes information on data processing for booking, customer service, marketing, and legal obligations. The policy explains the use of cookies, third-party sharing, and the storage of personal information. Users are informed of their rights regarding data access, correction, and deletion, as well as how to contact the company for any privacy concerns.
What is TAP Air Portugal's accessibility policy?
TAP Air Portugal is committed to providing accessible services for passengers with special needs, including those with reduced mobility, visual or hearing impairments, and other disabilities. Assistance is available at all stages of travel, from check-in to arrival, and can be tailored to individual requirements. To ensure the necessary support, passengers are encouraged to request assistance up to 48 hours before departure. Requests can be made through the online Assistance Request form, by contacting the TAP Contact Center, or via a travel agency.
TAP Air Portugal self-service links
Here's how to get a refund from TAP Air Portugal
To request a refund from TAP Air Portugal, you can either reschedule your trip through the “manage your booking” option or request a refund through the provided link. Refunds can be processed to the original payment method, but a service fee may apply when using the contact center or sales desks. For involuntary refunds, such as flight cancellations or delays, a full refund is available if the flight was not taken.
Here's what to do if you have lost or damaged baggage?
If baggage is lost or damaged, a report must be filed at the airport’s baggage service desk before leaving the area. Descriptive details about the baggage should be provided to assist with its recovery. For damaged baggage, the damage should be reported immediately, and compensation details will be handled per the conditions. Additional information and baggage tracking can be accessed online.
How to submit my invoice online.
To submit an invoice to TAP Air Portugal, you can use the online portal provided in the link. You will need to upload the necessary documents for processing.
How do I contact TAP Air Portugal?
You can reach TAP Air Portugal’s customer service through its contact center at (800) 903-7914.
Where in the U.S. does TAP Air Portugal fly?
TAP Air Portugal operates direct flights to several U.S. cities, including Boston, Chicago, Miami, New York (Newark), San Francisco, and Washington, D.C.
What is TAP’s 24-hour cancellation policy?
TAP Air Portugal allows passengers to cancel their flight within 24 hours of booking without incurring a penalty, subject to certain conditions:
– The passenger must cancel the flight within 24 hours of booking.
– The passenger must have at least seven days left until the scheduled departure time.
Is TAP Air a United partner?
Yes, TAP Air Portugal is a partner of United Airlines. It is part of the Star Alliance.
How do I request a refund on TAP?
You can request a refund online through TAP’s website or by contacting its contact center at (800) 903-7914.
Is TAP the same as Air Portugal?
Yes, TAP Air Portugal is often referred to as “TAP” or “Air Portugal.” It is the national airline of Portugal and operates both domestic and international flights.
Is TAP Portugal a full-service airline?
Yes, TAP Portugal is a full-service airline. It offers various classes of service, including Economy, Business, and Executive Class.
Does TAP Air have free carry-on?
Yes, TAP Air Portugal allows free carry-on baggage. The specific allowance depends on the fare class and route. Be sure to check the details when booking your flight.
Who owns TAP Air Portugal?
TAP Air Portugal is owned by a consortium that is led by the Portuguese government and includes private investors.
Is food included on TAP Air Portugal?
Yes, meals are included on TAP Air Portugal flights, especially for long-haul flights, and for purchase on other flights for economy passengers. The type of meal and service may vary based on the class of travel.
What does TAP Air stand for?
TAP stands for “Transportes Aéreos Portugueses,” which translates to “Portuguese Air Transport” in English.
What airline partner is TAP?
TAP Air Portugal is a member of the Star Alliance, which includes United Airlines and other global carriers.
How to get professional help with your TAP Air Portugal problem
If you need help with TAP Air Portugal, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
