Tallink is an Estonian shipping company that operates ferries and cruise ships in the Baltic Sea, connecting various destinations in Northern Europe.
How to reach a person at Tallink
Main: +49-40-547-541-222
Tallink Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Tallink
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Tallink
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Tallink mailing address
Sadama 5/7
10111 Tallinn, Estonia
Tallink executive customer service contacts
Primary Contact
Raili Argos
Head of Customer Operations
Sadama 5/7
10111 Tallinn, Estonia
raili.argos@tallinksilja.com
Secondary Contact
Marit Preiverk
Customer Service Manager
Sadama 5/7
10111 Tallinn, Estonia
marit preiverk@tallinksilja.com
Chief Executive
Paavo Nõgene
Sadama 5/7
10111 Tallinn, Estonia
paavo.nogene@tallinksilja.com
How can I contact Tallink customer service?
Call +49-40-547-541-222 or email international.sales@tallinksilja.com.
Does Tallink have an online contact form?
Yes, you can find the online contact form here.
When can I contact Tallink customer service?
Monday to Friday, 8:30 a.m. to 5 p.m. Eastern European summer time; Monday to Friday 7:30 a.m. to 4 p.m. Central European summer time.
How can I make a booking with Tallink?
You can make a booking online via Tallink’s website, through its mobile app, or by contacting customer service at +49-40-547-541-222 or email international.sales@tallinksilja.com.
Can I modify or cancel my booking?
Call +49-40-547-541-222 or email international.sales@tallinksilja.com.
What documents do I need for check-in?
Passengers need a valid ID, such as a passport or national ID card, and the booking confirmation or ticket for check-in. Specific documentation requirements may vary depending on the route and country of departure.
How do I check the status of my booking?
Log into your account on Tallink’s website or contact customer service at +49-40-547-541-222 or email international.sales@tallinksilja.com with your booking reference number.
How to get professional help with your Tallink problem
If you need help with Tallink, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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