TalkTalk is a U.K.-based telecommunications company offering broadband, TV, mobile and landline services to residential and business customers.
How to reach a person at TalkTalk
Main customer service: +44-345-172-0088
Mobile complaints (text relay available): +44-345-172-0044
TalkTalk Responsiveness rating
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What you need to know about TalkTalk
The company responds to most customer complaints in a satisfactory manner.
- TalkTalk’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with TalkTalk with our insider guide or through its executive contacts.
- TalkTalk’s customer service policies are standard. Here are our frequently asked questions about TalkTalk.
TalkTalk customer service response times
TalkTalk’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Main customer service: +44-345-172-0088 Mobile complaints: +44-345-172-0044 (text relay available) | Representatives are available Monday through Friday from 9 a.m. to 7 p.m., and Saturday from 9 a.m. to 6 p.m. (all times U.K. local time). |
| Email support HereToHelp@talktalkplc.com | TalkTalk offers customer service via email, but depending on the nature of the complaint, customers may be required to contact the company by phone to help ensure the issue is fully understood and resolved. |
| Live chat | Representatives are available Monday through Friday from 8 a.m. to 9 p.m., and Saturday from 8 a.m. to 9 p.m. and Sunday from 8 a.m. to 7 p.m. (all times U.K. local time). |
| Social media | TalkTalk is active on social media platforms such as Facebook, X, LinkedIn, Instagram and TikTok. |
| Help center/FAQ | TalkTalk’s help center/FAQ provides quick answers to common questions regarding broadband, TV, mobile services, billing, technical issues and account management. |
How to resolve a problem with TalkTalk
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TalkTalk mailing address
P.O. Box 675
Salford, M5 0NL, United Kingdom
TalkTalk loyalty program
TalkTalk does not have a loyalty program.
TalkTalk social media channels
TalkTalk executive customer service contacts
Primary Contact
Gemma Fraser
CEO Complaints Manager
P.O. Box 675
Salford, M5 0NL, United Kingdom
gemma@talktalk.net
Secondary Contact
Neil Smith
Chief Operating Officer
P.O. Box 675
Salford, M5 0NL, United Kingdom
neil.smith@talktalkplc.com
Chief Executive
Susie Buckridge
P.O. Box 675
Salford, M5 0NL, United Kingdom
susie.buckridge@talktalk.co.uk
TalkTalk customer service policies
What is TalkTalk's privacy policy?
TalkTalk’s privacy policy explains how the company collects, uses and protects customers’ personal information. It outlines that data may be used to process orders and manage services.
What are TalkTalk's terms and conditions?
TalkTalk’s terms and conditions set out the rules for using its services, including how accounts are opened, managed and closed.
What is TalkTalk's accessibility statement?
TalkTalk’s accessibility statement describes the measures the organization takes to ensure its website and services are accessible to all customers, including those with disabilities.
TalkTalk self-service links
How do I check my TalkTalk account online?
Visit the website and sign in to “My Account” to view your bills, usage and service details.
How do I update my TalkTalk contact details?
Visit the website and sign in to “My Account” to update your phone number, email or address.
How do I check for a broadband fault with TalkTalk?
Visit the website and use the “Service Status” or “Help Centre” tools to run a line check.
How can I contact TalkTalk customer service?
Call +44-345-172-0088 or +44-345-172-0044, or email HereToHelp@talktalkplc.com.
Does TalkTalk have an online chat service?
Yes, TalkTalk has an online chat service.
How do I contact TalkTalk customer service to report a fault?
Call +44-345-172-0088 or use the online chat through the help center. This number is TalkTalk’s main customer support line for broadband, TV and landline faults.
Why does my TalkTalk broadband keep dropping out?
Intermittent broadband issues are often caused by line faults, router problems, or network congestion. Checking your equipment and running line tests through TalkTalk support can help identify the cause.
Am I entitled to automatic compensation from TalkTalk for service outages?
TalkTalk participates in the U.K.’s automatic compensation scheme for certain service failures, such as delayed repairs or missed technician appointments. Eligibility depends on the nature and duration of the outage and whether the issue meets scheme criteria.
How do I leave TalkTalk without paying an early termination fee?
You may be able to leave TalkTalk without penalty if the company has breached the terms of your contract, such as failing to provide agreed services. You should first make a complaint and give TalkTalk the opportunity to resolve the issue before canceling.
TalkTalk is raising my price mid-contract. Can I exit penalty-free?
If TalkTalk increases prices during your minimum contract period, you may have the right to exit without penalty, depending on the terms of your agreement. You need to notify the company within a specified time after being informed of the increase.
How do I escalate a complaint about TalkTalk to Office of Communications or an ombudsman?
First register the complaint with TalkTalk and allow them time to resolve it. If it remains unresolved after eight weeks, or you receive a deadlock letter, you can escalate it to an approved alternative dispute resolution channel, such as the ombudsman.
Why is TalkTalk one of the most complained-about broadband providers in the U.K.?
Complaint levels can fluctuate based on factors such as service reliability, customer support responsiveness, and billing issues. Industry reports and regulator data are typically used to compare complaint volumes across providers.
TalkTalk migrated me to another provider without my consent. What are my rights?
If your service was switched without your consent, this may be considered an unauthorized transfer under U.K. telecom rules. Contact TalkTalk immediately, and you may be entitled to have the service restored and receive compensation.
What happens to my TalkTalk service if the company goes into financial trouble?
If a telecom provider faces financial difficulties, services are usually maintained while any restructuring or transfer is arranged. Customers are typically informed of any changes and may be migrated to another provider if necessary.
How do I get a refund from TalkTalk for service outage I could not use?
Call TalkTalk customer service at +44-345-172-0088 and provide details of the disruption along with any supporting evidence. Refunds are assessed based on the circumstances and may include automatic compensation where applicable.
How to get professional help with your TalkTalk problem
If you need help with TalkTalk, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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