TalkTalk is a UK-based telecommunications company providing broadband, TV, mobile, and landline services to residential and business customers.
TalkTalk Responsiveness rating
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What you need to know about TalkTalk
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with TalkTalk
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TalkTalk mailing address
P.O. Box 675
Salford, M5 0NL, United Kingdom
TalkTalk executive customer service contacts
Primary Contact
Jonathan Kini
Managing Director, Consumer and Small Business
P.O. Box 675
Salford, M5 0NL, United Kingdom
Jonathan.Kini@talktalk.co.uk
Secondary Contact
Susie Buckridge
CEO, TalkTalk
P.O. Box 675
Salford, M5 0NL, United Kingdom
Susie.Buckridge@talktalk.co.uk
Chief Executive
Tristia Harrison
P.O. Box 675
Salford, M5 0NL, United Kingdom
Tristia.Harrison@talktalk.co.uk
Does TalkTalk have an online chat service?
Yes, you can find the online chatbox on the website.
How can I contact TalkTalk customer service?
Call +44-800-049-1424.
When can I contact TalkTalk customer service?
Monday to Friday 9 a.m. to 7 p.m., Saturday to Sunday 10 a.m. to 6 p.m.
What is TalkTalk's time zone?
TalkTalk operates in the United Kingdom, which is in the Greenwich Mean Time (GMT) zone during standard time and British Summer Time (BST), which is GMT+1, during daylight saving time.
Daylight saving time in the UK typically starts on the last Sunday in March and ends on the last Sunday in October.
How can I check the status of my TalkTalk service?
You can check the status of your TalkTalk service by logging into your account on the TalkTalk website or using the MyTalkTalk app.
How do I report a fault or issue with my TalkTalk service?
To report a fault or issue, you can contact customer service at +44-800-049-1424 or through the TalkTalk website‘s support section.
How can I pay my TalkTalk bill?
You can pay your TalkTalk bill online through your account, via direct debit, or by using the MyTalkTalk app.
What should I do if my TalkTalk internet is not working?
If your TalkTalk internet is not working, try restarting your router, checking for outages in your area, and ensuring all cables are securely connected. If the issue persists, contact customer service at +44-800-049-1424 for further assistance.
How can I upgrade or change my TalkTalk package?
You can upgrade or change your TalkTalk package by logging into your account on the TalkTalk website, contacting customer service at +44-800-049-1424, or using the MyTalkTalk app.
How do I cancel my TalkTalk service?
Contact customer service at +44-800-049-1424.
Where can I find the TalkTalk community forum?
The TalkTalk community forum is available on the website at TalkTalk Community, where you can find support and answers from other TalkTalk customers and staff.
How can I get technical support for my TalkTalk services?
Technical support is available through TalkTalk’s customer service at +44-800-049-1424 and the online help and support pages.
How to get professional help with your TalkTalk problem
If you need help with TalkTalk, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.