TalkTalk

TalkTalk is a U.K.-based telecommunications company offering broadband, TV, mobile and landline services to residential and business customers.

Telephone
Main customer service : +44-345-172-0088
Email
Mailing address
P.O. Box 675
Salford, M5 0NL, United Kingdom
Website
talktalk.co.uk

What you need to know about TalkTalk

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TalkTalk

Try self-service first

Use our proven resolution methods, or TalkTalk’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does TalkTalk respond?

Email supportHereToHelp@talktalkplc.com
TalkTalk offers customer service via email, but depending on the nature of the complaint, customers may be required to contact the company by phone to help ensure the issue is fully understood and resolved.
Live chat
Representatives are available Monday through Friday from 8 a.m. to 9 p.m., and Saturday from 8 a.m. to 9 p.m. and Sunday from 8 a.m. to 7 p.m. (all times U.K. local time).
Social media
TalkTalk is active on social media platforms such as Facebook, X, LinkedIn, Instagram and TikTok.
Help center/FAQ
TalkTalk’s help center/FAQ provides quick answers to common questions regarding broadband, TV, mobile services, billing, technical issues and account management.
Verified contacts

TalkTalk customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Gemma Fraser
CEO Complaints Manager
Secondary
Neil Smith
Chief Operating Officer
Chief Executive
Susie Buckridge
Chief Executive

TalkTalk customer service policies

TalkTalk’s privacy policy explains how the company collects, uses and protects customers’ personal information. It outlines that data may be used to process orders and manage services.

TalkTalk loyalty program

TalkTalk does not have a loyalty program.

Frequently asked questions about TalkTalk

Call +44-345-172-0088 or +44-345-172-0044, or email HereToHelp@talktalkplc.com.
Yes, TalkTalk has an online chat service.
Call +44-345-172-0088 or use the online chat through the help center. This number is TalkTalk’s main customer support line for broadband, TV and landline faults.
Intermittent broadband issues are often caused by line faults, router problems, or network congestion. Checking your equipment and running line tests through TalkTalk support can help identify the cause.
TalkTalk participates in the U.K.’s automatic compensation scheme for certain service failures, such as delayed repairs or missed technician appointments. Eligibility depends on the nature and duration of the outage and whether the issue meets scheme criteria.
You may be able to leave TalkTalk without penalty if the company has breached the terms of your contract, such as failing to provide agreed services. You should first make a complaint and give TalkTalk the opportunity to resolve the issue before canceling.
If TalkTalk increases prices during your minimum contract period, you may have the right to exit without penalty, depending on the terms of your agreement. You need to notify the company within a specified time after being informed of the increase.
First register the complaint with TalkTalk and allow them time to resolve it. If it remains unresolved after eight weeks, or you receive a deadlock letter, you can escalate it to an approved alternative dispute resolution channel, such as the ombudsman.
Complaint levels can fluctuate based on factors such as service reliability, customer support responsiveness, and billing issues. Industry reports and regulator data are typically used to compare complaint volumes across providers.
If your service was switched without your consent, this may be considered an unauthorized transfer under U.K. telecom rules. Contact TalkTalk immediately, and you may be entitled to have the service restored and receive compensation.
If a telecom provider faces financial difficulties, services are usually maintained while any restructuring or transfer is arranged. Customers are typically informed of any changes and may be migrated to another provider if necessary.

Call TalkTalk customer service at +44-345-172-0088 and provide details of the disruption along with any supporting evidence. Refunds are assessed based on the circumstances and may include automatic compensation where applicable.

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