Taj Hotels Customer Service Contacts

Taj Hotels is a hotel chain operated by the Indian Hotels Company Limited (IHCL), known for its network of luxury and upscale properties.

How to reach a person at Taj Hotels

Taj Hotels Responsiveness rating

rating
3/5

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What you need to know about Taj Hotels

Customer service experiences with Taj Hotels can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Taj Hotels customer service response times

Taj Hotels’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportThe Worldwide Reservations Centre operates 24/7. For the USA and Canada, the toll-free number is (866) 969-1825.
Email supportInquiries received on weekdays are typically replied to within 24 hours. Messages sent on weekends or holidays are addressed on the next working day. Email ontacttaj@tajhotel.
Online contact formSpecific response times to the online contact form are not publicly disclosed.
Live chat supportSpecific response times to Taj Hotels’ live chat support are not publicly disclosed.
Social mediaSpecific response times via social media are not publicly disclosed.

How to resolve a problem with Taj Hotels

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Taj Hotels mailing address

Apollo Bunder
Mumbai 400 001, Maharashtra India

Taj Hotels loyalty program

Taj Hotels has a loyalty program called Taj InnerCircle. It offers members benefits such as earning points on stays, dining, and spa services, which can be redeemed for free stays, upgrades, and exclusive experiences. The program has different membership tiers, each offering increasing benefits based on the level of participation.

Taj Hotels social media channels

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Taj Hotels executive customer service contacts

Primary Contact
Sunil Mattoo
Customer Service Manager
Apollo Bunder
Mumbai 400 001, Maharashtra India
sunil.mattoo@ihcltata.com

LinkedIn

Secondary Contact
Rohit Khosla
EVP, Operations
Apollo Bunder
Mumbai 400 001, Maharashtra India
rohit.khosla@ihcltata.com

LinkedIn

Chief Executive
Puneet Chhatwal
Apollo Bunder
Mumbai 400 001, Maharashtra India
puneet.chhatwal@ihcltata.com

LinkedIn

Taj Hotels customer service policies

What is Taj Hotels' terms of service?

Taj Hotels’ terms of service outline the rules for using its website and services, including financial responsibility for reservations, accurate provision of personal details, and adherence to specific terms for various services and products.

What is Taj Hotels privacy policy?

Taj Hotels’ privacy policy outlines the collection, use, and protection of personal information provided by guests and users. Personal data collected includes contact information, payment details, and preferences, which are used to enhance services, process transactions, and communicate with guests. The policy details the sharing of this information with third parties, such as service providers and partners, to facilitate services like reservations and marketing. Measures are in place to safeguard personal data against unauthorized access and misuse. Guests have rights regarding their personal information, including access, correction, and deletion requests. The policy also addresses the use of cookies and similar technologies to improve user experience on the website and mobile applications. By using Taj Hotels’ services, guests consent to the collection and processing of their personal data as described in the policy.

In what denominations are Taj experiences gift cards sold?

The minimum amount you can load onto a Taj Experiences E-gift card or a physical Taj Experiences gift card is Rs. 1000, and the maximum amount is Rs. 25,000.

How can I renew my Epicure membership at Taj Hotels?

Renew your Epicure Preferred or Privilege membership online within 45 days, prior to the date of expiry, by logging in to your Epicure account here.

Frequently asked questions about Taj Hotels

Who owns Taj Hotels?

Taj Hotels is owned by The Indian Hotels Company Limited (IHCL), a subsidiary of the Tata Group.

How can I contact Taj Hotels customer service?

Call Taj Hotels at (866) 969-1825 or email contacttaj@tajhotels.com.

When can I call Taj Hotels customer service?

Taj Hotels customer service is available 24/7.

How to get professional help with your Taj Hotels problem

If you need help with Taj Hotels, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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