Taj Hotels is a hotel chain operated by the Indian Hotels Company Limited (IHCL), known for its network of luxury and upscale properties.
What you need to know about Taj Hotels
Customer service experiences with Taj Hotels can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Taj Hotels’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Taj Hotels with our insider guide or through our executive contacts.
- Taj Hotels’ customer service policies are standard. Here are our frequently asked questions about Taj Hotels.
Taj Hotels customer service response times
Taj Hotels’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | The Worldwide Reservations Centre operates 24/7. For the USA and Canada, the toll-free number is (866) 969-1825. |
Email support | Inquiries received on weekdays are typically replied to within 24 hours. Messages sent on weekends or holidays are addressed on the next working day. Email ontacttaj@tajhotel. |
Online contact form | Specific response times to the online contact form are not publicly disclosed. |
Live chat support | Specific response times to Taj Hotels’ live chat support are not publicly disclosed. |
Social media | Specific response times via social media are not publicly disclosed. |
How to resolve a problem with Taj Hotels
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Taj Hotels mailing address
Apollo Bunder
Mumbai 400 001, Maharashtra India
Taj Hotels executive customer service contacts
Primary Contact
Sunil Mattoo
Customer Service Manager
Apollo Bunder
Mumbai 400 001, Maharashtra India
sunil.mattoo@ihcltata.com
Secondary Contact
Rohit Khosla
EVP, Operations
Apollo Bunder
Mumbai 400 001, Maharashtra India
rohit.khosla@ihcltata.com
Chief Executive
Puneet Chhatwal
Apollo Bunder
Mumbai 400 001, Maharashtra India
puneet.chhatwal@ihcltata.com
Who owns Taj Hotels?
Taj Hotels is owned by The Indian Hotels Company Limited (IHCL), a subsidiary of the Tata Group.
How can I contact Taj Hotels customer service?
Call Taj Hotels at (866) 969-1825 or email contacttaj@tajhotels.com.
When can I call Taj Hotels customer service?
Taj Hotels customer service is available 24/7.
How to get professional help with your Taj Hotels problem
If you need help with Taj Hotels, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.