Taj Hotels

Taj Hotels is a hotel chain operated by the Indian Hotels Company Limited (IHCL), known for its network of luxury and upscale properties.

Telephone
Main : (866) 969-1825
Mailing address
Apollo Bunder
Mumbai 400 001, Maharashtra India
Website
tajhotels.com/en-in

What you need to know about Taj Hotels

Customer service experiences with Taj Hotels can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Taj Hotels

Try self-service first

Use our proven resolution methods, or Taj Hotels’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Taj Hotels respond?

Phone support
The Worldwide Reservations Centre operates 24/7. For the USA and Canada, the toll-free number is (866) 969-1825.
Email support
Inquiries received on weekdays are typically replied to within 24 hours. Messages sent on weekends or holidays are addressed on the next working day. Email ontacttaj@tajhotel.
Online contact form
Specific response times to the online contact form are not publicly disclosed.
Live chat support
Specific response times to Taj Hotels' live chat support are not publicly disclosed.
Social media
Specific response times via social media are not publicly disclosed.
Verified contacts

Taj Hotels customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sunil Mattoo
Customer Service Manager
Secondary
Rohit Khosla
EVP, Operations
Chief Executive
Puneet Chhatwal
Chief Executive

Taj Hotels customer service policies

Taj Hotels' terms of service outline the rules for using its website and services, including financial responsibility for reservations, accurate provision of personal details, and adherence to specific terms for various services and products.

Taj Hotels loyalty program

Taj Hotels has a loyalty program called Taj InnerCircle. It offers members benefits such as earning points on stays, dining, and spa services, which can be redeemed for free stays, upgrades, and exclusive experiences. The program has different membership tiers, each offering increasing benefits based on the level of participation.

Frequently asked questions about Taj Hotels

Taj Hotels is owned by The Indian Hotels Company Limited (IHCL), a subsidiary of the Tata Group.
Call Taj Hotels at (866) 969-1825 or email contacttaj@tajhotels.com.
Taj Hotels customer service is available 24/7.

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