T-Mobile is one of the largest providers of wireless voice and data communications services in the United States.
What you need to know about T-Mobile
Our T-Mobile cases usually involve billing disputes or nonworking phones.
How to resolve a problem with T-Mobile
T-Mobile is usually fast to respond to customer problems and resolves customer service disputes to their satisfaction. Here's our guide to resolving any cell phone problem.
Shopping T-Mobile
For personal: 1-800-T-MOBILE
For business: 1-855-450-4703
General Customer Care and Technical Support
From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
Call: 1-800-937-8997
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.
T-Mobile Internet Support
T-Mobile Home Internet Sales Support: 1-844-839-5057
T-Mobile Home Internet Tech Support: 1-844-275-9310
International Callers
Call: 1-505-998-3793
Payment
You can pay your bill online, or by phone at 1-877-453-1304.
T-Mobile Support page
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
PO Box 37380
Albuquerque, NM 87176-7380
https://www.t-mobile.com/
Phone Contacts
T-Mobile is known to be very responsive via social media.
Also, try their Twitter customer service account (@TMobileHelp)
Social Media Contacts
T-Mobile is known to be very responsive via social media.
Also, try their Twitter customer service account.
Executive Contacts
Primary Contact
Jon Freier
President, T-Mobile Consumer Group
PO Box 37380
Albuquerque, NM 87176-7380
[email protected]
Chief Executive
Mike Sievert
President and CEO
PO Box 37380
Albuquerque, NM 87176-7380
425-378-4000
[email protected]
This contact was published on December 23, 2014 and updated on August 31, 2023.