T-Mobile Customer Service Contacts

T-Mobile is one of the largest providers of wireless voice and data communications services in the United States.

How to reach a person at T-Mobile

Customer service: 1-800-937-8997

T-Mobile Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about T-Mobile

We receive complaints about T-Mobile. For example, the company initially offered an upgrade to this customer, but later informed him he wasn’t eligible. This customer was overbilled after canceling her phone. Also, the company failed to honor promotions.

How to resolve a problem with T-Mobile

T-Mobile is usually fast to respond to customer problems and resolves customer service disputes. . Here’s our guide to resolving any cell phone problem.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

T-Mobile’s mailing address

PO Box 37380
Albuquerque, NM 87176-7380

T-Mobile’s social media channels

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T-Mobile’s executive customer service contacts

Primary Contact
Jon Freier
President, T-Mobile Consumer Group
PO Box 37380
Albuquerque, NM 87176-7380
jon.freier@t-mobile.com

Chief Executive
Mike Sievert
President and CEO
PO Box 37380
Albuquerque, NM 87176-7380
Mike.Sievert@t-mobile.com
425-378-4000

Frequently asked questions about T-Mobile

How can I contact T-Mobile sales?

Shopping T-Mobile
For personal: (800) 866-2453
For business: (855) 450-4703
General customer care and technical support
From the T-Mobile app, on a T-Mobile phone
From a  T-Mobile phone: 611
Call: (800) 937-8997

How can I contact T-Mobile for technical support?

T-Mobile Internet Support
T-Mobile Home Internet Sales Support: (844) 839-5057
T-Mobile Home Internet Tech Support: (844) 275-9310
International Callers: +1-505-998-3793
Payment: Online, or by phone at (877) 453-1304.
T-Mobile Support page

What are T-Mobile’s customer service operating hours?

Customer service is available 24/7.

What is the telephone number for international callers?

If you’re calling internationally, dial +1-505-998-3793. Calls made to this number from a T-Mobile handset are free from roaming, airtime, or long-distance charges. However, calls from landlines and non-T-Mobile phones will incur international long-distance charges.

What are the T-Mobile short codes via phone call?

Dial the following short codes to get specific information:

#BAL# (#225#): Check your account balance and last payment received info.

#MIN# (#646#): View your minute usage for the current billing cycle.

#MSG# (#674#): Check your message usage for the current billing cycle.

How to get professional help with your T-Mobile problem

If you need help with T-Mobile, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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