T-Mobile

T-Mobile is one of the largest providers of wireless voice and data communications services in the United States.

Telephone
Customer service : (800) 937-8997
Mailing address
PO Box 37380
Albuquerque, NM 87176-7380
Website
t-mobile.com

What you need to know about T-Mobile

We receive complaints about T-Mobile. For example, the company listed the wrong phone model on this customer's account, so her insurer denied her damage claim. This customer was overbilled after canceling her phone. Also, the company failed to honor promotions.

How to resolve a problem with T-Mobile

Try self-service first

Use our proven resolution methods, or T-Mobile’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does T-Mobile respond?

Phone support

Customer Care Representatives are available daily from 4 a.m. to 9 p.m. Pacific time. Call (800) 937-8997 from any phone, or dial 611 directly from your T-Mobile device to reach customer care without using your minutes.

Email support

T-Mobile does not have email support.

Live chat support

Live agent chat is available from 4 a.m. until 12 a.m. Pacific time. T‑Mobile has consolidated chat into the T‑Life app. Responses typically occur within a few minutes.

Social media

T-Mobile is active on Facebook and X (Twitter). Straightforward questions are typically answered within a few hours; complex issues may take longer.

Access T-Mobile's social media here.

Help center/FAQ

T-Mobile's support page covers billing, technical support, account management, plans, and devices — T-Mobile support.

Verified contacts

T-Mobile customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jon Freier
Chief Operating Officer
Secondary
Christie Sandoval
Executive Vice President, Chief Customer Officer
Chief Executive
Srini Gopalan
President and Chief Executive Officer

T-Mobile customer service policies

T-Mobile collects personal data to provide its services, personalize ads and offers, and protect against fraud and security incidents. It shares data with service providers and professional advisers, and discloses it in response to legal process. Some categories of data, such as identifiers and browsing activity, may be shared with advertising and social networks for targeted advertising. Customers can opt out of having their data sold or shared, request access to, correction or deletion of their personal data, and manage advertising preferences through T-Mobile's Privacy Dashboard.

T-Mobile loyalty program

T-Mobile does not operate a traditional points-based loyalty program. Perks and discounts are available through T-Mobile Tuesdays, which offers weekly freebies, deals and prize drawings at no additional cost to customers on qualifying plans. T-Mobile Tuesdays is now part of the T-Life app, so customers need T-Life to access these offers.

Frequently asked questions about T-Mobile

Personal sales at (844) 222‑1938. Business sales listed as (833) 800‑0323. Home Internet sales listed as (833) 983‑3596. Fiber sales listed as (844) 931‑1830. For bill payment, call (800) 937‑8997 or (877) 453‑1304.
Shopping T-Mobile For personal: (844) 222-1938 For business: (833) 800-0323 General customer care and technical support From a T-Mobile phone: 611 Call: (800) 937-8997
T-Mobile Internet Support T-Mobile Home Internet Sales Support: (844) 839-5057 T-Mobile Home Internet Tech Support: (844) 275-9310 International Callers: +1-505-998-3793 Payment: Online, or by phone at (877) 453-1304. T-Mobile Internet Support page
Customer Care representatives are available by phone daily from 4 a.m. to 9 p.m. Pacific time. Live agent chat in the T-Life app runs from 4 a.m. until midnight Pacific time. T-Mobile says self-service support in the T-Life app is available 24/7.
If you’re calling internationally, dial +1-505-998-3793. Calls made to this number from a T-Mobile handset are free from roaming, airtime, or long-distance charges. However, calls from landlines and non-T-Mobile phones will incur international long-distance charges.
Dial the following short codes to get specific information: #BAL# (#225#): Check your account balance and last payment received info. #MIN# (#646#): View your minute usage for the current billing cycle. #MSG# (#674#): Check your message usage for the current billing cycle.

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