T-Mobile Customer Service Contacts

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T-Mobile is one of the largest providers of wireless voice and data communications services in the United States.

Responsiveness rating

rating
3/5

What you need to know about T-Mobile

We receive many complaints about T-Mobile. The company initially offered an upgrade to this customer, but later informed him he wasn't eligible. This customer was overbilled after canceling her phone. Also, the company failed to honor promotions.

How to resolve a problem with T-Mobile

T-Mobile is usually fast to respond to customer problems and resolves customer service disputes to their satisfaction. Here's our guide to resolving any cell phone problem.

Shopping T-Mobile
For personal: 1-800-T-MOBILE
For business: 1-855-450-4703
General Customer Care and Technical Support
From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
Call: 1-800-937-8997
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.

T-Mobile Internet Support
T-Mobile Home Internet Sales Support: 1-844-839-5057
T-Mobile Home Internet Tech Support: 1-844-275-9310
International Callers
Call: 1-505-998-3793
Payment
You can pay your bill online, or by phone at 1-877-453-1304.
T-Mobile Support page

Address

PO Box 37380
Albuquerque, NM 87176-7380
https://www.t-mobile.com/


Phone Contacts

T-Mobile is known to be very responsive via social media.

Also, try their Twitter customer service account (@TMobileHelp)


Social Media Contacts

Facebook
Twitter

T-Mobile is known to be very responsive via social media.

Also, try their Twitter customer service account.


Executive Contacts

Primary Contact
Jon Freier

President, T-Mobile Consumer Group
PO Box 37380
Albuquerque, NM 87176-7380
[email protected]

Chief Executive
Mike Sievert
President and CEO
PO Box 37380
Albuquerque, NM 87176-7380
425-378-4000
[email protected]


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