T-Mobile

T-Mobile is one of the largest providers of wireless voice and data communications services in the United States.

Responsiveness rating

3/5

T-Mobile often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about T-Mobile

Our T-Mobile cases usually involve billing disputes or nonworking phones.

How to resolve a problem with T-Mobile

T-Mobile is usually fast to respond to customer problems and resolves customer service disputes to their satisfaction. Here's our guide to resolving any cell phone problem.

Shopping T-Mobile
For personal: 1-800-T-MOBILE
For business: 1-855-450-4703
General Customer Care and Technical Support
From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
Call: 1-800-937-8997
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.

T-Mobile Internet Support
T-Mobile Home Internet Sales Support: 1-844-839-5057
T-Mobile Home Internet Tech Support: 1-844-275-9310
International Callers
Call: 1-505-998-3793
Payment
You can pay your bill online, or by phone at 1-877-453-1304.
T-Mobile Support page