Sylvan Learning is a tutoring company that provides personalized academic support and skill-building programs for students.
What you need to know about Sylvan Learning
Sylvan Learning generally responds to customer service issues in a satisfactory manner.
- Sylvan Learning’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Sylvan Learning with our insider guide or through our executive contacts.
- Sylvan Learning’s customer service policies are standard. Here are our frequently asked questions about Sylvan Learning.
Sylvan Learning customer service response times
Sylvan Learning’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support (888) 338-2283 | Usually answered within a few minutes during business hours. |
Email support family@sylvanlearning.com | Responses typically take 24 to 48 hours. |
Live chat support | Sylvan Learning does not have live chat support. |
Social media | Sylvan Learning is active on social media platforms such as Facebook, Instagram, YouTube, LinkedIn, X and TikTok. Response times can range from a few hours to one business day, depending on platform activity. |
Help center/FAQ | The FAQ is available 24/7 for access to common questions and resources. |
How to resolve a problem with Sylvan Learning
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Sylvan Learning mailing address
502 Washington Avenue
Suite 400
Towson, MD 21204
Sylvan Learning executive customer service contacts
Primary Contact
Becky Thorne
502 Washington Avenue
Suite 400
Towson, MD 21204
Becky.Thorne@sylvanlearning.com
Secondary Contact
Desiree Harris
Customer Success and Sales Professional
502 Washington Avenue
Suite 400
Towson, MD 21204
Desiree.Harris@sylvanlearning.com
Chief Executive
John McAuliffe
502 Washington Avenue
Suite 400
Towson, MD 21204
John.McAuliffe@sylvanlearning.com
Who owns Sylvan Learning?
Sylvan Learning is currently owned by Unleashed Brands, a youth-focused franchising platform backed by Seidler Equity Partners.
How can I contact Sylvan Learning?
Call Sylvan Learning at (888) 338-2283 or email family@sylvanlearning.com.
Does Sylvan Learning have an online contact form?
Yes, you can find the online contact form here.
How to get professional help with your Sylvan Learning problem
If you need help with Sylvan Learning, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.