Sylvan Learning Customer Service Contacts

Sylvan Learning is a tutoring company that provides personalized academic support and skill-building programs for students.

How to reach a person at Sylvan Learning

Sylvan Learning Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Sylvan Learning

What you need to know about Sylvan Learning

Sylvan Learning generally responds to customer service issues in a satisfactory manner.

Sylvan Learning customer service response times

Sylvan Learning’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support
(888) 338-2283
Usually answered within a few minutes during business hours.
Email support
family@sylvanlearning.com
Responses typically take 24 to 48 hours.
Live chat supportSylvan Learning does not have live chat support.
Social mediaSylvan Learning is active on social media platforms such as Facebook, Instagram, YouTube, LinkedIn, X and TikTok.

Response times can range from a few hours to one business day, depending on platform activity.
Help center/FAQThe FAQ is available 24/7 for access to common questions and resources.

How to resolve a problem with Sylvan Learning

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Sylvan Learning mailing address

502 Washington Avenue
Suite 400
Towson, MD 21204

Sylvan Learning loyalty program

Yes, Sylvan Learning offers loyalty programs such as the Friends & Family Benefits Program and Sylvan Nation, where families can earn rewards through referrals and educational engagement. Some locations also offer student token reward systems for achievements.

Sylvan Learning social media channels

X


Sylvan Learning executive customer service contacts

Primary Contact
Becky Thorne
502 Washington Avenue
Suite 400
Towson, MD 21204
Becky.Thorne@sylvanlearning.com

LinkedIn

Secondary Contact
Desiree Harris
Customer Success and Sales Professional
502 Washington Avenue
Suite 400
Towson, MD 21204
Desiree.Harris@sylvanlearning.com

LinkedIn

Chief Executive
John McAuliffe
502 Washington Avenue
Suite 400
Towson, MD 21204
John.McAuliffe@sylvanlearning.com

LinkedIn

Sylvan Learning customer service policies

What is Sylvan Learning's privacy policy?

Sylvan Learning’s privacy policy outlines how the company collects, uses, and shares personal information from users of its websites, including sylvanlearning.com, sylvanfranchise.com, and mysylvanmarketplaceplus.com. The company gathers personally identifiable information (PII) such as names, contact details, children’s birthdates, and payment information directly from users during registration, program sign-ups, or participation in promotions. It also collects IP addresses, browser types, and browsing behavior automatically through cookies and similar technologies. This information is used to provide services, personalize user experiences, and for marketing purposes. Sylvan may share these data with affiliates or credit card processors, as well as in the event of business transfers. The policy excludes franchisee-operated sites and advises users to review those separately.

What are Sylvan Learning's terms of use?

Sylvan Learning’s terms of use govern the use of its websites, including sylvanlearning.comsylvanfranchise.com, and mysylvanmarketplaceplus.com. By accessing these sites, users agree to comply with the terms, which cover content ownership, user responsibilities, and limitations of liability. Users are prohibited from unauthorized use of site content and must not engage in activities that violate laws or infringe on others’ rights. The terms also include provisions for dispute resolution through binding arbitration and outline the governing law as that of the State of Texas. Sylvan reserves the right to modify or discontinue site features without notice.

Where can I find free learning resources?

You can find free learning resources, including worksheets, activities, and study tips for various grade levels and subjects, at Sylvan Learning’s free learning resources page: sylvanlearning.com/free-learning-resources.

Where can I find more information about Sylvan Learning's courses and camps?

More information about Sylvan Learning’s courses and camps—including STEM programs, study skills classes, and academic camps—is available at sylvanlearning.com/courses-camps.

Frequently asked questions about Sylvan Learning

Who owns Sylvan Learning?

Sylvan Learning is currently owned by Unleashed Brands, a youth-focused franchising platform backed by Seidler Equity Partners.

How can I contact Sylvan Learning?

Call Sylvan Learning at (888) 338-2283 or email family@sylvanlearning.com.

Does Sylvan Learning have an online contact form?

Yes, you can find the online contact form here.

How to get professional help with your Sylvan Learning problem

If you need help with Sylvan Learning, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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