Sylvan Learning

Sylvan Learning is a tutoring company that provides personalized academic support and skill-building programs for students.

Telephone
Main : (888) 338-2283
Mailing address
502 Washington Avenue, Suite 400
Towson, MD 21204
Website
sylvanlearning.com

What you need to know about Sylvan Learning

Sylvan Learning generally responds to customer service issues in a satisfactory manner.

How to resolve a problem with Sylvan Learning

Try self-service first

Use our proven resolution methods, or Sylvan Learning’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Sylvan Learning respond?

Phone support
Usually answered within a few minutes during business hours.
Email supportfamily@sylvanlearning.com
Responses typically take 24 to 48 hours.
Live chat support
Sylvan Learning does not have live chat support.
Social media
Sylvan Learning is active on social media platforms such as Facebook, Instagram, YouTube, LinkedIn, X and TikTok.

Response times can range from a few hours to one business day, depending on platform activity.
Help center/FAQ
The FAQ is available 24/7 for access to common questions and resources.
Verified contacts

Sylvan Learning customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Becky Thorne
Customer Service Manager
Secondary
Desiree Harris
Customer Success and Sales Professional
Chief Executive
John McAuliffe
Chief Executive

Sylvan Learning customer service policies

Sylvan Learning’s privacy policy outlines how the company collects, uses, and shares personal information from users of its websites, including sylvanlearning.com, sylvanfranchise.com, and mysylvanmarketplaceplus.com. The company gathers personally identifiable information (PII) such as names, contact details, children’s birthdates, and payment information directly from users during registration, program sign-ups, or participation in promotions. It also collects IP addresses, browser types, and browsing behavior automatically through cookies and similar technologies. This information is used to provide services, personalize user experiences, and for marketing purposes. Sylvan may share these data with affiliates or credit card processors, as well as in the event of business transfers. The policy excludes franchisee-operated sites and advises users to review those separately.

Sylvan Learning loyalty program

Yes, Sylvan Learning offers loyalty programs such as the Friends & Family Benefits Program and Sylvan Nation, where families can earn rewards through referrals and educational engagement. Some locations also offer student token reward systems for achievements.

Frequently asked questions about Sylvan Learning

Sylvan Learning is currently owned by Unleashed Brands, a youth-focused franchising platform backed by Seidler Equity Partners.
Call Sylvan Learning at (888) 338-2283 or email family@sylvanlearning.com.
Yes, you can find the online contact form here.

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