SuperJeweler

SuperJeweler is an online jewelry store that sells a wide range of items, including rings, necklaces, bracelets and earrings.

Telephone
Customer service : (877) 888-0175
Fax :(917) 779-8165
Mailing address
62 West 45th Street, 2nd Floor
New York, NY 10036
Website
superjeweler.com

What you need to know about SuperJeweler

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with SuperJeweler

Try self-service first

Use our proven resolution methods, or SuperJeweler’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does SuperJeweler respond?

Phone support
Representatives are available Monday through Friday from 7 a.m. to 7 p.m., and Saturday from 9 a.m. to 6 p.m. (all times Eastern).
Email support
SuperJeweler does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries on its website.
Live chat
SuperJeweler offers a “Live Chat” feature on its website, but it is operated by a bot.
Social media
SuperJeweler is active on social media platforms such as Facebook, Instagram and Twitter.
Help center/FAQ
SuperJeweler’s help center/FAQ provides quick answers to common questions regarding orders, shipping, returns, and account management.
Verified contacts

SuperJeweler customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Beth Wesalo
Vice President
Primary
Jason Shallenberger
Director of Sales and Service
Secondary
Scott Berkebile
Vice President of Retail Operations
Chief Executive
Abhinav Gupta
Chief Financial Officer
Chief Executive
Andrew Fox
Chief Executive

SuperJeweler customer service policies

SuperJeweler’s privacy policy explains how the company collects, uses, and protects personal information. It covers the use of data for processing orders and for marketing purposes.

SuperJeweler loyalty program

SuperJeweler does not have a loyalty program.

Frequently asked questions about SuperJeweler

Call (877) 888-0175.

Yes, SuperJeweler provides local phone numbers for some countries:

For other countries, customers can dial directly at +1-212-738-9494.
Fax (U.S.): +1-917-779-8165

Yes, SuperJeweler has an online chat service.

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