SuperJeweler is an online jewelry store that sells a wide range of items, including rings, necklaces, bracelets and earrings.
How to reach a person at SuperJeweler
Customer service: (877) 888-0175
Fax: (917) 779-8165
sales@superjeweler.com
SuperJeweler Responsiveness rating
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What you need to know about SuperJeweler
The company responds to most customer complaints in a satisfactory manner.
- SuperJeweler’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with SuperJeweler with our insider guide or through its executive contacts.
- SuperJeweler’s customer service policies are standard. Here are our frequently asked questions about SuperJeweler.
SuperJeweler customer service response times
SuperJeweler’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (877) 888-0175 | Representatives are available Monday through Friday from 7 a.m. to 7 p.m., and Saturday from 9 a.m. to 6 p.m. (all times Eastern). |
| Email support sales@superjeweler.com | SuperJeweler provides a customer service email address and also offers an online contact form for inquiries on its website. |
| Live chat | SuperJeweler offers a “Live Chat” feature on its website, but it is operated by a bot. |
| Social media | SuperJeweler is active on social media platforms such as Facebook, Instagram and Twitter. |
| Help center/FAQ | SuperJeweler’s help center/FAQ provides quick answers to common questions regarding orders, shipping, returns, and account management. |
How to resolve a problem with SuperJeweler
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.SuperJeweler mailing address
62 West 45th Street
2nd Floor
New York, NY 10036
SuperJeweler loyalty program
SuperJeweler does not have a loyalty program.
SuperJeweler social media channels
SuperJeweler executive customer service contacts
Primary Contact
Jason Shallenberger
Director of Sales and Service
62 West 45th Street
2nd Floor
New York, NY 10036
jason@superjeweler.com
Secondary Contact
Scott Berkebile
Vice President of Retail Operations
62 West 45th Street
2nd Floor
New York, NY 10036
scott@superjeweler.com
Chief Executive
Andrew Fox
62 West 45th Street
2nd Floor
New York, NY 10036
andrew@superjeweler.com
SuperJeweler customer service policies
What is SuperJeweler's privacy policy?
SuperJeweler’s privacy policy explains how the company collects, uses, and protects personal information. It covers the use of data for processing orders and for marketing purposes.
What are SuperJeweler's terms of use?
SuperJeweler’s terms of use outline the conditions for using the company’s services, including opening and closing accounts and managing personal information.
What is SuperJeweler's return and refund policy?
SuperJeweler’s return and refund policy states that items may be returned within 60 days of purchase for a full refund or exchange, provided they are in new, unused condition with all original tags.
SuperJeweler self-service links
How can I track my order?
Visit the website, log into your account, navigate to “My Orders” and click on the order number to view tracking details.
How can I update my shipping or billing information?
Visit the website, log into your account, navigate to “Account Settings” or “Profile” to update your shipping or billing details.
How can I change my preferred payment method?
Visit the website, log into your account and navigate to “Payment Methods” to add, remove or edit your preferred payment option.
How can I contact SuperJeweler customer service?
Call (877) 888-0175 or email sales@superjeweler.com.
Does SuperJeweler provide local phone numbers for customers outside the U.S.?
Yes, SuperJeweler provides local phone numbers for some countries:
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Australia: +61-2-7908-3766 or (02) 7908-3766
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United Kingdom: +44-20-3514-2737 or (020) 3514-2737
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New Zealand: +64-9-801-6363 or (09) 801-6363
For other countries, customers can dial directly at +1-212-738-9494.
Fax (U.S.): +1-917-779-8165
Does SuperJeweler have an online chat service?
Yes, SuperJeweler has an online chat service.
How to get professional help with your SuperJeweler problem
If you need help with SuperJeweler, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.