Supergoop! Customer Service Contacts

Supergoop! is a skin care brand focused on sunscreen.

How to reach a person at Supergoop!

Customer service: (877) 564-7330

Supergoop! Responsiveness rating

rating
3/5

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What you need to know about Supergoop!

Supergoop! customer service response times

Supergoop!’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
Phone number: Customers can contact Supergoop! at (877) 564-7330.
Availability: Phone support is available 24/7.
Email supportResponse time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
Email address: Customers can contact Supergoop! at hello@supergoop.com, though it’s always best to use the “contact us” section on Supergoop!’s website for the most accurate and up-to-date contact information.  
Live chatResponse time: Supergoop!’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours.
Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.  
Social mediaResponse time: Supergoop! is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Supergoop!

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Supergoop! mailing address

200 East Grayson
#110 San Antonio, TX 78215

Supergoop! loyalty program

The Supergoop! loyalty program, called The SPF Squad, allows U.S. residents to earn points for purchases and specific actions like signing up, referring friends, or engaging on social media. Points can be redeemed at checkout for discounts, with a minimum of 100 points required and at least $10 in spending beyond the redemption amount. The program features multiple tiers, offering varying benefits based on points earned. Points expire after 12 months of inactivity, and returns result in credited points. However, points cannot be used for subscription orders.

Supergoop! social media channels

X


Supergoop! executive customer service contacts

Primary Contact
Korbyn Sellers
Manager, Customer Experience
200 East Grayson
#110 San Antonio, TX 78215
korbyn@supergoop.com

LinkedIn

Secondary Contact
Kara Gordon
Senior Vide President
200 East Grayson
#110 San Antonio, TX 78215
kara.gordon@supergoop.com

LinkedIn

Chief Executive
Lisa Sequino
200 East Grayson
#110 San Antonio, TX 78215
lisa.sequino@supergoop.com

LinkedIn

Supergoop! customer service policies

How does Supergoop! protect my personal data?

Supergoop! collects personal data such as names, emails, and other identifiers for service customization and marketing. They may share this data with third parties for these purposes, and while they do not sell personal information directly, some transfers may be considered a “sale” under privacy laws. They implement security measures to protect the data from unauthorized access and comply with data privacy regulations like the California Consumer Privacy Act (CCPA), allowing users to request access, deletion, or opt-out of data sales.

What are Supergoop!'s terms and conditions?

Supergoop!’s terms and conditions cover the use of their website and services, including restrictions on product purchases for resale and limits on quantities. Users who submit content, such as reviews or social media posts, grant Supergoop! the right to use that content for marketing purposes. Membership in their Rewards Program is limited to purchases from Supergoop! retail stores or their website. Supergoop! collects and uses personal data as outlined in their Privacy Policy and ensures security by encrypting credit card information for online orders. These terms may change, and users are encouraged to review them regularly.

How do I return my Supergoop! order?

To return a Supergoop! order, visit its returns page and enter your order number and email or shipping ZIP code. You will receive a prepaid return shipping label via email. Package the unused product in its original packaging and ship it back using the provided label. Once Supergoop! receives the return, they will issue a refund to your original payment method, excluding shipping costs. Only items bought directly from supergoop.com are eligible for return, and products purchased through other retailers cannot be returned to Supergoop!.
Frequently asked questions about Supergoop!

Who is the owner of Supergoop!?

Supergoop! was founded by Holly Thaggard, who currently serves as the Chairman of the company.

Who is the CEO of Supergoop!?

In February 2024, Lisa Sequino was appointed as the Chief Executive Officer (CEO) of Supergoop!.

How do I refer-a-friend to Supergoop!?

To refer a friend to Supergoop!, visit its Refer-A-Friend page and follow the instructions provided.

How to get professional help with your Supergoop! problem

If you need help with Supergoop!, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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