Supergoop!

Supergoop! is a skin care brand focused on sunscreen.

Telephone
Customer service : (877) 564-7330
Email
Mailing address
200 East Grayson
#110 San Antonio, TX 78215
Website
supergoop.com

What you need to know about Supergoop!

How to resolve a problem with Supergoop!

Try self-service first

Use our proven resolution methods, or Supergoop!’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Supergoop! respond?

Phone support
Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Supergoop! at (877) 564-7330.Availability: Phone support is available 24/7.
Email support
Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Supergoop! at hello@supergoop.com, though it's always best to use the "contact us" section on Supergoop!'s website for the most accurate and up-to-date contact information.  
Live chat
Supergoop!'s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.  
Social media
Supergoop! is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Supergoop! customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Korbyn Sellers
Manager, Customer Experience
Secondary
Kara Gordon
Senior Vide President
Chief Executive
Lisa Sequino
Chief Executive Officer

Supergoop! customer service policies

Supergoop! collects personal data such as names, emails, and other identifiers for service customization and marketing. They may share this data with third parties for these purposes, and while they do not sell personal information directly, some transfers may be considered a "sale" under privacy laws. They implement security measures to protect the data from unauthorized access and comply with data privacy regulations like the California Consumer Privacy Act (CCPA), allowing users to request access, deletion, or opt-out of data sales.

Supergoop! loyalty program

The Supergoop! loyalty program, called The SPF Squad, allows U.S. residents to earn points for purchases and specific actions like signing up, referring friends, or engaging on social media. Points can be redeemed at checkout for discounts, with a minimum of 100 points required and at least $10 in spending beyond the redemption amount. The program features multiple tiers, offering varying benefits based on points earned. Points expire after 12 months of inactivity, and returns result in credited points. However, points cannot be used for subscription orders.

Frequently asked questions about Supergoop!

Supergoop! was founded by Holly Thaggard, who currently serves as the Chairman of the company.
In February 2024, Lisa Sequino was appointed as the Chief Executive Officer (CEO) of Supergoop!.
To refer a friend to Supergoop!, visit its Refer-A-Friend page and follow the instructions provided.

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