Super.com

Super.com is a consumer app that sells discounted hotel bookings, cashback rewards, and a paid subscription called Super+. It was founded in 2016 as SnapTravel, later renamed Snapcommerce as the parent company expanded beyond travel, and then rebranded to Super.com in October 2022 (at which point SnapTravel became Super Travel). Co-founders Hussein Fazal and Henry Shi lead the company, which raised an $85 million Series C in April 2023. Super.com is headquartered in San Francisco.

Mailing address
18 Bartol St
San Francisco, CA 94133-4501
Website
super.com

What you need to know about Super.com

Super.com generally responds to customer service in a satisfactory manner.

How to resolve a problem with Super.com

Try self-service first

Use our proven resolution methods, or Super.com’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Super.com respond?

Phone support
Super.com does not have phone support.
Email support
Super.com does not have email support.
Live chat support
Super.com does not have live chat support, but you can find its online contact form here.
Social media
Super.com is available on platforms such as Facebook and Linkedin.

You can access Super.com's social media platforms here.
Help center/FAQ
You can access Super.com's FAQ here.
Verified contacts

Super.com customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Henry Shi
Co-Founder and COO
Secondary
Meredith Callahan
VP, Supply and Operations
Chief Executive
Hussein Fazal
CEO

Super.com customer service policies

Super.com collects personal data that you provide (such as name, contact info, payment and travel details) as well as technical data (like cookies, IP address, device info, geolocation, and voice recordings) and transaction data when you link payment cards. It uses this data to operate and improve its services, fulfill contractual and legal obligations, deliver personalized offers and communications, and analyze usage. Super.com shares personal information with essential third parties—such as hotels, payment processors, analytics providers, fraud detection services, partners in its financial products, and marketers—with safeguards in place; it does not sell personal data. It respects regional privacy rights (e.g. GDPR in the EU, CCPA in California) and allows users to access, correct, delete, or withdraw consent for their data, typically via account settings or by contacting privacy@super.com. When you opt out of marketing SMS or emails, transactional communications may still occur to support service functionality.

Super.com loyalty program

Super.com has loyalty-style programs including a referral program, a Business/VIP traveler credits program, and the paid Super+ membership that offers cashback and rewards.

Frequently asked questions about Super.com

Super.com does not have phone or email support.
Yes, you can find Super.com's online contact form here.

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