Super.com is a consumer app that sells discounted hotel bookings, cashback rewards, and a paid subscription called Super+. It was founded in 2016 as SnapTravel, later renamed Snapcommerce as the parent company expanded beyond travel, and then rebranded to Super.com in October 2022 (at which point SnapTravel became Super Travel). Co-founders Hussein Fazal and Henry Shi lead the company, which raised an $85 million Series C in April 2023. Super.com is headquartered in San Francisco.
How to reach a person at Super.com
Super.com Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Super.com
What you need to know about Super.com
Super.com generally responds to customer service in a satisfactory manner.
- Super.com’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Super.com with our insider guide or through our executive contacts.
- Super.com’s customer service policies are standard. Here are our frequently asked questions about Super.com.
Super.com customer service response times
| Phone support | Super.com does not have phone support. |
| Email support | Super.com does not have email support. |
| Live chat support | Super.com does not have live chat support, but you can find its online contact form here. |
| Social media | Super.com is available on platforms such as Facebook and Linkedin. You can access Super.com’s social media platforms here. |
| Help center/FAQ | You can access Super.com’s FAQ here. |
How to resolve a problem with Super.com
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Super.com mailing address
18 Bartol St
San Francisco, CA 94133-4501
Super.com loyalty program
Super.com has loyalty-style programs including a referral program, a Business/VIP traveler credits program, and the paid Super+ membership that offers cashback and rewards.
Super.com social media channels
Super.com executive customer service contacts
Super.com does not offer phone or email customer service for general inquiries. Its only standard support channel is an online contact form at super.com/home/help. If that form fails to resolve your issue, escalate using the executive contacts below.
Primary Contact
Henry Shi
Co-Founder
18 Bartol St
San Francisco, CA 94133-4501
shi.henry@super.com
Secondary Contact
Meredith Callahan
VP, Supply and Operations
18 Bartol St
San Francisco, CA 94133-4501
meredith.callahan@super.com
Chief Executive
Hussein Fazal
Co-Founder and CEO
18 Bartol St
San Francisco
San Francisco, CA 94133-4501
hussein@super.com
Can I contact Super.com customer service?
Super.com does not have phone or email support.
Does Super.com have an online contact form?
Yes, you can find Super.com’s online contact form here.
How to get professional help with your Super.com problem
If you need help with Super.com, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.