Sunrise Senior Living provides housing and care for older adults. It offers services such as independent living, assisted living, memory care, and skilled nursing.
Sunrise Senior Living Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Sunrise Senior Living
What you need to know about Sunrise Senior Living
- Sunrise Senior Living’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Sunrise Senior Living with our insider guide or through our executive contacts.
- Sunrise Senior Living’s customer service policies are standard. Here are our frequently asked questions about Sunrise Senior Living.
Sunrise Senior Living customer service response times
Sunrise Senior Living’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 45 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Call (844) 601-4058 or (888) 434-4648; current residents call (703) 854-0050. |
| Email support | Response time: Email inquiries typically take 1 to 7 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Sunrise Senior Living by filing in the form on its website. |
| Live chat | Sunrise Senior Living does not live chat support. |
| Social media | Sunrise Senior Living is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. Here’s how to contact Sunrise Senior Living via social media. |
How to resolve a problem with Sunrise Senior Living
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Sunrise Senior Living mailing address
7902 Westpark Drive
McLean, VA 22102
Sunrise Senior Living executive customer service contacts
Primary Contact
Denise Falco
Senior Vice President of Operations
7902 Westpark Drive
McLean, VA 22102
denise.falco@sunriseseniorliving.com
Secondary Contact
Pascal Duchauffour
Chief Operating Officer
7902 Westpark Drive
McLean, VA 22102
pascal.duchauffour@sunriseseniorliving.com
Chief Executive
Jack R. Callison, Jr.
7902 Westpark Drive
McLean, VA 22102
jack.callison@sunriseseniorliving.com
Does Sunrise Senior Living offer help with funding?
Sunrise Senior Living helps residents explore funding options for assisted living, including long-term care insurance, veterans’ benefits, short-term bridge loans, and financial planning through Elderlife Financial Services. Learn more at Sunrise Senior Living – finance and planning.
How to get professional help with your Sunrise Senior Living problem
If you need help with Sunrise Senior Living, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.