Sunrise Senior Living

Sunrise Senior Living provides housing and care for older adults. It offers services such as independent living, assisted living, memory care, and skilled nursing.

Telephone
Customer service : (844) 601-4058
Fax :(703) 273-7500
Mailing address
7902 Westpark Drive
McLean, VA 22102
Website
sunriseseniorliving.com

What you need to know about Sunrise Senior Living

How to resolve a problem with Sunrise Senior Living

Try self-service first

Use our proven resolution methods, or Sunrise Senior Living’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Sunrise Senior Living respond?

Phone support
Phone inquiries typically take 1 to 45 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.  Call (844) 601-4058 or (888) 434-4648; current residents call (703) 854-0050.
Email support
Email inquiries typically take 1 to 7 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Sunrise Senior Living by filing in the form on its website.  
Live chat
Sunrise Senior Living does not live chat support.  
Social media
Sunrise Senior Living is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

Here's how to contact Sunrise Senior Living via social media.
Verified contacts

Sunrise Senior Living customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Denise Falco
Senior Vice President of Operations
Secondary
Pascal Duchauffour
Chief Operating Officer
Chief Executive
Jack R. Callison, Jr.
Chief Executive Officer

Sunrise Senior Living customer service policies

Sunrise Senior Living's privacy policy covers the information that the company collects (including automated collection), how it uses and shares that information, and users' rights over the information.

Sunrise Senior Living loyalty program

Sunrise Senior Living does not have a loyalty program.

Frequently asked questions about Sunrise Senior Living

Sunrise Senior Living helps residents explore funding options for assisted living, including long-term care insurance, veterans' benefits, short-term bridge loans, and financial planning through Elderlife Financial Services. Learn more at Sunrise Senior Living – finance and planning.

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