Stuart Weitzman

Stuart Weitzman designs and produces a range of women's footwear.

Telephone
Customer service : (877) 793-4896
Email
Mailing address
10 Hudson Yards, Floor 18
New York, NY 10001
Website
stuartweitzman.com

What you need to know about Stuart Weitzman

Stuart Weitzman’s customer service response times may vary depending on the volume of inquiries and the nature of the request.

How to resolve a problem with Stuart Weitzman

Try self-service first

Use our proven resolution methods, or Stuart Weitzman’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Stuart Weitzman respond?

Phone support
Stuart Weitzman customer service phone response times vary depending on the volume of inquiries. The team is available Monday to Friday from 9 a.m. to 8 p.m., and on weekends from 10 a.m. to 6 p.m. (all times Eastern).

Call customer service at (877) 793-4896.
Email support
Stuart Weitzman's customer service email response times vary depending on the volume of requests.

Email Stuart Weitzman at service@stuartweitzman.com.
Live chat
Stuart Weitzman offers live chat support during business hours: Monday to Friday from 9 a.m. to 8 p.m., and Saturday and Sunday from 10 a.m. to 6 p.m. (all times Eastern). Response times may vary depending on the volume of inquiries.
Social media
Stuart Weitzman maintains an active presence on various social media platforms, including Facebook, Instagram and X.

Here's how to reach Stuart Weitzman via social media.
Help center/FAQ
Stuart Weitzman offers a help center and FAQ section to assist customers with common inquiries. Response times for support requests submitted through these resources may vary depending on the nature of the request.
Verified contacts

Stuart Weitzman customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Richard Sarabia
Director of Operations
Secondary
Scott Roe
Chief Operating Officer
Chief Executive
Joanne Crevoiserat
Chief Executive

Stuart Weitzman customer service policies

Stuart Weitzman’s return policy allows returns within 14 days of receipt for a refund or store credit, provided the item is unworn, unused, and includes all original tags, parts, and accessories. Sale items, SW Outlet merchandise, and customized orders are final sale and not eligible for returns.

Stuart Weitzman loyalty program

Stuart Weitzman does not offer a loyalty program.

Frequently asked questions about Stuart Weitzman

Tapestry, Inc., is the parent company of Stuart Weitzman.
Call (877) 793-4896 or email service@stuartweitzman.com.
You can buy Stuart Weitzman products online on the website or at select department stores.

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