Stop & Shop Customer Service Contacts

Stop & Shop is a supermarket chain owned by Ahold Delhaize USA.

How to reach a person at Stop & Shop

Stop & Shop Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Stop & Shop

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Stop & Shop

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Stop & Shop mailing address

1385 Hancock Street
Quincy, MA 02169

Stop & Shop social media channels


Stop & Shop executive customer service contacts

Primary Contact
Tricia Johnson
Director of Customer Experience Front End Operations
VP Omnichannel Operations Support
1385 Hancock Street
Quincy, MA 02169

Secondary Contact
Gordon Reid
1385 Hancock Street
Quincy, MA 02169

Frequently asked questions about Stop & Shop

How can I contact Stop & Shop customer service?

What are the Stop & Shop customer service hours of availability?

Monday to Friday, 8 a.m. to 7 p.m.; Saturday and Sunday, 8 a.m. to 4:30 p.m. Eastern time.

May I return my products for a refund?

Return eligibility: Most new, unused items in undamaged condition can be returned within 30 days of delivery for a full refund.

In-store purchases: Stop & Shop accepts returns within 30 days from the sale date. If you have a receipt, refunds will be issued to the original payment method. For those without a receipt, a store credit will be provided.

Home delivery and store pickup: For online purchases, refunds can be processed within seven days of pickup or delivery by contacting Stop & Shop’s customer care center at (800) 767-7772.

How to get professional help with your Stop & Shop problem

If you need help with Stop & Shop, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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