Stop & Shop Customer Service Contact Support Via Phone Email Exec Contacts

About Stop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop offers a wide assortment with a focus on fresh, healthy options at a great value. Stop & Shop’s GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries every time they shop. Stop & Shop customers can choose how and where they want to shop – whether it’s in-store or online for delivery or same-day pickup. The company is committed to making an impact in its communities by fighting hunger, supporting our troops, and investing in pediatric cancer research to help find a cure.

The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and operates more than 400 stores, nearly 250 pharmacies, and over 100 fuel stations throughout Massachusetts, Connecticut, Rhode Island, New York, and New Jersey. To learn more about Stop & Shop, visit www.stopandshop.com.

1385 Hancock Street
Quincy, MA 02169
https://stopandshop.com

Responsiveness rating

3/5

Stop & Shop often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Stop & Shop

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Stop & Shop

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

1385 Hancock Street
Quincy, MA 02169
https://stopandshop.com

Phone Contacts

Main: (800) 767-7772
Customer Service: (717) 249-4000
Toll Free: (800) 767-7772

Peapod Customer Care: (800) 573-2763
Mon-Fri: 8am-11pm | Sat-Sun: 8am-4:30pm ET

Phone Contacts
Main Customer Service: (800) 767-7772
Toll Free: (800) 767-7772

Stop & Shop Pickup and Delivery Customer Care: (800) 573-2763
Sunday-Saturday: 7am-7pm

Email Contacts

[email protected]

Contact form

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Jacqueline Buckley
Senior Vice President, Operations
VP Omnichannel Operations Support
1385 Hancock Street
Quincy, MA 02169
[email protected]

Secondary Contact
Gordon Reid
1385 Hancock Street
Quincy, MA 02169
[email protected]