Stop & Shop Customer Service Contacts

Stop & Shop is a supermarket chain owned by Ahold Delhaize USA.

How to reach a person at Stop & Shop

Stop & Shop Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Stop & Shop

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Stop & Shop

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Stop & Shop mailing address

1385 Hancock Street
Quincy, MA 02169

Stop & Shop social media channels


Stop & Shop executive customer service contacts

Primary Contact
Tricia Johnson
Director of Customer Experience Front End Operations
VP Omnichannel Operations Support
1385 Hancock Street
Quincy, MA 02169
[email protected]

Secondary Contact
Gordon Reid
1385 Hancock Street
Quincy, MA 02169
[email protected]

Frequently asked questions about Stop & Shop

How can I contact Stop & Shop customer service?

What are the Stop & Shop customer service hours of availability?

Monday to Friday, 8 a.m. to 7 p.m.; Saturday and Sunday, 8 a.m. to 4:30 p.m. Eastern time.

May I return my products for a refund?

Return eligibility: Most new, unused items in undamaged condition can be returned within 30 days of delivery for a full refund.

In-store purchases: Stop & Shop accepts returns within 30 days from the sale date. If you have a receipt, refunds will be issued to the original payment method. For those without a receipt, a store credit will be provided.

Home delivery and store pickup: For online purchases, refunds can be processed within seven days of pickup or delivery by contacting Stop & Shop’s customer care center at (800) 767-7772.

How to get professional help with your Stop & Shop problem

If you need help with Stop & Shop, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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