Stop & Shop is a supermarket chain owned by Ahold Delhaize USA.
How to reach a person at Stop & Shop
Main: (800) 767-7772
Stop & Shop Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Stop & Shop
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Stop & Shop
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Stop & Shop mailing address
1385 Hancock Street
Quincy, MA 02169
Stop & Shop executive customer service contacts
Primary Contact
Tricia Johnson
Director of Customer Experience Front End Operations
VP Omnichannel Operations Support
1385 Hancock Street
Quincy, MA 02169
patricia.johnson@stopandshop.com
Secondary Contact
Gordon Reid
1385 Hancock Street
Quincy, MA 02169
Gordon.Reid@stopandshop.com
How can I contact Stop & Shop customer service?
Call (800) 767-7772 or email external.communications@stopandshop.com.
What are the Stop & Shop customer service hours of availability?
Monday to Friday, 8 a.m. to 7 p.m.; Saturday and Sunday, 8 a.m. to 4:30 p.m. Eastern time.
May I return my products for a refund?
Return eligibility: Most new, unused items in undamaged condition can be returned within 30 days of delivery for a full refund.
In-store purchases: Stop & Shop accepts returns within 30 days from the sale date. If you have a receipt, refunds will be issued to the original payment method. For those without a receipt, a store credit will be provided.
Home delivery and store pickup: For online purchases, refunds can be processed within seven days of pickup or delivery by contacting Stop & Shop’s customer care center at (800) 767-7772.
What is the Stop & Shop return policy?
Stop & Shop offers a flexible return policy for most products. If you are not satisfied with a purchase, you can return items within 30 days with a receipt for a full refund or exchange. Certain items like perishables may have specific return guidelines. Always check with customer service at (800) 767-7772 for details on your return.
How can I apply for Stop & Shop coupons?
Stop & Shop offers digital coupons through its website and mobile app. You can browse available coupons, select the ones you want, and redeem the coupons during checkout at Stop & Shop stores or online.
How to get professional help with your Stop & Shop problem
If you need help with Stop & Shop, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
