StewMac
StewMac supplies tools and parts for guitar and bass building, repair, and customization.
What you need to know about StewMac
The company responds to most customer complaints in a satisfactory manner.
- StewMac’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with StewMac with our insider guide or through its executive contacts.
- StewMac's customer service policies are standard. Here are our frequently asked questions about StewMac.
How to resolve a problem with StewMac
Try self-service first
Use our proven resolution methods, or StewMac’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does StewMac respond?
Phone support
StewMac’s customer service is generally helpful, but response times via phone support can vary based on the time of day, the volume of inquiries, and whether it’s during peak periods. The customer service team is available during regular business hours, typically from 9 a.m. to 5 p.m. Eastern time on weekdays.
Call customer service at (800) 848-2273.
Call customer service at (800) 848-2273.
Email support
StewMac's customer service email support typically responds within 1 to 3 business days, though response times can vary depending on the volume of inquiries and the time of year. During peak periods, such as holidays or sales events, you may experience longer wait times.
Email StewMac at service@stewmac.com.
Email StewMac at service@stewmac.com.
Live chat
StewMac’s customer service live chat support offers one of the quickest ways to get assistance, typically providing real-time responses within minutes. While staff usually respond quickly, peak hours or busy periods, such as sales events or holidays, can still affect response times. Live chat is available during regular business hours, Monday through Friday, from 9 a.m. to 5 p.m. Eastern time.
Social media
StewMac’s customer service social media support is active on platforms such as Facebook, Instagram, and YouTube, where the company engages with the community of guitar builders, musicians, and luthiers. These social media channels help customers to stay updated on new products, tutorials, and promotions, as well as connect with other users for tips and advice. StewMac frequently shares helpful content, such as product demonstrations and repair techniques, which can be valuable for both beginners and experienced instrument makers.
Here's how to reach StewMac via social media.
Here's how to reach StewMac via social media.
Help center/FAQ
StewMac’s customer service help center and FAQ section offer a valuable resource for customers seeking answers to common questions or troubleshooting issues. The section covers a wide range of topics, from product information and order status to shipping policies and returns. The FAQ help customers quickly find solutions to frequently asked questions without needing to contact customer service.
Verified contacts
StewMac customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
StewMac self-service links
Visit the website and click on the "Sign Up" or "Create Account" button. You'll need to provide a valid email address, create a password, and enter your shipping information.
StewMac customer service policies
StewMac's privacy policy outlines how the company collects, uses, and protects customer information when interacting with the website and services. The policy details the types of personal data collected, such as contact information, payment details, and browsing behaviors, and explains how this information is used to process orders.
StewMac loyalty program
StewMac does not offer a loyalty program.
Frequently asked questions about StewMac
Call (800) 848-2273 or email service@stewmac.com.
Yes, StewMac has an online chat service.
Once your order has shipped, you will receive a tracking number via email. Log in to your account on the website to track your order online.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published December 11, 2024. Updated July 16, 2025.