StewMac supplies tools and parts for guitar and bass building, repair, and customization.
StewMac Responsiveness rating
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What you need to know about StewMac
The company responds to most customer complaints in a satisfactory manner.
- StewMac’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with StewMac with our insider guide or through its executive contacts.
- StewMac’s customer service policies are standard. Here are our frequently asked questions about StewMac.
StewMac customer service response times
StewMac’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | StewMac’s customer service is generally helpful, but response times via phone support can vary based on the time of day, the volume of inquiries, and whether it’s during peak periods. The customer service team is available during regular business hours, typically from 9 a.m. to 5 p.m. Eastern time on weekdays. Call customer service at (800) 848-2273. |
| Email support | StewMac’s customer service email support typically responds within 1 to 3 business days, though response times can vary depending on the volume of inquiries and the time of year. During peak periods, such as holidays or sales events, you may experience longer wait times. Email StewMac at service@stewmac.com. |
| Live chat | StewMac’s customer service live chat support offers one of the quickest ways to get assistance, typically providing real-time responses within minutes. While staff usually respond quickly, peak hours or busy periods, such as sales events or holidays, can still affect response times. Live chat is available during regular business hours, Monday through Friday, from 9 a.m. to 5 p.m. Eastern time. |
| Social media | StewMac’s customer service social media support is active on platforms such as Facebook, Instagram, and YouTube, where the company engages with the community of guitar builders, musicians, and luthiers. These social media channels help customers to stay updated on new products, tutorials, and promotions, as well as connect with other users for tips and advice. StewMac frequently shares helpful content, such as product demonstrations and repair techniques, which can be valuable for both beginners and experienced instrument makers. Here’s how to reach StewMac via social media. |
| Help center/FAQ | StewMac’s customer service help center and FAQ section offer a valuable resource for customers seeking answers to common questions or troubleshooting issues. The section covers a wide range of topics, from product information and order status to shipping policies and returns. The FAQ help customers quickly find solutions to frequently asked questions without needing to contact customer service. |
How to resolve a problem with StewMac
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.StewMac mailing address
13070 Hamilton Crossing Boulevard
Noblesville, IN 46060
StewMac loyalty program
StewMac does not offer a loyalty program.
StewMac social media channels
StewMac executive customer service contacts
Primary Contact
Luisa Willsher
VP of Wholesale Global Sales
13070 Hamilton Crossing Boulevard
Noblesville, IN 46060
lwillsher@stewmac.com
Secondary Contact
Brock Poling
Vice President of Marketing
13070 Hamilton Crossing Boulevard
Noblesville, IN 46060
bpoling@stewmac.com
Chief Executive
Jeff Willard
13070 Hamilton Crossing Boulevard
Noblesville, IN 46060
jwillard@stewmac.com
StewMac customer service policies
What is StewMac's privacy policy?
StewMac’s privacy policy outlines how the company collects, uses, and protects customer information when interacting with the website and services. The policy details the types of personal data collected, such as contact information, payment details, and browsing behaviors, and explains how this information is used to process orders.
What is StewMac's accessibility statement?
StewMac’s accessibility statement outlines the measures the company is undertaking to provide an accessible online experience for all users, including those with disabilities.
What are StewMac's terms of use?
StewMac’s terms of use outline the rules and guidelines that govern the use of the website and services. These terms cover a range of important aspects, including the user’s responsibilities, the rights of StewMac, and the legal obligations of both parties when using the site.
StewMac self-service links
How do I create an account on StewMac’s website?
Visit the website and click on the “Sign Up” or “Create Account” button. You’ll need to provide a valid email address, create a password, and enter your shipping information.
How can I track my order?
Once your order has been shipped, StewMac will send you an email with a tracking number and link to track your package. Also visit the “Order History” section on your StewMac account to track your order.
How do I use StewMac’s tools for instrument repairs?
StewMac provides tutorials, instructional guides, and videos on the website to help you learn how to use the tools for various instrument repairs and customizations.
How can I contact StewMac customer service?
Call (800) 848-2273 or email service@stewmac.com.
Does StewMac have an online chat service?
Yes, StewMac has an online chat service.
How do I track my StewMac order?
Once your order has shipped, you will receive a tracking number via email. Log in to your account on the website to track your order online.
How to get professional help with your StewMac problem
If you need help with StewMac, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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