Star Alliance is a global airline alliance that provides coordinated services and benefits across its member airlines.
Star Alliance Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Star Alliance
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Star Alliance
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Star Alliance mailing address
Frankfurt Airport Center Main Lobby
60546 Frankfurt, Germany
Star Alliance executive customer service contacts
Primary Contact
Ambar Franco
Vice President, Customer Experience
Frankfurt Airport Center Main Lobby
60546 Frankfurt, Germany
Ambar.Franco@staralliance.com
Secondary Contact
Luc Lachoix
Vice President
Frankfurt Airport Center Main Lobby
60546 Frankfurt, Germany
Luc.Lachoix@staralliance.com
Chief Executive
Theo Panagiotoulias
Frankfurt Airport Center Main Lobby
60546 Frankfurt, Germany
Theo.Panagiotoulias@staralliance.com
How can I contact Star Alliance customer service?
Call +49-69-2730-0328.
Does Star Alliance have an online contact form?
Yes, you can find the online contact form here.
How do I file a complaint about a Star Alliance flight or service?
Complaints should be directed to the airline that operated your flight, as Star Alliance itself does not manage individual flight or service issues directly.
Where can I find information about Star Alliance's frequent flyer program?
Visit the Star Alliance website for details on the frequent flyer program, or check with the frequent flyer program of which you are a member.
How can I check the status of my Star Alliance flight?
Check the status of your flight through the airline operating it, or use the Star Alliance website for links to flight status information.
How to get professional help with your Star Alliance problem
If you need help with Star Alliance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
