Star Alliance is a global airline alliance that provides coordinated services and benefits across its member airlines.
Star Alliance Responsiveness rating
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What you need to know about Star Alliance
Star Alliance responds to most customer complaints in a satisfactory manner.
- Star Alliance’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Star Alliance with our insider guide or through our executive contacts.
- Star Alliance’s customer service policies are standard. Here are our frequently asked questions about Star Alliance.
Star Alliance customer service response times
Star Alliance’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Star Alliance provides a main contact number at +49-69-2730-0328. Response times are unknown. |
| Email support | Star Alliance does not provide email support. |
| Online contact form | Star Alliance offers an online contact form on its website. Response times can vary depending on the nature of the inquiry. |
| Live chat support | Star Alliance does not provide live chat support. |
| Social media | Star Alliance maintains active profiles on social media platforms like Facebook, X (formerly Twitter), and LinkedIn. Response times can vary based on the platform and inquiry volume. |
How to resolve a problem with Star Alliance
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Star Alliance mailing address
Frankfurt Airport Center Main Lobby
60546 Frankfurt, Germany
Star Alliance loyalty program
Star Alliance does not have a loyalty program.
Star Alliance social media channels
Star Alliance executive customer service contacts
Primary Contact
Ambar Franco
Vice President, Customer Experience
Frankfurt Airport Center Main Lobby
60546 Frankfurt, Germany
Ambar.Franco@staralliance.com
Secondary Contact
Luc Lachoix
Vice President
Frankfurt Airport Center Main Lobby
60546 Frankfurt, Germany
Luc.Lachoix@staralliance.com
Chief Executive
Theo Panagiotoulias
Frankfurt Airport Center Main Lobby
60546 Frankfurt, Germany
Theo.Panagiotoulias@staralliance.com
Star Alliance customer service policies
What is Star Alliance's privacy policy?
Star Alliance’s privacy policy outlines how personal data is collected and used when users interact with the website or app. Personal information is collected only when voluntarily provided by users, such as during newsletter subscriptions or participation in programs like Star Alliance Biometrics. This data is used for the specified purposes and is not shared with third parties unless required by law. Star Alliance also collects non-personal data, such as language preferences and general location, to improve user experience. Users have rights under the General Data Protection Regulation (GDPR) to access, correct, or delete their personal data. The policy highlights Star Alliance’s commitment to safeguarding user information and outlines procedures for data collection, usage, and user rights.
Star Alliance self-service links
Here's how to find the regional sites.
To access Star Alliance’s regional sites, visit the regional sites page on their official website. This page provides links to the regional websites for Australia, Switzerland, and the United Kingdom. Each regional site offers information tailored to the specific needs and interests of travelers in those regions.
Here's a link to the world fares.
Star Alliance offers the Round the World Fare, enabling travelers to circumnavigate the globe on a single ticket. This fare allows visits to up to 15 cities across the Star Alliance network, which includes 28 member airlines serving over 1,300 destinations in 192 countries.
How can I contact Star Alliance customer service?
Call +49-69-2730-0328.
Does Star Alliance have an online contact form?
Yes, you can find the online contact form here.
How do I file a complaint about a Star Alliance flight or service?
Complaints should be directed to the airline that operated your flight, as Star Alliance itself does not manage individual flight or service issues directly.
Where can I find information about Star Alliance's frequent flyer program?
Visit the Star Alliance website for details on the frequent flyer program, or check with the frequent flyer program of which you are a member.
How can I check the status of my Star Alliance flight?
Check the status of your flight through the airline operating it, or use the Star Alliance website for links to flight status information.
How to get professional help with your Star Alliance problem
If you need help with Star Alliance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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