Star Alliance

Star Alliance is a global airline alliance that provides coordinated services and benefits across its member airlines.

Telephone
Main : +49-69-2730-0328
Mailing address
Frankfurt Airport Center Main Lobby
60546 Frankfurt, Germany
Website
staralliance.com

What you need to know about Star Alliance

Star Alliance responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Star Alliance

Try self-service first

Use our proven resolution methods, or Star Alliance’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Star Alliance respond?

Phone support
Star Alliance provides a main contact number at +49-69-2730-0328. Response times are unknown.
Email support
Star Alliance does not provide email support.
Online contact form
Star Alliance offers an online contact form on its website. Response times can vary depending on the nature of the inquiry.
Live chat support
Star Alliance does not provide live chat support.
Social media
Star Alliance maintains active profiles on social media platforms like Facebook, X (formerly Twitter), and LinkedIn. Response times can vary based on the platform and inquiry volume.
Verified contacts

Star Alliance customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ambar Franco
Vice President, Customer Experience
Secondary
Luc Lachoix
Vice President
Chief Executive
Theo Panagiotoulias

Star Alliance customer service policies

Star Alliance's privacy policy outlines how personal data is collected and used when users interact with the website or app. Personal information is collected only when voluntarily provided by users, such as during newsletter subscriptions or participation in programs like Star Alliance Biometrics. This data is used for the specified purposes and is not shared with third parties unless required by law. Star Alliance also collects non-personal data, such as language preferences and general location, to improve user experience. Users have rights under the General Data Protection Regulation (GDPR) to access, correct, or delete their personal data. The policy highlights Star Alliance's commitment to safeguarding user information and outlines procedures for data collection, usage, and user rights.

Star Alliance loyalty program

Star Alliance does not have a loyalty program.

Frequently asked questions about Star Alliance

Call +49-69-2730-0328.
Yes, you can find the online contact form here.
Complaints should be directed to the airline that operated your flight, as Star Alliance itself does not manage individual flight or service issues directly.
Visit the Star Alliance website for details on the frequent flyer program, or check with the frequent flyer program of which you are a member.
Check the status of your flight through the airline operating it, or use the Star Alliance website for links to flight status information.

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