Staples

Staples sells office supplies, furniture, electronics, and business services online and in stores.

Telephone
Main : (508) 253-5000
Email
Mailing address
500 Staples Dr
Framingham, MA 01702
Website
staples.com

What you need to know about Staples

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Staples

Try self-service first

Use our proven resolution methods, or Staples’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Staples respond?

Phone support
Typically the fastest option, with wait times ranging from a few minutes to over an hour during peak periods. Available Monday to Friday 8 a.m. to 8 p.m. Eastern time.
Email supportsupport@orders.staples.com
Responses usually take 24–48 hours, but complex issues may take longer.
Online contact form
No online contact form is available.
Live chat support
The live chat option can be found on the website and is available Monday to Friday 8 a.m. to 8 p.m. Eastern time., with wait times varying from instant to several minutes.
Social media
Social media response times vary widely; simple inquiries may be answered within a few hours, while more complex issues may take longer or require redirection to another support channel.
Verified contacts

Staples customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kevin Dunne
VP Customer Service
Secondary
Michael Brennan
Vice President, Customer Experience
Chief Executive
Rachel Huckle
Chief Executive

Staples customer service policies

Staples collects and uses personal information for transactions, marketing, and service improvements, sharing data with service providers and partners as needed. Privacy preferences and data control options are available to customers.

Staples loyalty program

Yes, Staples offers the free Easy Rewards loyalty program, allowing members to earn points on qualifying purchases, access exclusive savings events, and receive personalized offers.

Frequently asked questions about Staples

Staples USA is a retail company that provides office supplies, technology products, furniture, and business services for both consumers and businesses. It operates online and through a network of retail stores across the United States.
The headquarters of Staples in the United States is located at 500 Staples Drive, Framingham, MA 01702.
Yes, you can place an order by phone from Staples by calling its customer service at (800) 333-3330.
Staples primarily operates in North America, but it does have some international operations and partnerships, particularly in Canada. However, its international presence is more limited compared to its U.S. operations.
Staples is primarily based in the United States, with significant operations in Canada.
Yes, Staples accepts mobile payments. You can use payment methods such as Apple Pay, Google Pay, and Samsung Pay at its retail locations.

Reader comments about Staples

5
1 comment
Patricia SabiniJuly 17, 2025

Earnest at the 769 Broadway store served me and he was so smart and helpful in getting a particular text I needed printed. I was very grateful to be served by him.

Comments are closed for this company.

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