Staples sells office supplies, furniture, electronics, and business services online and in stores.
Staples Responsiveness rating
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What you need to know about Staples
The company responds to most customer complaints in a satisfactory manner.
- Staples’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Staples with our insider guide or through our executive contacts.
- Staples’ customer service policies are standard. Here are our frequently asked questions about Staples.
Staples customer service response times
Staples’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Typically the fastest option, with wait times ranging from a few minutes to over an hour during peak periods. Available Monday to Friday 8 a.m. to 8 p.m. Eastern time. Call (508) 253-5000. |
| Email support | Responses usually take 24–48 hours, but complex issues may take longer. Email support@orders.staples.com. |
| Online contact form | No online contact form is available. |
| Live chat support | The live chat option can be found on the website and is available Monday to Friday 8 a.m. to 8 p.m. Eastern time., with wait times varying from instant to several minutes. |
| Social media | Social media response times vary widely; simple inquiries may be answered within a few hours, while more complex issues may take longer or require redirection to another support channel. |
How to resolve a problem with Staples
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Staples mailing address
500 Staples Dr
Framingham, MA 01702
Staples loyalty program
Yes, Staples offers the free Easy Rewards loyalty program, allowing members to earn points on qualifying purchases, access exclusive savings events, and receive personalized offers.
Staples social media channels
Staples executive customer service contacts
Primary Contact
Melissa Lestock
Director of Customer Intelligence
500 Staples Dr
Framingham, MA 01702
melissa.lestock@staples.com
Secondary Contact
Michael Brennan
Vice President, Customer Experience
500 Staples Dr
Framingham, MA 01702
michael.brennan@staples.com
Chief Executive
John Lederer
Chief Executive Officer
500 Staples Dr
Framingham, MA 01702
john.lederer@staples.com
Staples customer service policies
What is Staples' privacy policy?
Staples collects and uses personal information for transactions, marketing, and service improvements, sharing data with service providers and partners as needed. Privacy preferences and data control options are available to customers.
What is Staples' terms and conditions?
Staples’ terms and conditions govern website and service use, outlining user responsibilities, liability limitations, and disclaimers. Compliance with applicable laws is required, warranties are disclaimed, and Massachusetts law governs the agreement.
Staples self-service links
Here's how to return a product to Staples.
To return a product to Staples, take it to a local store or initiate a return online within the applicable return period.
Here's how to ship a product to and from Staples.
To ship a product to Staples, visit a local store offering UPS® shipping services; to return a product, bring it to a Staples store or initiate a return online within the applicable return period.
What is Staples USA?
Staples USA is a retail company that provides office supplies, technology products, furniture, and business services for both consumers and businesses. It operates online and through a network of retail stores across the United States.
What is the address of Staples headquarters in the US?
The headquarters of Staples in the United States is located at
500 Staples Drive, Framingham, MA 01702.
Can I order by phone from Staples?
Yes, you can place an order by phone from Staples by calling its customer service at (800) 333-3330.
Does Staples operate internationally?
Staples primarily operates in North America, but it does have some international operations and partnerships, particularly in Canada. However, its international presence is more limited compared to its U.S. operations.
Which country is Staples in?
Staples is primarily based in the United States, with significant operations in Canada.
Can I pay with my phone at Staples?
Yes, Staples accepts mobile payments. You can use payment methods such as Apple Pay, Google Pay, and Samsung Pay at its retail locations.
How to get professional help with your Staples problem
If you need help with Staples, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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