T-Mobile

T-Mobile is one of the largest providers of wireless voice and data communications services in the United States.

Telephone
Customer service : (800) 937-8997
Mailing address
PO Box 37380
Albuquerque, NM 87176-7380
Website
t-mobile.com

What you need to know about T-Mobile

We receive complaints about T-Mobile. For example, the company initially offered an upgrade to this customer, but later informed him he wasn't eligible. This customer was overbilled after canceling her phone. Also, the company failed to honor promotions.

How to resolve a problem with T-Mobile

Try self-service first

Use our proven resolution methods, or T-Mobile’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does T-Mobile respond?

Phone support
Customer Care Representatives are available daily from 4 a.m. to 9 p.m. Pacific time. Call (800) 937-8997 from any phone, or dial 611 directly from your T-Mobile device to reach customer care without using your minutes.
Email support
T-Mobile does not have email support.
Live chat support
Live agent chat is available from 4 a.m. until 12 a.m. Pacific time. T‑Mobile has consolidated chat into the T‑Life app. Responses typically occur within a few minutes.
Social media
T-Mobile is active on Facebook and X (Twitter). Straightforward questions are typically answered within a few hours; complex issues may take longer.

Access T-Mobile's social media here.
Help center/FAQ
T-Mobile's support page covers billing, technical support, account management, plans, and devices — T-Mobile support.
Verified contacts

T-Mobile customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jon Freier
Chief Operating Officer
Chief Executive
Srini Gopalan
President and Chief Executive Officer

T-Mobile customer service policies

T-Mobile collects personal data primarily to improve your experience using their services, and also uses it to personalise the ads and offers you receive. This includes data shared with professional service providers, disclosed in response to legal processes, or used to investigate possible illegal activities and protect against fraud and security incidents. T-Mobile does not sell your data without your permission, and customers can access, delete, and correct their personal information, as well as manage advertising preferences, through T-Mobile's Privacy Dashboard.

T-Mobile loyalty program

T-Mobile does not operate a traditional points-based loyalty program. Perks and discounts are available through the T-Mobile Tuesdays app, which provides weekly deals on food, entertainment, and travel at no additional cost to subscribers. Customers can download the T-Mobile app to access these offers.

Frequently asked questions about T-Mobile

Personal sales at  (844) 222‑1938. Business sales listed as (833) 800‑0323. Home Internet sales listed as  (833) 983‑3596. Bill payment call (800) 937‑8997 (no separate payment line is published).
Shopping T-Mobile For personal: (800) 866-2453 For business: (855) 450-4703 General customer care and technical support From the T-Mobile app, on a T-Mobile phone From a  T-Mobile phone: 611 Call: (800) 937-8997
T-Mobile Internet Support T-Mobile Home Internet Sales Support: (844) 839-5057 T-Mobile Home Internet Tech Support: (844) 275-9310 International Callers: +1-505-998-3793 Payment: Online, or by phone at (877) 453-1304. T-Mobile Support page
Customer service is available 24/7.
If you’re calling internationally, dial +1-505-998-3793. Calls made to this number from a T-Mobile handset are free from roaming, airtime, or long-distance charges. However, calls from landlines and non-T-Mobile phones will incur international long-distance charges.
Dial the following short codes to get specific information: #BAL# (#225#): Check your account balance and last payment received info. #MIN# (#646#): View your minute usage for the current billing cycle. #MSG# (#674#): Check your message usage for the current billing cycle.

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