Spirit of Tasmania is a ferry service that operates between mainland Australia and Tasmania, transporting passengers and vehicles across the Bass Strait.
Spirit of Tasmania Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Spirit of Tasmania
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Spirit of Tasmania
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Spirit of Tasmania mailing address
P.O. Box 168E
East Devonport , TAS 7310
Spirit of Tasmania executive customer service contacts
Primary Contact
Josie McGuire
Manager, Customer Relations
P.O. Box 168E
East Devonport , TAS 7310
josie.mcguire@spiritoftasmania.com.au
Secondary Contact
John McGrath
Chief Operating Officer
P.O. Box 168E
East Devonport , TAS 7310
john.mcgrath@spiritoftasmania.com.au
Chief Executive
Bernard Dwyer
Manager, Customer Relations
P.O. Box 168E
East Devonport , TAS 7310
bernard.dwyer@spiritoftasmania.com.au
Does Spirit of Tasmania have an online contact form?
Yes, you can find the online contact form here.
How can I contact Spirit of Tasmania customer service?
Call +61-3-6419-9320.
When can I contact Spirit of Tasmania customer service?
Monday to Saturday 10 a.m. to 6 p.m. (Australian time).
What routes does Spirit of Tasmania operate?
Spirit of Tasmania operates between Melbourne, Victoria, and Devonport, Tasmania.
How long does the ferry trip take?
The journey typically takes around 9 to 11 hours, depending on weather conditions.
Can I take my vehicle on board?
Yes, Spirit of Tasmania allows passengers to bring cars, motorbikes, and other vehicles on board.
Are pets allowed on Spirit of Tasmania?
Yes, pets are allowed but must remain in designated kennels during the journey.
Can I cancel or change my booking?
Yes, bookings can be modified or canceled, but fees may apply depending on the fare type and how close to the departure date changes are made. Call +61-3-6419-9320.
How to get professional help with your Spirit of Tasmania problem
If you need help with Spirit of Tasmania, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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