Spirit Airlines

Spirit Airlines is an American discount carrier headquartered in Miramar, Fla.

Responsiveness rating

2/5

Spirit Airlines sometimes responds to customer feedback or third parties. Executives try to hide from customers by using fake email addresses that are routed to an executive assistant or customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Spirit Airlines

Spirit Airlines is in the process of merging with JetBlue Airways (the Department of Justice has sued to block it). The airline has a long history of providing substandard customer service, such as this incident in which a passenger was forced to stand for the duration of a flight. If you fly on Spirit, you will pay extra for everything and you will probably not receive good customer service (or any at all).

How to resolve a problem with Spirit Airlines

Believe it or not, customer service has been improving at Spirit, which is why it has a 2 out of 5. The airline has gotten more responsive to emails sent to executive since it announced plans to merge with JetBlue. Check out our free guide to buying airline tickets.