Spirit Airlines Customer Service Contacts

Spirit Airlines is an American discount carrier headquartered in Miramar, Fla.

How to reach a person at Spirit Airlines

Customer Service:  (855) 728-3555

Spirit Airlines Responsiveness rating


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What you need to know about Spirit Airlines

Spirit Airlines has a long history of providing substandard customer service, such as this incident in which a passenger was forced to stand for the duration of a flight. We’ve also had several cases involving vouchers that don’t work.

How to resolve a problem with Spirit Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Spirit Airlines mailing address

2800 Executive Way
Miramar, FL 33025

Spirit Airlines social media channels


Spirit Airlines executive customer service contacts

Primary Contact
Kimani Fisher
Manager Guest Relations
2800 Executive Way
Miramar, FL 33025
[email protected]

Secondary Contact
Vanessa Hardy-Bowen
Sr. Manager Contact Centers
2800 Executive Way
Miramar, FL 33025
[email protected]

John Bendoraitis
Executive Vice President and Chief Operating Officer
2800 Executive Way
Miramar, FL 33025
[email protected]

Chief Executive
Edward M. Christie
President and Chief Executive Officer
2800 Executive Way
Miramar, FL 33025
[email protected]

Frequently asked questions about Spirit Airlines

Spirit Airlines’ headquarters are at 2800 Executive Way,  Miramar, Florida 33025.

To get help from Spirit Airlines, visit its help center, chat with it on its website, text it at 48763, use WhatsApp at (855) 728-3555, or call its customer services department at (855) 728-3555.

If you need to file a claim, visit Spirit’s baggage portal and follow the instructions. For other inquiries, you can also visit the Spirit Airlines support page.

Spirit Airlines allows passengers to cancel their flights for free within 24 hours of booking, provided that the flight is scheduled for 7 or more days in the future. If the cancellation is made after 24 hours, fees will apply based on the time remaining until the flight departure.

If Spirit Airlines cancels a flight, it will typically rebook you on the next available flight or offer a refund or credit for future travel.

Spirit Airlines offers refunds for canceled reservations within 24 hours of booking, or reservation credits for the remaining balance after fees for flights less than a week away.

If your refund from Spirit Airlines is approved, it will be issued to the original form of payment within 7 business days. Depending on your financial institution, it may take an additional two credit card billing cycles to show up in your account.

How to get professional help with your Spirit Airlines problem

If you need help with Spirit Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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