Spirit Airlines is an American discount carrier headquartered in Miramar, Fla.
Spirit Airlines Responsiveness rating
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What you need to know about Spirit Airlines
Spirit Airlines has a long history of providing substandard customer service, such as this incident in which a passenger was forced to stand for the duration of a flight. We’ve also had several cases involving vouchers that don’t work.
How to resolve a problem with Spirit Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Spirit Airlines mailing address
2800 Executive Way
Miramar, FL 33025
Spirit Airlines executive customer service contacts
Primary Contact
Kimani Fisher
Manager Guest Relations
2800 Executive Way
Miramar, FL 33025
kimani.fisher@spirit.com
Secondary Contact
Vanessa Hardy-Bowen
Director of Guest Care and Contact Centers
2800 Executive Way
Miramar, FL 33025
Vanessa.Hardy-Bowen@Spirit.com
John Bendoraitis
Executive Vice President and Chief Operating Officer
2800 Executive Way
Miramar, FL 33025
john.bendoraitis@spirit.com
Chief Executive
Dave Davis
2800 Executive Way
Miramar, FL 33025
dave.davis@spirit.com
What is the address for Spirit Airlines?
Spirit Airlines headquarters are at 2800 Executive Way, Miramar, Fla. 33025.
How do I get a response from Spirit Airlines?
To get help from Spirit Airlines, visit its help center, chat with it on its website, text it at 48763, use WhatsApp at (855) 728-3555, or call its customer services department at (855) 728-3555.
How do I file a claim with Spirit Airlines online?
If you need to file a claim, visit Spirits’ baggage portal and follow the instructions. For other inquiries you can also visit the Spirit Airlines support page.
Does Spirit have 24-hour cancellation?
Spirit Airlines allows passengers to cancel their flights for free within 24 hours of booking provided that the flight is scheduled for 7 or more days in the future. If the cancellation is made after 24 hours, fees will apply based on the time remaining until the flight departure.
What happens if Spirit Airlines cancels a flight?
If Spirit Airlines cancels a flight it will typically rebook you on the next available flight or offer a refund or credit for future travel.
Will Spirit give me a refund?
Spirit Airlines offers refunds for cancelled reservations within 24 hours of booking or reservation credits for the remaining balance after fees for flights less than a week away.
How long does it take to get a refund from Spirit Airlines?
If your refund from Spirit Airlines is approved, it will be issued to the original form of payment within 7 business days. Depending on your financial institution, it may take an additional two credit card billing cycles to show up in your account.
What are the customer service hours for Spirit Airlines?
Spirit Airlines customer service is available 24/7.
What are the check-in options available with Spirit Airlines?
You can check in online via the Spirit Airlines mobile app at the airport using self-service kiosks or at the check-in counters. Online check-in typically opens 24 hours before departure and closes one hour before domestic flights and two hours before international flights.
What amenities are available on Spirit Airlines flights?
Spirit Airlines is a low-cost carrier and in-flight amenities are minimal. Snacks and beverages are available for purchase, but there is no complimentary service. Entertainment and Wi-Fi are not provided.
How to get professional help with your Spirit Airlines problem
If you need help with Spirit Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
