Spirit Airlines

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Spirit Airlines is an American discount carrier headquartered in Miramar, Fla.

Responsiveness rating


What you need to know about Spirit Airlines

Spirit Airlines is in the process of merging with JetBlue Airways (the Department of Justice has sued to block it). The airline has a long history of providing substandard customer service, such as this incident in which a passenger was forced to stand for the duration of a flight. If you fly on Spirit, you will pay extra for everything and you will probably not receive good customer service (or any at all).

How to resolve a problem with Spirit Airlines

Believe it or not, customer service has been improving at Spirit, which is why it has a 2 out of 5. The airline has gotten more responsive to emails sent to executive since it announced plans to merge with JetBlue. Check out our free guide to buying airline tickets.


2800 Executive Way
Miramar, FL 33025

Phone Contacts

Customer Service: 855-728-3555

SMS Text: 48763

WhatsApp 855-728-3555 with “Hello”.

Social Media Contacts


Executive Contacts

Primary Contact
Kimani Fisher
Manager Guest Relations
2800 Executive Way
Miramar, FL 33025
[email protected]

Secondary Contact
Vanessa Hardy-Bowen
Sr. Manager Contact Centers
2800 Executive Way
Miramar, FL 33025
[email protected]

John Bendoraitis
Executive Vice President and Chief Operating Officer
2800 Executive Way
Miramar, FL 33025
[email protected]

Chief Executive
Edward M. Christie
President and Chief Executive Officer
2800 Executive Way
Miramar, FL 33025
(801) 401-2222
[email protected]

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