Specialized

Specialized designs and manufactures bicycles and cycling-related gear.

Telephone
Customer service : (877) 808-8154
Customer service : (303) 468-7347
Mailing address
15130 Concord Circle
Morgan Hill, CA 95037
Website
specialized.com/us/en

What you need to know about Specialized

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Specialized

Try self-service first

Use our proven resolution methods, or Specialized’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Specialized respond?

Phone support
Representatives are available Monday from 9 a.m. to 4 p.m., and Tuesday through Friday 8 a.m. to 4 p.m. (all times Mountain).
Email supportText
Specialized does not provide a direct customer service email address on its website. However, the company offers a text option available Monday through Friday from 7 a.m. to 5 p.m. Mountain time. For the quickest service, Specialized recommends using the text option.
Live chat
Representatives are available Monday from 8:30 a.m. to 5 p.m., and Tuesday through Friday 7:30 a.m. to 5 p.m. (all times Mountain).
Social media
Specialized is active on social media platforms such as Facebook, Instagram and x.
Help center/FAQ
Specialized’s help center/FAQ provides quick answers to common questions regarding orders, shipping, product information and warranties.
Verified contacts

Specialized customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Brandon Hemmig
Senior Manager, Customer Experience, Sales and Transformation
Secondary
Stacey Wilhelm
Director of Brand Experience, North America; Marketing, Experiential Marketing
Chief Executive
Armin Landgraf
Chief Executive

Additional contacts

Mike Sinyard
Founder

Specialized customer service policies

Specialized’s privacy policy describes how the organization collects, uses, and protects personal information.  It outlines how data are used for processing orders and for marketing purposes.

Specialized loyalty program

Specialized does not have a loyalty program.

Frequently asked questions about Specialized

Call (877) 808-8154 or text (303) 468-7347.
Specialized accepts all major credit cards, PayPal and Apple Pay.
Yes, digital gift cards are available in values from $25 to $500.

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