Specialized Customer Service

Specialized designs and manufactures bicycles and cycling-related gear.

How to reach a person at Specialized

Phone (877) 808-8154

Text (303) 468-7347

specialized.com

Specialized Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Specialized

What you need to know about Specialized

The company responds to most customer complaints in a satisfactory manner.

Specialized’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Specialized with our insider guide or through its executive contacts.
Specialized’s customer service policies are standard. Here are our frequently asked questions about Specialized.

Specialized customer service response times

Specialized’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support (877) 808-8154	Representatives are available Monday from 9 a.m. to 4 p.m., and Tuesday through Friday 8 a.m. to 4 p.m. (all times Mountain).
Email support Text (303) 468-7347	Specialized does not provide a direct customer service email address on its website. However, the company offers a text option available Monday through Friday from 7 a.m. to 5 p.m. Mountain time. For the quickest service, Specialized recommends using the text option.
Live chat	Representatives are available Monday from 8:30 a.m. to 5 p.m., and Tuesday through Friday 7:30 a.m. to 5 p.m. (all times Mountain).
Social media	Specialized is active on social media platforms such as Facebook, Instagram and x.
Help center/FAQ	Specialized’s help center/FAQ provides quick answers to common questions regarding orders, shipping, product information and warranties.

How to resolve a problem with Specialized

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Specialized mailing address

15130 Concord Circle
Morgan Hill, CA 95037

Specialized loyalty program

Specialized does not have a loyalty program.

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Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Specialized.

Specialized executive customer service contacts

Primary Contact
Brandon Hemmig
Senior Manager, Customer Experience, Sales and Transformation
15130 Concord Circle
Morgan Hill, CA 95037
brandon.hemmig@specialized.com

Secondary Contact
Stacey Wilhelm
Director of Brand Experience, North America; Marketing, Experiential Marketing
15130 Concord Circle
Morgan Hill, CA 95037
stacey.wilhelm@specialized.com

Alternative Contact
Mike Sinyard
Founder
15130 Concord Circle
Morgan Hill, CA 95037
mike.sinyard@specialized.com

Chief Executive
Armin Landgraf
15130 Concord Circle
Morgan Hill, CA 95037
armin.landgraf@specialized.com

Specialized customer service policies

What is Specialized's privacy policy?

Specialized’s privacy policy describes how the organization collects, uses, and protects personal information. It outlines how data are used for processing orders and for marketing purposes.

What are Specialized's terms of use?

Specialized’s terms of use set forth the conditions for using the organization’s services, including account opening and closing and management of personal information.

What is Specialized's return policy?

Specialized accepts returns of new, unused merchandise in its original packaging within 30 days (excluding final sale or custom items).

Specialized self-service links

How do I track my order?

Visit the website, log into the account, navigate to “My Orders,” select the order to be tracked, and click “Track Order.”

How do I find a local dealer?

Visit the website and access the “Dealer Locator,” enter a postal code or city name, and browse the list of nearby authorized dealers along with each dealer’s hours, services, and contact details.

How do I register my product warranty?

Visit the website and select “Warranty” to create an account and register your frame, fork, and component coverage within 30 days of purchase.

Frequently asked questions about Specialized

How can I contact Specialized customer service?

Call (877) 808-8154 or text (303) 468-7347.

What payment methods do you accept?

Specialized accepts all major credit cards, PayPal and Apple Pay.

Does Specialized sell gift cards?

Yes, digital gift cards are available in values from $25 to $500.

How to get professional help with your Specialized problem

If you need help with Specialized, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.