Spark Driver is a platform developed by Walmart that connects independent delivery drivers to local delivery opportunities, primarily for its online grocery and general merchandise orders.
What you need to know about Spark Driver
The company responds to most customer complaints in a satisfactory manner.
- Spark Driver’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Spark Driver with our insider guide or through its executive contacts.
- Spark Driver’s customer service policies are standard. Here are our frequently asked questions about Spark Driver.
Spark Driver customer service response times
Spark Driver’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Spark Driver does not list a direct customer service phone number on its website. The company encourages users to submit inquiries and access assistance through the in-app help feature or the support portal on its website. |
| Email support | Spark Driver does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Spark Driver does not offer a live chat feature on its website. |
| Social media | Spark Driver is active on social media platforms such as Facebook and Instagram. |
| Help center/FAQ | Spark Driver’s help center/FAQ provides quick answers to common questions regarding driver onboarding, delivery procedures, app usage, payment and account management. |
How to resolve a problem with Spark Driver
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Spark Driver mailing address
702 S.W. 8th St
Bentonville, AR 72716
Spark Driver executive customer service contacts
Primary Contact
Danielle Abidi
Growth Strategy and Operations
702 S.W. 8th St.
Bentonville, AR 72716
danielle.abidi@walmart.com
Secondary Contact
Kevin Lowe
Senior Manager, Product Strategy and Operations
702 S.W. 8th St.
Bentonville, AR 72716
kevin.lowe@walmart.com
Alternative Contact
Navkaran Singh Chadha
Vice President, On Demand Delivery
702 S.W. 8th St.
Bentonville, AR 72716
navkaran.chadha@walmart.com
Rebecca Durkee
Senior Vice President, Last Mile Delivery
702 S.W. 8th St.
Bentonville, AR 72716
rebecca.durkee@walmart.com
Chief Executive
John Furner
702 S.W. 8th St.
Bentonville, AR 72716
john.furner@walmart.com
Spark Driver customer service policies
What is Spark Driver's privacy policy?
Spark Driver’s privacy policy explains how the company collects, uses, and safeguards personal information. It details how data is used to process deliveries and may be utilized for marketing and service improvements.
Spark Driver self-service links
How do I update my personal or vehicle information?
Visit the website, log in to your account and navigate to the “Account Settings” section to update your personal or vehicle information.
How do I submit a support ticket or inquiry?
Visit the website, log in to your account and go to the “Support or Help” section to submit a support ticket or inquiry through the available contact form.
Can I manage my payment information without contacting support?
Yes, visit the website, log in to your account and go to the “Payment Settings” section where you can update and manage your payment information without contacting support.
How do I download the Spark Driver app?
You can download the Spark Driver app from the App Store (for iOS) or Google Play Store (for Android). Search for “Spark Driver” and follow the instructions to download and install the app.
What if I have technical issues with the app?
Contact Spark Driver support through the app or via the website. Common solutions include restarting your phone, updating the app, and ensuring a stable internet connection.
How do I become a Spark Driver and start earning money?
Sign up on the Spark Driver website or app, complete the application and background check, and once approved, start accepting delivery jobs to begin earning money.
How do Spark Driver deliveries work and how do I earn for each delivery?
Spark Driver deliveries work by connecting independent drivers with local Walmart delivery orders through the app. Drivers earn money based on factors such as the number of deliveries completed, distance traveled, and time taken, with earnings paid weekly.
How do I track my earnings and manage my Spark Driver account?
How to get professional help with your Spark Driver problem
If you need help with Spark Driver, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Spark Driver?
Submit your review | |
I am a Walmart+ customer. I am disabled and need delivery. My main issue is with Spark. For over a year, I have had a problem with Spark drivers who refuse to deliver because I have animals. My driver instructions make it clear that I do not want a scared driver. The excuse I get is they are not allowed to see the instructions until it is too late. I have tried calling the store to ask them to warn drivers to let someone else deliver, but I'm told "We don't have anything to do with the drivers." There is no system in place to avoid this problem. Walmart Chat and calling Walmart's help line do not help. In the past few weeks, I have realized that the drivers are PAID for making the trip, even if they refuse to do their job. I first realized it when I ordered ONLY cat food. I ordered a 30 pound bag of one brand and a 35 pound bag of another, hoping to get at least one. That driver had to know I have cats. A CHILD could look at 2 big bags of cat food, and think, "She probably has a cat." If Spark is so foolish as to pay a person who REFUSES to do her job, that's their business. But please leave me out of it. Pull that stunt on someone else who is able to go to the store. The most recent scammer to pull this knew before she checked out I have animals. As soon as I received the Chat With Your Shopper notice, I began a chat with Breanna who admitted she is terrified, yet she argued with me about letting someone else deliver. I have screenshots of the chat. She came here, then refused to deliver. An express order placed at 3:30 was delivered about 9:30. The driver was very disappointed that there weren't any raccoons there. This sorry "service" is inexcusable. I PAY for this service, yet it has reached the point where I HATE to order from Walmart bc Spark and Walmart cannot cooperate to solve this. There are a number of ways to fix it, but the easiest is for Spark to stop rewarding drivers who refuse to do what they were hired to do. Spark has many outstanding, hard working HONEST drivers. It is grossly unfair to them to pay cheaters. Give me an address, and I will send you that Chat I told you about.
First off I have the proof to Backup what I say
If I do not tip, the Walmart driver, spark driver my order always gets delayed then I have to go to the store and pick it up or it gets canceled. If I do not tip a Walmart driver cause it spark is owned by Walmart they do not bring me my stuff and approving it. I tip them. I get it if I don’t tip them And this is illegal you offer service or product and say how great it is and how reliable it is in your overview yet the same thing happens. You’re not reliable when people aren’t tipping and that’s illegal and the problem is is Walmart don’t care. I’ve contacted Walmart. I’ve contacted you hear a bark. You guys don’t care but that’s OK. I’m now notify the FCC because they don’t care and they’re ripping people off and then don’t have to waste my gas or a reliable service that they say that isn’t reliable and I on disability so I can’t afford to keep running back-and-forth, but Walmart forces me to spark forces me too
Absolute garbage. I am unable to use the app (work) due to a “glitch”. I’ve spoken to support everyday and received several escalation tickets to nowhere. The app says my insurance is expired even though it was submitted and approved. Every time I talk to driver support they say they see it and it is updated but for some reason are unable to correct the glitch. There is no solution and for a company this large they should have people working for them who are actually IT qualified. I am beyond frustrated and their lack of concern is disturbing.
I been trying to sign up and declined me for what reason and I have no way to contact anyone for assistance of whyy?
My complaint is Simple my account was deactivated yesterday with their reason being , it was reported i was sharing my account ..How am i sharing my account when i do my own ID verification everytime i am asked to, i have never shared an account in the 3 years i have worked for Spark...So now im out of a income for a reason that never existed..so i have to start a long drawn out Appeal process that will end with a call to the legal team ..this is wrong to treat a delivey driver like this that has had no complaints or problems in 3 years and has maintained a 4.9 or 5 star rating throuhhout my time with spark..VERY VERY DISAPPOINTED IN THIS SITUATION..I HAVE WORKED VERY HARD FOR YOU GUYS TO BE TREATED LIKE THIS!!!




