Spark Driver

To sign up as a Spark Driver, visit the Spark Driver enrollment page and complete the application form. You must be at least 18 years old, have a valid REAL ID-compliant driver's license, a Social Security number, proof of auto insurance, and a smartphone running iOS or Android 11 or newer. After you submit your application, Spark Driver runs a background check, which typically takes 1 to 7 business days. You'll receive email updates throughout the review, and once you're cleared, you can download the Spark Driver app and sign the Spark Driver Contract and App Terms of Use to start accepting offers.

The Spark Driver app services privacy statement, last updated December 22, 2025, describes the personal information Walmart collects from independent contractors and applicants through the Spark Driver website and app. Categories include basic identifiers, device and online identifiers, financial information, biometric data such as face geometry, geolocation, background-check information, and communications. The statement explains how the information is used, who it is disclosed to, retention periods, security measures, California privacy rights, and Walmart's use of automated decision-making technologies.

Possibly. On February 26, 2026, the FTC and 11 state attorneys general reached a $100 million judgment against Walmart over Spark Driver pay practices, including underpaid tips, modified base pay, and unpaid incentive bonuses going back to January 1, 2021. You do not need to file a claim. According to the FTC, Walmart began issuing direct payments to eligible drivers in mid-2025 based on its internal records, and the FTC will distribute a separate $16.17 million driver fund for the remainder. If you accepted Spark offers between Jan 1, 2021 and Feb 26, 2026 and were paid less than the offer card showed, watch your email from Walmart and check ftc.gov/enforcement/refunds for updates. The FTC will never charge you a fee to receive your money.

Maybe. As part of the same February 2026 settlement, the FTC found that Walmart sometimes failed to pass collected tips to drivers and also did not refund those tips to customers. Of the $100 million judgment, $10 million is earmarked for the FTC to distribute as consumer refunds. No claim form has been announced yet; the FTC says affected customers should monitor ftc.gov/enforcement/refunds for instructions. Do not pay anyone who contacts you offering to "process" your refund — the FTC never charges a fee.

Start with Walmart, not Spark Driver — Walmart, not the driver, is your contracting party as a customer. Open the Walmart app or walmart.com, go to your order, and use "Help" or chat to request a refund or redelivery; if the order was placed with SNAP/EBT, ask specifically for the refund to return to your EBT card, which Walmart confirms it will do for canceled items. Take screenshots of the delivery photo, the tracking map, and any chat with the shopper before you contact support. If Walmart's first-line agent refuses, escalate via the executive contacts listed above on this page.

Spark's appeal path is in the app: tap the "Account deactivated" banner, scroll to "What if I have further questions or disagree with my deactivation?", and follow the link to the appeals form. Submit it the same day with any evidence you have — screenshots of completed deliveries, customer chats, on-time metrics. Expect days to weeks for a response; deactivations are described as "typically permanent" but reversible on appeal. If Spark denies the appeal, the next step is arbitration; the pre-arbitration phone call is conducted by an outside attorney and the process can take 60+ days. If the trigger was a Checkr background-check error (wrong-person criminal record, license shown as suspended in error, SSN mismatch), Checkr is legally required to investigate disputes within 30 days under the Fair Credit Reporting Act, and an FCRA attorney can pursue that separately from Spark's internal appeal. The driver support line is (855) 743-0457, 5 a.m. to 11:59 p.m. Central time, seven days a week.

Not currently. Walmart customers have a 24-hour window after delivery to adjust their tip up or down, and there is no mechanism for drivers to recover a tip that has been pulled. You can report the order number to Spark Support and ask for it to be forwarded to the Trust and Safety team — drivers report that repeat tip-baiters can have customer accounts flagged, though Spark has not confirmed any specific consequence [10]. The February 2026 FTC settlement requires Walmart to implement an earnings verification program and bars the company from modifying base pay or tips after the offer is accepted by Walmart, but it does not change the customer's 24-hour tip-adjustment window. Keep screenshots of the original offer card and your delivery photo in case the offer itself was modified — that's a settlement claim, not a tip-baiting one.

 

 

Drivers can drop or cancel an accepted order after arriving — common cited reasons are dogs/pets in view, long driveways, gated entries, stairs, or a customer history of low or no tipping. From the customer side, Walmart should refund the order if it was returned undelivered; if it's reassigned, the wait can stretch hours. Set the Walmart app to allow substitutions only if you're comfortable with them, write specific delivery instructions (gate codes, pet-containment notes, doorbell location), and tip up front if you can — drivers see the pre-tip on the offer card, and a $0 pre-tip on a long trip is frequently rejected. If your order has been refused or returned more than once, ask Walmart to flag the address for delivery rather than continuing to retry; if that fails, the executive contacts on this page are the next step.

Act fast. Walmart has acknowledged repeated account-takeover incidents in which attackers used phishing or credential stuffing — not a breach of Walmart's systems — to log into customer accounts and place delivery orders charged to saved payment methods. First, dispute the charge with your bank or card issuer immediately and request a replacement card; bank alerts on every transaction will catch the next attempt faster. Second, change your Walmart password to a unique one, enable two-factor authentication, and reset passwords on any other site that shared the same credentials. Third, remove saved payment methods from your Walmart account until you're confident it's secure. A separate 2024 breach of the Spark Driver portal exposed driver SSNs and license numbers; affected drivers received two years of free credit monitoring at the time. If you're a driver and you've never been notified but suspect exposure, ask Spark Support to confirm.

Yes. The Spark Driver Support hotline is (855) 743-0457, listed in Walmart's own Spark Driver Terms of Use and reachable 5 a.m. to 11:59 p.m. Central time, seven days a week.