SpareFoot Customer Service Contacts

SpareFoot is an online marketplace that helps users find, compare, and book self-storage units across various locations.

How to reach a person at SpareFoot

SpareFoot Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about SpareFoot

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with SpareFoot

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

SpareFoot mailing address

400 W 15th St #400
Austin, TX 78701

SpareFoot social media channels

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SpareFoot executive customer service contacts

Primary Contact
Jeremy Rachel
Vice President, Client Services
400 W 15th St #400
Austin, TX 78701
jeremy.rachel@sparefoot.com

LinkedIn

Secondary Contact
Charles Marriott
Chief Operating Officer
400 W 15th St #400
Austin, TX 78701
charles.marriott@sparefoot.com

Chief Executive
Erica Williams
400 W 15th St #400
Austin, TX 78701
erica.williams@sparefoot.com

LinkedIn

Frequently asked questions about SpareFoot

How can I contact SpareFoot customer service?

When can I contact SpareFoot customer service?

Monday to Friday, 9 a.m. to 6 p.m. Central time.

How do I find a storage facility on SpareFoot?

Visit the SpareFoot website or app, enter your location and storage needs, and browse the available facilities in your area.

How can I book a storage unit?

After finding a storage facility, you can book a unit directly through the SpareFoot website or app by following the prompts and completing the reservation process.

What should I do if I encounter issues with a storage facility?

If you have issues with a storage facility, contact SpareFoot customer service at (844) 341-7529 or email support@sparefoot.com.

How do I update my account information?

Log in to your SpareFoot account on the website or app and go to the “Account Settings” section to update your personal information and preferences.

Can I leave a review for a storage facility?

Yes, you can leave a review for a storage facility on the SpareFoot website or app after your rental period. Reviews help other users make informed decisions.

How can I provide feedback or make a complaint?

For feedback or complaints, contact SpareFoot customer service at (844) 341-7529 or email support@sparefoot.com.

How to get professional help with your SpareFoot problem

If you need help with SpareFoot, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.