Space NK

Space NK sells a curated selection of skin care, make up, hair care, and fragrance products. In the U.S., it doesn't have its own standalone stores, instead you can find Space NK products inside select Nordstrom, Bloomingdale's, Hudson Bay, and Walmart stores.

Telephone
Customer service : +44-208-740-2085
Email
Mailing address
5th Floor, Shropshire House, 11-20 Capper Street
London, England WC1E 6JA
Website
spacenk.com/uk/home

What you need to know about Space NK

Space NK generally responds to customer service issues in a satisfactory manner.

How to resolve a problem with Space NK

Try self-service first

Use our proven resolution methods, or Space NK’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Space NK respond?

Phone support
Usually 1 to 30 minutes.Availability: Usually 10 a.m. to 5 p.m. Monday through Friday, and from 10 a.m. to 4 p.m. on Saturday.
Email supportcustomer.services@spacenk.com
Usually 1 to 5 days.Availability: Usually 10 a.m. to 5 p.m. Monday through Friday, and from 10 a.m. to 4 p.m. on Saturday.
Live chat
Usually 1 to 30 minutes.Availability: Usually 10 a.m. to 5 p.m. Monday through Friday, and from 10 a.m. to 4 p.m. on Saturday.
Social media
Space NK is active on social media platforms such as Facebook, TikTok, and LinkedIn.

Here's how to contact Space Nk via social media.
Help center/FAQ
Provides quick answers to customer support issues and questions.
Verified contacts

Space NK customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Marina Reid
Senior Customer Experience Leader
Chief Executive
Andy Lightfoot
Chief Executive

Additional contacts

Noah Rosenblatt
President; North America

Space NK customer service policies

Space NK’s privacy policy outlines how it collects and uses personal information like your name, contact details, payment info, and browsing data. This data is used for processing orders, marketing, and improving services. The policy also explains your rights to access, update, or delete your data, and notes that information may be shared with third parties such as delivery and tech providers.

Space NK loyalty program

The NDULGE Loyalty Programme by Space NK is a free membership that rewards customers for shopping. Members earn 1 point for every £1 or $1 spent, and once they reach 100 points, they receive a £5 or $5 reward. Perks include a birthday gift, early access to sales, exclusive events, and bonus points days. Shoppers who spend £1,000 or $1,000 in a year are upgraded to NDULGE Deluxe, which doubles their rewards and unlocks extra VIP perks. Points are added within 48 hours of dispatch, and rewards expire after 3 months. The program is available both online and in-store in the UK and US.

Frequently asked questions about Space NK

Once you place your order, you'll receive a confirmation email with all the order details and tracking information. For home delivery, orders placed before 6pm (Monday–Friday) typically arrive within 1 working day (excluding Bank Holidays). If you an choose in-store collection, your order will usually be ready for pickup within 2–4 working days.

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