Space NK Customer Service Contacts

Space NK’s privacy policy outlines how it collects and uses personal information like your name, contact details, payment info, and browsing data. This data is used for processing orders, marketing, and improving services. The policy also explains your rights to access, update, or delete your data, and notes that information may be shared with third parties such as delivery and tech providers.

Space NK allows returns within 28 days if items are unused and unopened, with proof of purchase. Opened items may be accepted but typically only for an exchange or e-gift card. Free returns are offered in some countries (like France, Sweden, and the Netherlands), but most international customers must pay for return shipping, which is deducted from the refund. Refunds are processed within 7–14 working days and are issued to the original payment method, excluding any original delivery fees. All free gifts must also be returned to receive a full refund.

Space NK’s online sales terms and conditions state that orders are only confirmed once dispatched and can be canceled at their discretion. Prices can change without notice, and product descriptions may not always be accurate. Customers must pay at the time of order and are responsible for ensuring their information is correct. Returns are allowed within 28 days for unused items, but customers may not be refunded for shipping costs. The company limits its liability to the value of the order. English law governs all transactions, regardless of the buyer’s location.

To track your order, go to the Global-e tracking website and enter your order number and email address used at checkout. This will show the current status of your shipment, including dispatch and delivery updates. If you have problems, you’ll need to contact customer support.