South African Airways Customer Service Contacts

South African Airways (SAA) is South Africa’s national flag carrier and the largest airline in the country. It is headquartered in Airways Park at O.R. Tambo International Airport, near Johannesburg.

How to reach a person at South African Airways

Toll-free : (954) 769-5023

Fax customer service: (954) 769 5069

South African Airways Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about South African Airways

We receive occasional complaints about South African Airways. Here’s one where a passenger heading to her mother’s funeral was charged $5,900 by SAA for an economy-class ticket.

How to resolve a problem with South African Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

South African Airways mailing address

1200 S. Pine Island Road
Suite 650
Plantation, FL 33324

South African Airways social media channels


South African Airways executive customer service contacts

Primary Contact
Tim Atkinson
Senior Leader | Operations | People Management | Delivering Change | Customer Service Excellence
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
[email protected]

Secondary Contact
Todd Neuman
Vice President, Sales and Marketing – North America
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
[email protected]
(954) 769-5111

Tebogo Tsimane
General Manager, Operations
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
[email protected]

Chief Executive
Vuyani Jarana
CEO South African Airways
Airways Park
Johannesburg International Airport, 1627
Johannesburg, South Africa
[email protected]

Alternate email: [email protected]

Frequently asked questions about South Africa Airways

Yes, South African Airways operates flights between South Africa and the United States.

South African Airways is an international airline that operates flights to multiple global destinations.

South African Airways suspended operations in 2020 due to financial difficulties. Since then, it has resumed some flights.

Yes, some SAA tickets are refundable. Check your ticket’s cancellation policies.

South African Airways provides direct flights between Johannesburg (JNB) and Washington, D.C. (IAD).

South African Airways does not offer direct flights to New York.

South African Airways is currently undergoing business rescue proceedings through a joint effort from Takatso Consortium and the South African government.

You can contact it at +27-11-978-2888 or fax +27-11-978-9567.

To make inquiries at SAA, use the email address [email protected].

How to get professional help with your South African Airways problem

If you need help with South African Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help