South African Airways Customer Service Contact Support Via Phone Email Exec Contacts

South African Airways (SAA) is the national flag carrier and largest airline of South Africa, with headquarters in Airways Park on the grounds of OR Tambo International Airport near Johannesburg. The airline flies to 38 destinations worldwide from its hub at OR Tambo International Airport

Responsiveness rating

3/5

South African Airways often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about South African Airways

We receive occasional complaints about South African Airways. Here's one where a passenger heading to her mother's funeral was charged $5,900 by SAA for an economy-class ticket.

How to resolve a problem with South African Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
https://www.flysaa.com/

Phone Contacts

Main: (954) 769 5000
Customer Service: (954) 769-5023

Fax customer service: (954) 769 5069

Email Contacts

[email protected]

Customer Service Resources

Customer service in South Africa:

[email protected]

Tél. : +27 11 978 2888
Fax : +27 11 978 9567

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Tim Atkinson
Senior Leader | Operations | People Management | Delivering Change | Customer Service Excellence
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
[email protected]

Secondary Contact
Todd Neuman
Vice President, Sales and Marketing - North America
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
(954) 769-5111
[email protected]

Tebogo Tsimane
General Manager, Operations
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
[email protected]

Chief Executive
Vuyani Jarana
CEO
South African Airways
Airways Park
Johannesburg International Airport, 1627
Johannesburg, South Africa
[email protected]

Alternate email: [email protected]