South African Airways

South African Airways (SAA) is South Africa's flag carrier and the country's largest airline. It is headquartered in Airways Park at O.R. Tambo International Airport, near Johannesburg.

Telephone
Main : (954) 769-5000
Fax :(954) 769 5069
Email
Mailing address
1200 S. Pine Island Road, Suite 650
Plantation, FL 33324
Website
flysaa.com

What you need to know about South African Airways

We receive occasional complaints about South African Airways. Here's one where a passenger heading to her mother's funeral was charged $5,900 by SAA for an economy-class ticket.

How to resolve a problem with South African Airways

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

South African Airways customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Tim Atkinson
Senior Leader | Operations | People Management | Delivering Change | Customer Service Excellence
Secondary
Tebogo Tsimane
General Manager, Operations
Chief Executive
John Lamola
Chief Executive

Frequently asked questions about South Africa Airways

Yes, South African Airways operates flights between South Africa and the United States.
South African Airways is an international airline that operates flights to multiple global destinations.
South African Airways suspended operations in 2020 due to financial difficulties. Since then, it has resumed some flights.
Yes, some SAA tickets are refundable. Check your ticket's cancellation policies.
South African Airways does not offer direct flights to New York.
South African Airways is currently undergoing business rescue proceedings through a joint effort from Takatso Consortium and the South African government.
You can contact it at +27-11-978-2888 or fax +27-11-978-9567.
To make inquiries at SAA, use the email address SAAUSQueries@flysaa.com.
Reservations can be made online through the South African Airways website, via its mobile app, by calling the reservations department, or through travel agencies.
Yes, you can modify or cancel your reservation online through the Manage Booking section of the SAA website or by contacting their customer service. Fees may apply depending on the fare type and timing of the modification or cancellation.
You can check in online, via the South African Airways mobile app, at the airport using self-service kiosks, or at the check-in counters. Online check-in typically opens 24 hours before departure and closes 2 hours before international flights and 90 minutes before domestic flights.

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