South African Airways (SAA) is South Africa’s flag carrier and the country’s largest airline. It is headquartered in Airways Park at O.R. Tambo International Airport, near Johannesburg.
How to reach a person at South African Airways
Main: (954) 769-5000
Fax customer service: (954) 769 5069
South African Airways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about South African Airways
We receive occasional complaints about South African Airways. Here’s one where a passenger heading to her mother’s funeral was charged $5,900 by SAA for an economy-class ticket.
How to resolve a problem with South African Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
South African Airways mailing address
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
South African Airways social media channels
South African Airways executive customer service contacts
Primary Contact
Tim Atkinson
Senior Leader | Operations | People Management | Delivering Change | Customer Service Excellence
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
timatkinson@flysaa.com
Secondary Contact
Tebogo Tsimane
General Manager, Operations
1200 S. Pine Island Road
Suite 650
Plantation, FL 33324
tebogotsimane@flysaa.com
Chief Executive
John Lamola
Airways Park
O.R. Tambo Airport, 1627
Johannesburg, South Africa
johnlamola@flysaa.com
Alternate email: ceo@flysaa.com
Does South African Airways fly from the U.S.?
Yes, South African Airways operates flights between South Africa and the United States.
Does SAA still fly internationally?
South African Airways is an international airline that operates flights to multiple global destinations.
What has happened to South African Airways?
South African Airways suspended operations in 2020 due to financial difficulties. Since then, it has resumed some flights.
Can I get a refund from South African Airways?
Yes, some SAA tickets are refundable. Check your ticket’s cancellation policies.
Does South African Airways fly to New York?
South African Airways does not offer direct flights to New York.
Who owns South African Airways now?
South African Airways is currently undergoing business rescue proceedings through a joint effort from Takatso Consortium and the South African government.
How can I reach SAA in South Africa?
You can contact it at +27-11-978-2888 or fax +27-11-978-9567.
How do I contact South African Airways by email?
To make inquiries at SAA, use the email address SAAUSQueries@flysaa.com.
How can I make a reservation with South African Airways?
Reservations can be made online through the South African Airways website, via its mobile app, by calling the reservations department, or through travel agencies.
Can I modify or cancel my reservation?
Yes, you can modify or cancel your reservation online through the Manage Booking section of the SAA website or by contacting their customer service. Fees may apply depending on the fare type and timing of the modification or cancellation.
What are the check-in options available with South African Airways?
You can check in online, via the South African Airways mobile app, at the airport using self-service kiosks, or at the check-in counters. Online check-in typically opens 24 hours before departure and closes 2 hours before international flights and 90 minutes before domestic flights.
How to get professional help with your South African Airways problem
If you need help with South African Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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