SoundCloud is an online platform where people can share, discover, and listen to music or audio tracks. It’s like a social media app for music, where artists can upload their songs, and listeners can follow, comment, and share what they like.
What you need to know about SoundCloud
- SoundCloud’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with SoundCloud with our insider guide or through our executive contacts.
- SoundCloud’s customer service policies are standard. Here are our frequently asked questions about SoundCloud.
SoundCloud customer service response times
SoundCloud’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | SoundCloud does not have phone support. |
Email support | SoundCloud does not have email support. |
Live chat | Response time: Live chat is mainly operated by a bot, but you can submit a ticket and a customer representative agent will get back to you. You can expect a reply within 30 minutes. |
Social media | Response time: SoundCloud is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with SoundCloud
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
SoundCloud mailing address
71 5th Avenue
3rd Floor
New York, NY 10003
SoundCloud executive customer service contacts
Primary Contact
Mack Hampson
Director
71 5th Avenue
3rd Floor
New York, NY 10003
mack.hampson@soundcloud.com
Secondary Contact
Tanya Laguerre
Global Vice President, People Operations
71 5th Avenue
3rd Floor
New York, NY 10003
tanya.laguerre@soundcloud.com
Chief Executive
Eliah Seton
71 5th Avenue
3rd Floor
New York, NY 10003
eliah.seton@soundcloud.com
What is SoundCloud mainly used for?
SoundCloud is mainly used for streaming and sharing music, podcasts, and other audio content. It allows artists to upload and promote their work, while users can listen, like, and comment on tracks.
What is not allowed on SoundCloud?
Content that violates copyrights, such as pirated music or unauthorized uploads, is prohibited. Additionally, hate speech, harassment, and explicit content may be flagged and removed.
Does SoundCloud work offline?
SoundCloud’s offline functionality is limited; users with a paid subscription can download and listen to tracks offline through the app. Free accounts do not have this option.
How to get professional help with your SoundCloud problem
If you need help with SoundCloud, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.