SoundCloud

SoundCloud is an online platform where people can share, discover, and listen to music or audio tracks. It's like a social media app for music, where artists can upload their songs, and listeners can follow, comment, and share what they like.

Mailing address
71 5th Avenue, 3rd Floor
New York, NY 10003
Website
soundcloud.com

What you need to know about SoundCloud

How to resolve a problem with SoundCloud

Try self-service first

Use our proven resolution methods, or SoundCloud’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does SoundCloud respond?

Phone support
SoundCloud does not have phone support.
Email support
SoundCloud does not have email support.
Live chat
Live chat is mainly operated by a bot, but you can submit a ticket and a customer representative agent will get back to you. You can expect a reply within 30 minutes.
Social media
SoundCloud is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

SoundCloud customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mack Hampson
Director
Secondary
Tanya Laguerre
Global Vice President, People Operations
Chief Executive
Eliah Seton

SoundCloud customer service policies

SoundCloud's privacy policy outlines how it collects, uses, and processes personal data from users of its platform, including through its website, apps, and other services. This includes data provided by users (like email addresses and profile information), data collected automatically (such as usage data), and data from third-party sources. It also explains how personal data is shared with affiliates and third parties, how cookies are used, and users' rights regarding data access and control. For detailed information, it's best to review the policy directly on its site.

SoundCloud loyalty program

SoundCloud does not have a loyalty program.

Frequently asked questions about SoundCloud

SoundCloud is mainly used for streaming and sharing music, podcasts, and other audio content. It allows artists to upload and promote their work, while users can listen, like, and comment on tracks.
Content that violates copyrights, such as pirated music or unauthorized uploads, is prohibited. Additionally, hate speech, harassment, and explicit content may be flagged and removed.
SoundCloud’s offline functionality is limited; users with a paid subscription can download and listen to tracks offline through the app. Free accounts do not have this option.

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