Sonic

Sonic is an internet service provider that offers high-speed internet, including fiber-optic and broadband services, to homes and businesses.

Telephone
Customer service : (855) 394-0100
Email
Mailing address
2260 Apollo Way
Santa Rosa, CA 95407
Website
sonic.com

What you need to know about Sonic

We have not received any recent complaints about Sonic.

How to resolve a problem with Sonic

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Sonic customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Gavin Holder
Chief Operating Officer at Sonic
Secondary
Scott Doty
CIO, VP, Co-owner, Co-founder
Chief Executive
Dane Jasper

Frequently asked questions about Sonic

For general support, call Sonic at (855) 394-0100.
Sonic does not offer 24/7 phone support. Their customer service is available daily from 8 a.m. to 10 p.m. Pacific time, 7 days a week.
Email Sonic's support team at support@sonic.com for any inquiries.
For billing-related questions, call (888) 766-4233 from 8 a.m. to 5 p.m. Pacific time, Monday to Saturday. Also email billing inquiries to billing@sonic.com or send an SMS to (833) 915-8300 (SMS support is available Monday to Friday). Additional Sonic Contact Methods:
  • SMS Support for General Inquiries: (833) 836-0300
  • Fax for Billing: (707) 547-2199

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