Sonesta International Hotels

Sonesta International Hotels is a U.S.-based hospitality company that owns, operates, and franchises hotels, resorts, and extended-stay properties worldwide.

Telephone
Main : (617) 658-0078
Customer service : (855) 622-2160
Mailing address
400 Centre Street
Newton, MA 02458
Website
sonesta.com

What you need to know about Sonesta International Hotels

Sonesta International Hotels generally responds to customer service in a satisfactory manner.

How to resolve a problem with Sonesta International Hotels

Try self-service first

Use our proven resolution methods, or Sonesta International Hotels’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Sonesta International Hotels respond?

Phone support
Sonesta International Hotels customer service is available 24/7.
Email support
Sonesta International Hotels does not offer email support.
Live chat support
Sonesta International Hotels customer service does not offer live chat support, but you can contact the customer service through its online contact form.
Social media
Sonesta International Hotels is available on social media platforms such as Facebook and X.

You can access Sonesta International Hotels social media here.
Help center/FAQ
Sonesta International Hotels has a help center that covers topics such as travel pass, reservations, billing/payments, etc.
Verified contacts

Sonesta International Hotels customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jeffrey Lechich
Sales Manager
Primary
Stephanie Billstone
Senior Director Of Operations
Secondary
Michelle Steffens
Chief Operating Officer
Secondary
John Murray
CEO
Chief Executive
Keith Pierce

Sonesta International Hotels customer service policies

Sonesta International Hotels collects personal data (like name, contact info, payment details, travel history, preferences, health or ID info, device/browser data, etc.) through both online and offline interactions (websites, booking, stay at their properties, marketing, etc.). Sonesta International Hotels uses the data to provide, maintain, and personalize services, fulfill bookings, send communications and promotions, improve operations, and comply with legal obligations. Personal data may be shared with affiliates, franchisees, licensees, payment processors, third-party service providers, business partners, or under legal requirements. You have rights to access, correct, delete, or limit use of your data depending on your jurisdiction (especially under GDPR, CCPA, etc.), and you can opt out of promotional communications. They use cookies and similar technologies for analytics, functionality, and advertising. Security measures are in place, though no system is perfect, and policy changes are posted publicly.

Sonesta International Hotels loyalty program

Sonesta has a loyalty program called Sonesta Travel Pass, which lets members earn and redeem points across its hotel brands with tiered status levels offering added perks.

Frequently asked questions about Sonesta International Hotels

Sonesta International Hotels is owned by Service Properties Trust — a real-estate investment trust (REIT) that holds a significant stake (about 34%) in Sonesta.
Call Sonesta International Hotels customer service at (855) 622-2160.
Sonesta International Hotels customer service is available 24/7.

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