Sonesta International Hotels Customer Service Contacts

Sonesta International Hotels collects personal data (like name, contact info, payment details, travel history, preferences, health or ID info, device/browser data, etc.) through both online and offline interactions (websites, booking, stay at their properties, marketing, etc.). Sonesta International Hotels uses the data to provide, maintain, and personalize services, fulfill bookings, send communications and promotions, improve operations, and comply with legal obligations. Personal data may be shared with affiliates, franchisees, licensees, payment processors, third-party service providers, business partners, or under legal requirements. You have rights to access, correct, delete, or limit use of your data depending on your jurisdiction (especially under GDPR, CCPA, etc.), and you can opt out of promotional communications. They use cookies and similar technologies for analytics, functionality, and advertising. Security measures are in place, though no system is perfect, and policy changes are posted publicly.

By using the site or services, a user agrees to the rules laid out in the terms of use. These include: being of legal age (at least 18); using the site only for internal, lawful purposes; keeping login/account information secure; acknowledging that the site and all content are owned by Sonesta International Hotels and its licensors; understanding that reservations, cancellations, pricing, etc., can have different rules depending on brand, location, or rate; giving up the right to bring class actions or jury trials for most disputes (instead agreeing to individual arbitration under U.S. law in Massachusetts); accepting limited liability on Sonesta’s part (e.g. for inaccuracies, technical disruptions, etc.); and that the terms may be updated over time, with continued use meaning acceptance of the updated terms.

Find Sonesta International Hotels’ locations by visiting the locations page, which lists all hotels by country and region.

find a list of pet-friendly hotels on Sonesta’s pet friendly hotels page, which shows all participating locations.