Soma sells lingerie and loungewear with an emphasis on comfort and fit.
Soma Responsiveness rating
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What you need to know about Soma
The company responds to most customer complaints in a satisfactory manner.
- Soma’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Soma with our insider guide or through its executive contacts.
- Soma’s customer service policies are standard. Here are our frequently asked questions about Soma.
Soma customer service response times
Soma’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available from 7 a.m. to 10 p.m. Eastern time, 7 days a week. Call customer service at (866) 768-7662. |
| Email support | Soma customer service email is monitored 7 days a week, with responses provided within 24 to 48 hours. Email Soma at customerservice@soma.com. |
| Live chat | Soma customer service live chat response times are available from 8:00 a.m. to 10:00 p.m. Eastern time, 7 days a week. |
| Social media | Soma is active on social media platforms such as Facebook, Instagram, and X. Here’s how to reach Soma via social media. |
| Help center/FAQ | The Soma help center / FAQ provides answers to common questions about our products, orders, and shipping. |
How to resolve a problem with Soma
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Soma mailing address
11215 Metro Parkway
Fort Myers, FL 33966
Soma executive customer service contacts
Primary Contact
Michelle Pitzer
Senior Director, Contact Center
11215 Metro Parkway
Fort Myers, FL 33966
michelle.pitzer@knitwellgroup.com
Secondary Contact
Patrick Walsh
Chief Operating Officer
11215 Metro Parkway
Fort Myers, FL 33966
patrick.walsh@knitwellgroup.com
Chief Executive
Lizanne Kindler
11215 Metro Parkway
Fort Myers, FL 33966
lizanne.kindler@knitwellgroup.com
What is the relationship between Soma and KnitWell Group?
KnitWell Group is the parent company of Soma, following the acquisition of Chico’s FAS, Inc. by Sycamore Partners in January 2024. This change shifted the ownership of Soma, along with other brands such as Chico’s and White House Black Market, to the KnitWell Group.
How can I contact Soma customer service?
Call (866) 768-7662 or email customerservice@soma.com.
Does Soma have an online chat service?
Yes, Soma has an online chat service.
How to get professional help with your Soma problem
If you need help with Soma, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.