Solara Medical Supplies (AdaptHealth) Customer Service Contacts

Founded in 2002, Solara is the largest U.S. independent supplier of Continuous Glucose Monitors (CGMs) and Insulin Pumps and carries a full line of diabetes products and supplies.

How to reach a person at Solara Medical Supplies (AdaptHealth)

Solara Medical Supplies (AdaptHealth) Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Solara Medical Supplies (AdaptHealth)

The company responds to most customer complaints in satisfactory manner.

How to resolve a problem with Solara Medical Supplies (AdaptHealth)

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Solara Medical Supplies (AdaptHealth) mailing address

Airside Business Park
600 Lindbergh Drive
Moon Township, PA 15108

Solara Medical Supplies (AdaptHealth) social media channels


Solara Medical Supplies (AdaptHealth) executive customer service contacts

Primary Contact
James A . Vainio
Vice President, Customer Service Regional VP
Airside Business Park
600 Lindbergh Drive
Moon Township, PA 15108
jvainio@adapthealth.com

Secondary Contact
Keith H. Crawford
Denver Metropolitan Area, United States Chief Commercial Officer
Airside Business Park
600 Lindbergh Drive
Moon Township, PA 15108
keith.crawford@adapthealth.com

Michael Burbach
Vice President, Operations
Airside Business Park
600 Lindbergh Drive
Moon Township, PA 15108
mike.burbach@adapthealth.com

Chief Executive
Steve Foreman
Airside Business Park
600 Lindbergh Drive
Moon Township, PA 15108
steve.foreman@adapthealth.com

Frequently asked questions about Solara Medical Supplies (AdaptHealth)

What is the relationship between Solara Medical Supplies and Adapthealth?

Solara Medical Supplies is a leading provider of medical supplies, particularly for individuals with diabetes. AdeptHealth is a healthcare company that specializes in providing comprehensive health services and products. The relationship between Solara Medical Supplies and AdeptHealth is that Solara Medical Supplies operates as a division or subsidiary under the AdeptHealth umbrella.

This relationship typically means that Solara Medical Supplies benefits from the resources, network, and infrastructure of AdeptHealth while maintaining its specialized focus on diabetes care and medical supplies. AdeptHealth, in turn, broadens its portfolio and market reach through the specialized services offered by Solara Medical Supplies.

In summary, Solara Medical Supplies is a part of AdeptHealth, contributing to its mission of providing high-quality health services and products to patients.

Does Solara Medical Supplies (AdaptHealth) have an online contact form?

Yes, you can find the online contact form here.

How can I contact Solara Medical Supplies (AdaptHealth) customer service?

When can I contact Solara Medical Supplies (AdaptHealth) customer service?

Monday to Friday 8 a.m. to 5 p.m. Pacific time.

How can I track my order with Solara Medical Supplies (AdaptHealth)?

You can track your order by logging into your account on the Solara Medical Supplies (AdeptHealth) website. You will also receive an email with tracking information once your order has shipped.

What should I do if I received the wrong product or my order is damaged?

If you receive the wrong product or your order is damaged, contact Solara Medical Supplies (AdeptHealth) customer service at (855) 404-6727 immediately. They will assist you with returning the incorrect or damaged items and arranging for replacements.

Can I return or exchange a product purchased from Solara Medical Supplies (AdaptHealth)?

Yes, you can return or exchange products purchased from Solara Medical Supplies (AdaptHealth). The return policy may vary depending on the product. Typically, items must be returned within a certain period (e.g., 30 days) and in their original condition. Contact customer service at (855) 404-6727 for specific return instructions.

How can I update my insurance information with Solara Medical Supplies (AdaptHealth)?

To update your insurance information, contact Solara Medical Supplies (AdaptHealth) customer service at (855) 404-6727. You may need to provide your new insurance details, including policy number and provider information.

What payment methods are accepted by Solara Medical Supplies (AdaptHealth)?

Solara Medical Supplies (AdaptHealth) typically accepts various payment methods, including credit/debit cards, insurance, and sometimes electronic funds transfer (EFT).

How do I set up automatic shipments for my medical supplies?

Call Solara Medical Supplies (AdeptHealth) customer service at (855) 404-6727.

What should I do if I need to cancel or modify my order?

If you need to cancel or modify your order, contact Solara Medical Supplies (AdaptHealth) customer service at (855) 404-6727 as soon as possible.

How can I find out if a specific product is covered by my insurance?

To determine if a specific product is covered by your insurance, contact Solara Medical Supplies (AdaptHealth) customer service with your insurance details and the product information. They can verify coverage and help with any necessary insurance claims.

How to get professional help with your Solara Medical Supplies (AdaptHealth) problem

If you need help with Solara Medical Supplies (AdaptHealth), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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