Solairus Aviation is a U.S.-based private aviation services company that manages and operates business jets on behalf of aircraft owners.
Solairus Aviation Responsiveness rating
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What you need to know about Solairus Aviation
The company responds to most customer complaints in a satisfactory manner.
- Solairus Aviation’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Solairus Aviation with our insider guide or through its executive contacts.
- Solairus Aviation’s customer service policies are standard. Here are our frequently asked questions about Solairus Aviation.
Solairus Aviation customer service response times
Solairus Aviation’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Solairus Aviation customer service phone response times may vary depending on call volume and the nature of the inquiry. While specific response times are not publicly disclosed, Solairus Aviation provides timely assistance for inquiries related to flight scheduling, ownership, and other services. Call customer service at (800) 359-7861 (available 24/7). |
| Email support | Solairus Aviation customer service email response times may vary depending on the volume of inquiries and the complexity of the request. While exact turnaround times are not publicly stated, the company responds promptly to emails regarding membership, flight scheduling, aircraft services, and general inquiries. Email Solairus Aviation at info@solairus.aero. |
| Live chat | Solairus Aviation does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Social media | Solairus Aviation is active on social media platforms such as Facebook, Instagram, and LinkedIn. Here’s how to reach Solairus Aviation via social media. |
| Help center/FAQ | Solairus Aviation does not have a help center/FAQ section on its website. |
How to resolve a problem with Solairus Aviation
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Solairus Aviation mailing address
201 1st Street
Petaluma, CA 94952
Solairus Aviation executive customer service contacts
Primary Contact
Chase Sperry
Director, Client Services
201 1st Street
Petaluma, CA 94952
csperry@solairus.aero
Secondary Contact
Greg Petersen
Chief Operating Officer
201 1st Street
Petaluma, CA 94952
gpetersen@solairus.aero
Chief Executive
Dan Drohan
201 1st Street
Petaluma, CA 94952
ddrohan@solairus.aero
How can I contact Solairus Aviation customer service?
Call (800) 359-7861 or email info@solairus.aero.
Does Solairus Aviation offer international flights?
Yes, Solairus Aviation offers international flight services through its charter operations.
What types of aircraft does Solairus Aviation manage?
Solairus Aviation manages a range of private planes, from turboprops and light jets to large, long-range aircraft.
What is Altitude?
Altitude is Solairus Aviation’s private jet charter club, a membership program that offers benefits including guaranteed access to charter aircraft.
How to get professional help with your Solairus Aviation problem
If you need help with Solairus Aviation, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.