Soko Glam Customer Service Contacts

Soko Glam is an online retailer that specializes in Korean skin care and beauty products.

How to reach a person at Soko Glam

Soko Glam Responsiveness rating

rating
3/5

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What you need to know about Soko Glam

Customer service experiences with Soko Glam can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Company customer service response Soko Glam

Soko Glam’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportSoko Glam does not offer phone support.
Email supportResponses are typically provided within 24 hours.

Email Soko Glam at hello@sokoglam.com.
Online contact formSoko Glam does not have an online contact form.
Live chat supportSoko Glam does not offer live chat support.
Social mediaWhile Soko Glam maintains active profiles on social media platforms, specific response times are not detailed.

Here’s how to reach Soko Glam via social media.

How to resolve a problem with Soko Glam

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Soko Glam mailing address

1261 Broadway
Suite 1001
New York, NY 10001

Soko Glam loyalty program

Soko Glam offers a loyalty program called Soko Rewards, which allows members to earn points through purchases and other activities. These points can be redeemed for discounts and exclusive rewards.

Soko Glam social media channels

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Soko Glam executive customer service contacts

Primary Contact
Liliana Reyna
Manager of Customer Experience
1261 Broadway
Suite 1001
New York, NY 10001
liliana@sokoglam.com

LinkedIn

Secondary Contact
David Cho
Co-Founder
1261 Broadway
Suite 1001
New York, NY 10001
david@sokoglam.com

LinkedIn

Chief Executive
Charlotte Cho
1261 Broadway
Suite 1001
New York, NY 10001
charlotte@sokoglam.com

LinkedIn

Soko Glam customer service policies

What is Soko Glam's privacy policy?

Soko Glam’s privacy policy outlines the collection, use, and sharing of personal information gathered through its website and services. Information collected includes identifiers like name and email, transactional details, device data, geolocation, and browsing activity. This data is used for order fulfillment, customer support, marketing, and service improvement. Personal information may be shared with service providers, advertising partners, and, in certain cases, for legal compliance or business transfers. Users have rights regarding their data, including access, correction, and opting out of certain data uses.

What are Soko Glam's terms of service?

Soko Glam’s terms of service govern the use of its website and services, outlining user responsibilities, order processing, and limitations of liability. The terms specify that orders may be limited or canceled at discretion, and that users must provide accurate account information. The company disclaims liability for third-party tools and links provided through the site. By using the site, users agree to these terms and any future modifications.

How can I track my order?

Visit the orders & shipping page. You’ll need your order number and the email address used during checkout to access your order status.

How can I return an item?

Visit the returns center and enter your order number, along with the email or zip code used for the order. Soko Glam accepts returns on both new and gently used products within 60 days of the delivery date for a refund to your original payment method or store credit.

Frequently asked questions about Soko Glam

Who owns Soko Glam?

Soko Glam is a privately held company founded in 2012 by Charlotte Cho and David K. Cho. The company is headquartered in New York City and specializes in curating and retailing Korean beauty products.

How can I contact Soko Glam customer service?

Email Soko Glam customer service at hello@sokoglam.com.

Does Soko Glam have an online contact form or chat support?

No, Soko Glam does not have an online contact form or chat support.

How to get professional help with your Soko Glam problem

If you need help with Soko Glam, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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