Soko Glam

Soko Glam is an online retailer that specializes in Korean skin care and beauty products.

Mailing address

1261 Broadway, Suite 1001
New York, NY 10001

Website

What you need to know about Soko Glam

Customer service experiences with Soko Glam can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Soko Glam’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Soko Glam with our insider guide or through our executive contacts.
Soko Glam's customer service policies are standard. Here are our frequently asked questions about Soko Glam.

How to resolve a problem with Soko Glam

Try self-service first

Use our proven resolution methods, or Soko Glam’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Soko Glam respond?

Phone support

Soko Glam does not offer phone support.

Email support

Responses are typically provided within 24 hours.

Email Soko Glam at hello@sokoglam.com.

Online contact form

Soko Glam does not have an online contact form.

Live chat support

Soko Glam does not offer live chat support.

Social media

While Soko Glam maintains active profiles on social media platforms, specific response times are not detailed.

Here's how to reach Soko Glam via social media.

Verified contacts

Soko Glam customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Liliana Reyna

Manager of Customer Experience

liliana@sokoglam.com

Secondary

David Cho

Co-Founder

david@sokoglam.com

Chief Executive

Charlotte Cho

Chief Executive

charlotte@sokoglam.com

Soko Glam self-service links

Visit the orders & shipping page. You'll need your order number and the email address used during checkout to access your order status.

Soko Glam customer service policies

Soko Glam's privacy policy outlines the collection, use, and sharing of personal information gathered through its website and services. Information collected includes identifiers like name and email, transactional details, device data, geolocation, and browsing activity. This data is used for order fulfillment, customer support, marketing, and service improvement. Personal information may be shared with service providers, advertising partners, and, in certain cases, for legal compliance or business transfers. Users have rights regarding their data, including access, correction, and opting out of certain data uses.

Soko Glam loyalty program

Soko Glam offers a loyalty program called Soko Rewards, which allows members to earn points through purchases and other activities. These points can be redeemed for discounts and exclusive rewards.

Frequently asked questions about Soko Glam

Soko Glam is a privately held company founded in 2012 by Charlotte Cho and David K. Cho. The company is headquartered in New York City and specializes in curating and retailing Korean beauty products.

Email Soko Glam customer service at hello@sokoglam.com.

No, Soko Glam does not have an online contact form or chat support.

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