SkyTeam

SkyTeam is an airline alliance that offers coordinated services and benefits across its member airlines.

Telephone
Main : (954) 791-4900
Email
Mailing address
Amsterdamseweg 55, Wing 3.3
1180 GP Amstelveen, Netherlands
Website
skyteam.com

What you need to know about SkyTeam

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with SkyTeam

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

SkyTeam customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mauro Oretti
Head of SkyTeam Operations
Chief Executive
Patrick Roux

Frequently asked questions about SkyTeam

As of 2024, the member airlines of SkyTeam are: Aeroflot (temporarily suspended) Aerolíneas Argentinas Aeroméxico Air Europa Air France China Airlines China Eastern Airlines Czech Airlines Delta Air Lines Garuda Indonesia ITA (successor to Alitalia, which ceased operations in October 2021) Kenya Airways KLM Royal Dutch Airlines Korean Air Middle East Airlines (MEA) SAS Saudia TAROM Vietnam Airlines Virgin Atlantic Airways XiamenAir Check the SkyTeam website for the most current list of member airlines, as membership can change.
Call (954) 791-4900 or email customercontact@skyteam.com.
Direct complaints to the airline that operated your flight. SkyTeam itself handles overall alliance issues but does not directly manage individual flight or service complaints.
Visit the SkyTeam website for details on the SkyTeam frequent flyer program, or check with the frequent flyer program of the individual airline you fly with.
Contact the airline with which you made the booking, as SkyTeam does not handle individual flight bookings or issues directly.
Check the status of your flight through the airline operating the flight or go to the SkyTeam website.

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