SkyTeam is an airline alliance that offers coordinated services and benefits across its member airlines.
SkyTeam Responsiveness rating
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What you need to know about SkyTeam
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with SkyTeam
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.SkyTeam mailing address
Amsterdamseweg 55
Wing 3.3
1180 GP Amstelveen, Netherlands
SkyTeam executive customer service contacts
Primary Contact
Mauro Oretti
Head of SkyTeam Operations
Amsterdamseweg 55
Wing 3.3
1180 GP Amstelveen, Netherlands
mauro.oretti@skyteam.com
Chief Executive
Patrick Roux
Amsterdamseweg 55
Wing 3.3
1180 GP Amstelveen, Netherlands
patrick.roux@skyteam.com
Who are SkyTeam's member airlines?
As of 2024, the member airlines of SkyTeam are:
- Aeroflot (temporarily suspended)
- Aerolíneas Argentinas
- Aeroméxico
- Air Europa
- Air France
- China Airlines
- China Eastern Airlines
- Czech Airlines
- Delta Air Lines
- Garuda Indonesia
- ITA (successor to Alitalia, which ceased operations in October 2021)
- Kenya Airways
- KLM Royal Dutch Airlines
- Korean Air
- Middle East Airlines (MEA)
- SAS
- Saudia
- TAROM
- Vietnam Airlines
- Virgin Atlantic Airways
- XiamenAir
Check the SkyTeam website for the most current list of member airlines, as membership can change.
How can I contact SkyTeam customer service?
Call (954) 791-4900 or email customercontact@skyteam.com.
How do I make a complaint about a SkyTeam flight or service?
Direct complaints to the airline that operated your flight. SkyTeam itself handles overall alliance issues but does not directly manage individual flight or service complaints.
How do I find information about SkyTeam's frequent flyer program?
Visit the SkyTeam website for details on the SkyTeam frequent flyer program, or check with the frequent flyer program of the individual airline you fly with.
What should I do if I have an issue with a SkyTeam flight booking?
Contact the airline with which you made the booking, as SkyTeam does not handle individual flight bookings or issues directly.
How can I check the status of my SkyTeam flight?
Check the status of your flight through the airline operating the flight or go to the SkyTeam website.
How to get professional help with your SkyTeam problem
If you need help with SkyTeam, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.