Singer manufactures sewing machines and related products.
Singer Responsiveness rating
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What you need to know about Singer
Singer’s customer service response times may vary depending on the volume of inquiries, but the company generally provides timely assistance.
- Singer’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Singer with our insider guide or through its executive contacts.
- Singer’s customer service policies are standard. Here are our frequently asked questions about Singer.
Singer customer service response times
Singer’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Singer’s customer service phone support is usually available Monday through Friday, from 9 a.m. to 6 p.m. Eastern time. Response times may vary based on call volume, but typically, a representative can be reached within a few minutes during business hours. Call customer service at (800) 474-6437. |
| Email support | Singer’s customer service email support generally responds within 1 to 2 business days. Response times may vary depending on the volume of inquiries, but the company aims to assist promptly during regular business hours, Monday through Friday, 9 a.m. to 6 p.m. Eastern time. Email Singer at customerservice@singer.com. |
| Live chat | Singer live chat support Hours of operation: Monday through Friday, from 9 a.m. to 6 p.m. Eastern time. Response times can vary, but usually, a quick reply from a representative is provided during business hours. |
| Social media | Singer offers customer support through its social media channels, including Facebook, X, and Instagram. Here’s how to reach Singer via social media. |
| Help center/FAQ | Singer provides assistance through its help center and FAQ section on the website. It covers topics including troubleshooting, product registration, parts, accessories, and general inquiries about its sewing machines. |
How to resolve a problem with Singer
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Singer mailing address
5300 Blue Lagoon Drive
Suite 200
Miami, FL 33126
Singer loyalty program
Singer does not have a loyalty program.
Singer social media channels
Singer executive customer service contacts
Primary Contact
Vickey Merritt
Director of Customer Service
5300 Blue Lagoon Drive
Suite 200
Miami, FL 33126
vickey.merritt@svpworldwide.com
Secondary Contact
Susan Nedved
Director of E-Commerce
5300 Blue Lagoon Drive
Suite 200
Miami, FL 33126
susan.nedved@svpworldwide.com
Chief Executive
Jason Forcier
5300 Blue Lagoon Drive
Suite 200
Miami, FL 33126
jason.forcier@svpworldwide.com
Singer customer service policies
What is Singer's privacy policy?
Singer’s privacy policy describes how the company uses, collects, and protects users’ personal information. It details how data are stored, shared, and secured when individuals interact with its products and services.
What are Singer's terms and conditions?
Singer’s terms and conditions describe the rules and guidelines for using its products, services, and website.
What is Singer's return policy?
Singer’s return policy allows customers to return most products within a specified period, typically 30 days, for a full refund or exchange. The items must be in new, unused condition and in their original packaging.
Singer self-service links
What can I access through my Singer account?
You can manage product registrations, track orders, update your personal information, and access support resources through your Singer account.
How can I track my order with Singer?
Visit the website and log into your account. In the “Order History” section, view detailed information about your orders, including tracking numbers and shipping status. If you don’t have an account, track your order using the tracking link provided in the order confirmation email.
Can I get assistance with parts and accessories?
Yes, the website provides information about parts and accessories through the help center.
What is the relationship between Singer and SVP Worldwide?
SVP Worldwide is the parent company of Singer.
How can I contact Singer customer service?
Call (800) 474-6437 or email customerservice@singer.com.
Does Singer have an online chat service?
Yes, Singer has an online chat service.
How to get professional help with your Singer problem
If you need help with Singer, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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