Singapore Airlines is the flag carrier of Singapore and one of the world’s largest airlines. Its subsidiary SilkAir manages regional flights to secondary cities with short-haul aircraft.
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What you need to know about Singapore Airlines
Singapore Airlines is one of the least complained-about airlines. It has a reputation for excellent customer service. We've had some cases involving late refunds during the pandemic, but there were quickly resolved when we asked about them.
How to resolve a Singapore Airlines problem
Our guide to resolving any customer service problem will help you with your Singapore Airlines problem. Please contact our advocacy team directly if Singapore Airlines won't help you. Also, please see our guide to booking an airline ticket for more problem-solving tips.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Airline House
25 Airline Road
819829, Singapore
https://www.singaporeair.com/
Phone Contacts
Main: +65 6223 8888
Customer Service: (800) 742-3333
Fax number: +65 6490 0596
Email Contacts
[email protected]
[email protected]
Customer Service Resources
Contract of Carriage
Contact us
Social Media Contacts
Executive Contacts
Primary Contact
Carol Ong
Senior Manager Global & Corporate Sales
Airline House
25 Airline Road
819829, Singapore
[email protected]
Secondary Contact
Tim Lee
Vice President Western USA
Airline House
25 Airline Road
819829, Singapore
[email protected]
Mak Swee Wah
Executive Vice President of Commercial
Airline House
25 Airline Road
819829, Singapore
[email protected]
Chief Executive
Goh Choon Phong
Airline House
25 Airline Road
819829, Singapore
[email protected]