Singapore Airlines Customer Service Contacts

Singapore Airlines is the flag carrier of Singapore and one of the world’s largest airlines. Its subsidiary SilkAir manages regional flights to secondary cities with short-haul aircraft.

How to reach a person at Singapore Airlines

Customer Service:  (833) 727-0118

Fax number : +65-6490-0596

Singapore Airlines Responsiveness rating


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Customer service resources

Contract of Carriage
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What you need to know about Singapore Airlines

Singapore Airlines is one of the least complained-about airlines. It has a reputation for excellent customer service. We’ve had some cases involving late refunds during the pandemic, but there were quickly resolved when we asked about them.

How to solve a problem with Singapore Airlines

Our guide to resolving any customer service problem will help you with your Singapore Airlines problem. Please contact our advocacy team directly if Singapore Airlines won’t help you. Also, please see our guide to booking an airline ticket for more problem-solving tips.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Singapore Airlines mailing address

Singapore Airlines
Airline House
25 Airline Road

Singapore Airlines social media channels


Singapore Airlines executive customer service contacts

Primary Contact
Carol Ong
Senior Manager Global u0026 Corporate Sales
Airline House
25 Airline Road

Secondary Contact
Tim Lee
Vice President Western USA
Airline House
25 Airline Road

Mak Swee Wah
Executive Vice President of Commercial
Airline House
25 Airline Road

Chief Executive
Goh Choon Phong
Senior Manager Global u0026 Corporate Sales
Airline House
25 Airline Road

Frequently asked questions about Singapore Airlines

How can I contact Singapore Airlines from the USA?

You can contact Singapore Airlines in the USA by calling its toll-free 24-hour customer service hotline at (800) 742-3333. For other inquiries, you can email them at

What is the phone number for Singapore Airlines’ 24-hour call center in Australia?

The 24-hour call center for Singapore Airlines in Australia is (800) 663-3046.

How do I contact Singapore Airlines customer service in the U.K.?

To contact Singapore Airlines customer service in the U.K., dial 0844-800-2380.

What is the baggage allowance for Singapore Airlines economy class?

The baggage allowance for Singapore Airlines’ economy class varies depending on the route and fare type. Typically, it includes one checked bag weighing no more than 50 pounds (23 kg) and one carry-on bag. However, passengers should check the specific details for their flight on the Singapore Airlines website to avoid any confusion.

Who is the owner of Singapore Airlines?

Singapore Airlines is a carrier that is owned by Temasek Holdings, which is a state-owned investment company in Singapore.

How to get professional help with your Singapore Airlines problem

If you need help with Singapore Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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