Singapore Airlines

Singapore Airlines is the flag carrier of Singapore. Its low-cost subsidiary is Scoot.

Telephone
Customer service : (833) 727-0118
Main : +65-6223-8888
Headquarters
Airline House, 25 Airline Road
Singapore, 819829
Singapore
Mailing address
Singapore Airlines Ltd., Airline House, 25 Airline Road
Singapore, 819829
Singapore
Website
singaporeair.com

What you need to know about Singapore Airlines

We receive occasional complaints about Singapore Airlines involving late refunds during the pandemic.

How to resolve a problem with Singapore Airlines

Try self-service first

Use our proven resolution methods, or Singapore Airlines’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Singapore Airlines respond?

Phone support

Singapore Airlines operates a 24-hour U.S. contact center for reservations, KrisFlyer services and general inquiries. The line is TTY/TDD compatible.

Call (833) 727-0118.

Email support

Singapore Airlines does not list a customer service email address for U.S. customers. Instead, it offers an online feedback form for detailed inquiries and complaints.

Live chat support

Singapore Airlines' chatbot, Kris, is available 24/7 through the "Chat now" button on its website. Kris handles common questions such as flight status, baggage allowances and waitlist status. If it can't resolve your issue, it will offer to connect you with a customer service agent, if one is available.

Social media

Singapore Airlines is active on Facebook, Instagram, X (Twitter), YouTube, and LinkedIn. Social media response times are typically within a few hours during business hours.

Help center/FAQ

Singapore Airlines' help center/FAQ provides quick answers to common questions regarding bookings, check-in, baggage, KrisFlyer, refunds, and flight status.

Verified contacts

Singapore Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Chuan Kai Lim
Head Customer Contact Services (KrisFlyer Contact Centre)
Primary
Phee Teik Yeoh
Senior Vice President Customer Experience
Secondary
Berry Van Dam
Head Customer Relations and PPS Club Benelux

Additional contacts

Alternative
Angeline Khoo
Vice President Customer Experience

Singapore Airlines customer service policies

Singapore Airlines' privacy policy describes how the organization collects, uses, and protects personal information. It outlines how data are used for processing bookings, managing accounts, and for marketing purposes.

Singapore Airlines loyalty program

Singapore Airlines offers a loyalty program called KrisFlyer, which allows members to earn miles on Singapore Airlines flights and with partner airlines, hotels, car rentals, and retail. Miles can be redeemed for flights, upgrades, hotel stays, and other rewards. Elite tiers include KrisFlyer Elite Silver and KrisFlyer Elite Gold, offering additional benefits such as lounge access and priority boarding. Above the KrisFlyer Elite Silver and Elite Gold tiers, Singapore Airlines also operates the PPS Club and Solitaire PPS Club programs for its most frequent premium-cabin travelers.

Frequently asked questions about Singapore Airlines

You can contact Singapore Airlines in the USA by calling its toll-free 24-hour customer service hotline at (833) 727-0118. Its old number, (800) 742-3333, is no longer in service, and Singapore Airlines warns customers not to do business with anyone answering that line.
Baggage allowances vary by route, fare type and membership status. On flights to and from the U.S. and Canada, economy passengers get two checked bags of up to 23 kg (50 lbs.) each. On other routes, economy allowances range from 25 kg to 30 kg in total, depending on fare type. Check your allowance on your ticket or at singaporeair.com.
Singapore Airlines is a publicly traded company listed on the Singapore Exchange. The Singaporean government, through Temasek Holdings, owns a majority stake in the company.

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