Singapore Airlines is the flag carrier of Singapore. Its subsidiary SilkAir operates regional flights to secondary cities with short-haul aircraft.
Singapore Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Singapore Airlines
We receive occasional complaints about Singapore Airlines involving late refunds during the pandemic.
How to solve a problem with Singapore Airlines
Our guide to resolving any customer service problem will help you with your Singapore Airlines problem. Please contact our advocacy team directly if Singapore Airlines won’t help you. Also, please see our guide to booking an airline ticket for more problem-solving tips.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Singapore Airlines mailing address
Singapore Airlines
Airline House
25 Airline Road
Singapore Airlines social media channels
Singapore Airlines executive customer service contacts
Primary Contact
Melvin Low
Manager Customer Contact Services (Global Delivery)
Airline House
25 Airline Road
melvin_low@singaporeair.com.sg
Berry Van Dam
Airline House
25 Airline Road
berry_vandam@singaporeair.com.sg
Angeline Khoo
Vice President Customer Experience
Airline House
25 Airline Road
angeline_khoo@singaporeair.com
How can I contact Singapore Airlines from the USA?
You can contact Singapore Airlines in the USA by calling its toll-free 24-hour customer service hotline at (800) 742-3333. For other inquiries, you can email them at us_feedback@singaporeair.com.sg.
What is the phone number for Singapore Airlines’ 24-hour call center in Australia?
The 24-hour call center for Singapore Airlines in Australia is (800) 663-3046.
How do I contact Singapore Airlines customer service in the U.K.?
To contact Singapore Airlines customer service in the U.K., dial 0844-800-2380.
What is the baggage allowance for Singapore Airlines economy class?
The baggage allowance for Singapore Airlines’ economy class varies depending on the route and fare type. Typically, it includes one checked bag weighing no more than 50 pounds (23 kg) and one carry-on bag. However, passengers should check the specific details for their flight on the Singapore Airlines website to avoid any confusion.
Who is the owner of Singapore Airlines?
Singapore Airlines is a carrier that is owned by Temasek Holdings, which is a state-owned investment company in Singapore.
How to get professional help with your Singapore Airlines problem
If you need help with Singapore Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
