Singapore Airlines

Singapore Airlines is the flag carrier of Singapore. Its former regional subsidiary SilkAir was merged into Singapore Airlines in 2021, with routes absorbed into Singapore Airlines and its low-cost arm Scoot.

Telephone

Customer service : (833) 727-0118

Main : +65-6223-8888

Mailing address

Singapore Airlines, Airline House, 25 Airline Road, Singapore 819829
Singapore 819829

Website

singaporeair.com

What you need to know about Singapore Airlines

We receive occasional complaints about Singapore Airlines involving late refunds during the pandemic.

Singapore Airlines’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Singapore Airlines with our insider guide or through our executive contacts.
Singapore Airlines' customer service policies are standard. Here are our frequently asked questions about Singapore Airlines.

How to resolve a problem with Singapore Airlines

Try self-service first

Use our proven resolution methods, or Singapore Airlines’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Singapore Airlines respond?

Phone support

Singapore Airlines operates a 24-hour customer service hotline for the USA and Australia. Representatives are available around the clock for flight bookings, changes, cancellations, and other inquiries.

Call (833) 727-0118.

Email support

Singapore Airlines provides regional email addresses for customer inquiries. The airline also offers an online feedback form on its website for submitting detailed inquiries and complaints.

Live chat support

Singapore Airlines offers live chat support through its website and mobile app. Response times are generally prompt during business hours. The airline's virtual assistant, Kris, is available 24/7 for common queries.

Social media

Singapore Airlines is active on Facebook, Instagram, X (Twitter), YouTube, and LinkedIn. Social media response times are typically within a few hours during business hours.

Help center/FAQ

Singapore Airlines' help center/FAQ provides quick answers to common questions regarding bookings, check-in, baggage, KrisFlyer, refunds, and flight status.

Verified contacts

Singapore Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Chuan Kai Lim

Head Customer Contact Services (KrisFlyer Contact Centre)

Primary

Phee Teik Yeoh

Senior Vice President Customer Experience

pheeteik_yeoh@singaporeair.com.sg

Secondary

Berry Van Dam

Head Customer Relations and PPS Club Benelux

berry_vandam@singaporeair.com.sg

Additional contacts

Angeline Khoo

Vice President Customer Experience

angeline_khoo@singaporeair.com

Singapore Airlines self-service links

Visit singaporeair.com and navigate to "Manage Booking." Enter your booking reference and last name to view, change, or cancel your flight, select seats, add meals, and more.

Singapore Airlines customer service policies

Singapore Airlines' privacy policy describes how the organization collects, uses, and protects personal information. It outlines how data are used for processing bookings, managing accounts, and for marketing purposes.

Singapore Airlines loyalty program

Singapore Airlines offers a loyalty program called KrisFlyer, which allows members to earn miles on Singapore Airlines flights and with partner airlines, hotels, car rentals, and retail. Miles can be redeemed for flights, upgrades, hotel stays, and other rewards. Elite tiers include KrisFlyer Elite Silver and KrisFlyer Elite Gold, offering additional benefits such as lounge access and priority boarding. Above the KrisFlyer Elite Silver and Elite Gold tiers, Singapore Airlines also operates the PPS Club and Solitaire PPS Club programs for its most frequent premium-cabin travellers.

Frequently asked questions about Singapore Airlines

You can contact Singapore Airlines in the USA by calling its toll-free 24-hour customer service hotline at (800) 742-3333.

Baggage allowances vary by route, fare type, and membership status. Economy passengers typically receive 23–30 kg (or one to two pieces on piece-concept routes). Check your specific allowance on your booking confirmation or at singaporeair.com.

Singapore Airlines is a publicly traded company. The Singaporean government, via Temasek holdings, owns a majority stake in the company.

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