Singapore Airlines is the flag carrier of Singapore. Its former regional subsidiary SilkAir was merged into Singapore Airlines in 2021, with routes absorbed into Singapore Airlines and its low-cost arm Scoot.
Singapore Airlines Responsiveness rating
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What you need to know about Singapore Airlines
We receive occasional complaints about Singapore Airlines involving late refunds during the pandemic.
- Singapore Airlines’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Singapore Airlines with our insider guide or through our executive contacts.
- Singapore Airlines’ customer service policies are standard. Here are our frequently asked questions about Singapore Airlines.
Company customer service response times
| Phone support | Singapore Airlines operates a 24-hour customer service hotline for the USA and Australia. Representatives are available around the clock for flight bookings, changes, cancellations, and other inquiries. Call (833) 727-0118. |
| Email support | Singapore Airlines provides regional email addresses for customer inquiries. The airline also offers an online feedback form on its website for submitting detailed inquiries and complaints. |
| Live chat support | Singapore Airlines offers live chat support through its website and mobile app. Response times are generally prompt during business hours. The airline’s virtual assistant, Kris, is available 24/7 for common queries. |
| Social media | Singapore Airlines is active on Facebook, Instagram, X (Twitter), YouTube, and LinkedIn. Social media response times are typically within a few hours during business hours. |
| Help center/FAQ | Singapore Airlines’ help center/FAQ provides quick answers to common questions regarding bookings, check-in, baggage, KrisFlyer, refunds, and flight status. |
How to solve a problem with Singapore Airlines
Our guide to resolving any customer service problem will help you with your Singapore Airlines problem. Please contact our advocacy team directly if Singapore Airlines won’t help you. Also, please see our guide to booking an airline ticket for more problem-solving tips.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Singapore Airlines mailing address
Singapore Airlines
Airline House
25 Airline Road, Singapore 819829
Singapore Airlines loyalty program
Singapore Airlines offers a loyalty program called KrisFlyer, which allows members to earn miles on Singapore Airlines flights and with partner airlines, hotels, car rentals, and retail. Miles can be redeemed for flights, upgrades, hotel stays, and other rewards. Elite tiers include KrisFlyer Elite Silver and KrisFlyer Elite Gold, offering additional benefits such as lounge access and priority boarding. Above the KrisFlyer Elite Silver and Elite Gold tiers, Singapore Airlines also operates the PPS Club and Solitaire PPS Club programs for its most frequent premium-cabin travellers.
Singapore Airlines social media channels
Singapore Airlines executive customer service contacts
Primary Contact
Chuan Kai Lim
Head Customer Contact Services (KrisFlyer Contact Centre)
Airline House
25 Airline Road
chuankai_lim@singaporeair.com.sg
Secondary Contact
Berry Van Dam
Head Customer Relations and PPS Club Benelux
Airline House
25 Airline Road
berry_vandam@singaporeair.com.sg
Alternative Contact
Angeline Khoo
Vice President Customer Experience
Airline House
25 Airline Road
angeline_khoo@singaporeair.com.sg
Singapore Airlines customer service policies
What is Singapore Airlines' privacy policy?
Singapore Airlines’ privacy policy describes how the organization collects, uses, and protects personal information. It outlines how data are used for processing bookings, managing accounts, and for marketing purposes.
What are Singapore Airlines' terms and conditions?
Singapore Airlines’ terms and conditions can be on their website for the most up-to-date information.
Singapore Airlines self-service links
How can I manage my Singapore Airlines booking online?
Visit singaporeair.com and navigate to “Manage Booking.” Enter your booking reference and last name to view, change, or cancel your flight, select seats, add meals, and more.
How do I request a refund from Singapore Airlines?
Visit the Singapore Airlines refund request page and complete the online form. Refund eligibility depends on your fare type. Processing times may vary.
How do I check in online for my Singapore Airlines flight?
Visit singaporeair.com and use the online check-in option, available from 48 hours up to 1 hour and 20 minutes before departure for most flights.
How can I contact Singapore Airlines from the USA?
You can contact Singapore Airlines in the USA by calling its toll-free 24-hour customer service hotline at (800) 742-3333.
What is the baggage allowance for Singapore Airlines economy class?
Baggage allowances vary by route, fare type, and membership status. Economy passengers typically receive 23–30 kg (or one to two pieces on piece-concept routes). Check your specific allowance on your booking confirmation or at singaporeair.com.
Who is the owner of Singapore Airlines?
Singapore Airlines is a publicly traded company. The Singaporean government, via Temasek holdings, owns a majority stake in the company.
How to get professional help with your Singapore Airlines problem
If you need help with Singapore Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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