SimpleTire is an online tire retailer that offers a range of tire brands through a network of suppliers and installers. It is a division of Dealer Tire.
SimpleTire Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate SimpleTire
What you need to know about SimpleTire
The company responds to most customer complaints in a satisfactory manner.
- SimpleTire’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with SimpleTire with our insider guide or through its executive contacts.
- SimpleTire’s customer service policies are standard. Here are our frequently asked questions about SimpleTire.
SimpleTire customer service response times
SimpleTire’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (888) 410-0604 SMS support (267) 376-8473 | Representatives are available Monday through Friday from 8 a.m. to 7 p.m., and Saturday from 9 a.m. to 5 p.m. (all times Eastern). |
| Email support info@simpletire.com | Representatives are available Monday through Friday from 8 a.m. to 7 p.m., and Saturday from 9 a.m. to 5 p.m. (all times Eastern). |
| Live chat | SimpleTire’s website offers a chat function that starts with an AI chatbot to answer common questions, with the option to reach a live representative during business hours (Monday through Friday from 8 a.m. to 7 p.m., and Saturday from 9 a.m. to 5 p.m.; all times Eastern). |
| Social media | SimpleTire is active on social media platforms such as Facebook, X, Instagram and YouTube. |
| Help center/FAQ | SimpleTire’s help center/FAQ offers quick answers to common questions about products, orders and customer service. |
How to resolve a problem with SimpleTire
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.SimpleTire mailing address
1415 North 5th Street
Suite 100
Philadelphia, PA 19122
SimpleTire loyalty program
SimpleTire does not have a loyalty program.
SimpleTire social media channels
SimpleTire executive customer service contacts
Primary Contact
Jamie Young
VP, Customer Care
1415 North 5th Street
Suite 100
Philadelphia, PA 19122
jamie.young@simpletire.com
Secondary Contact
Kenny Pratt
Partner Chief Consumer eCommerce Officer
1415 North 5th Street
Suite 100
Philadelphia, PA 19122
kenny.pratt@simpletire.com
Chief Executive
Scott Mueller
7012 Euclid Avenue
Cleveland, OH 44103
smueller@dealertire.com
SimpleTire customer service policies
What is SimpleTire's privacy policy?
SimpleTire’s privacy policy explains how the company collects, uses, and protects personal information. It details how customer data are used for processing orders and for marketing purposes.
What are SimpleTire's terms and conditions?
SimpleTire’s terms and conditions outline the rules for using the company’s services, including account creation, account management and the handling of personal information.
What is SimpleTire's return policy?
SimpleTire’s return policy allows customers to return unused tires within 30 days of delivery, with a $20 return shipping fee per tire in most cases.
SimpleTire self-service links
How can I track my order?
Visit the website, log in to your account and navigate to the “Order History” or “My Orders” section to view the status of your order.
How do I manage my account information?
Visit the website, sign in to your account and navigate to “Account Settings” to update your personal details, payment methods or addresses.
How do I confirm my order total before checkout?
Visit the website, review your cart and verify item prices, taxes, shipping and any discounts before completing the purchase.
What is the relationship between SimpleTire and Dealer Tire?
Dealer Tire is the parent company of SimpleTire.
How can I contact SimpleTire customer service?
Call (888) 410-0604 or email info@simpletire.com.
What payment methods does SimpleTire accept?
SimpleTire accepts most major credit cards, PayPal, Google Pay and Venmo.
How to get professional help with your SimpleTire problem
If you need help with SimpleTire, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of SimpleTire?
Submit your review | |