The Simmons Bedding Company is an American manufacturer of mattresses and related bedding products, based in Atlanta.
Simmons Bedding Company Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Simmons Bedding Company
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Simmons Bedding Company
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Simmons Bedding Company mailing address
1 Concourse Pkwy
Suite 800
Atlanta, GA 30328
Simmons Bedding Company executive customer service contacts
Primary Contact
Derek Roberts
Director, Internet Operations
1 Concourse Pkwy
Suite 800
Atlanta, GA 30328
droberts@sertasimmons.com
Secondary Contact
Daren Couture
Executive Vice President, Operations
1 Concourse Pkwy
Suite 800
Atlanta, GA 30328
dcouture@sertasimmons.com
Chief Executive
David Swift
1 Concourse Pkwy
Suite 800
Atlanta, GA 30328
dswift@sertasimmons.com
Does Simmons Bedding Company have an online contact form?
Yes, you can find the online contact form here.
How can I contact Simmons Bedding Company customer service?
Call (877) 399-9397 or email customerassistance@simmons.com.
What is Simmons Bedding Company's international email address?
What are Simmons Bedding Company's customer service hours?
Monday to Friday, 9 a.m. to 5 p.m. Eastern time.
How do I register my Simmons mattress warranty?
You can usually register your Simmons mattress warranty online through its website or by completing and mailing in a warranty registration card included with your mattress purchase. Registering your warranty ensures that you can access warranty coverage if needed.
What should I do if I have a problem with my Simmons mattress?
If you encounter any issues with your Simmons mattress, such as sagging, defects, or discomfort, contact Simmons Bedding Company customer service at (877) 399-9397 for assistance.
Does Simmons Bedding Company offer mattress delivery and setup services?
Yes, Simmons Bedding Company often offers mattress delivery and setup services for customers who purchase mattresses directly or through authorized retailers. You can inquire about delivery options and fees when making your purchase.
Can I return or exchange my Simmons mattress if I'm not satisfied?
Simmons Bedding Company’s return and exchange policies may vary depending on the retailer from which you purchased your mattress. Check the retailer’s return policy or contact Simmons customer service at (877) 399-9397 for guidance on returns and exchanges.
Where can I find product information and specifications?
Detailed product information and specifications can be found on the Simmons website . Each product page includes information about materials, sizes, and features.
Can I get a custom-sized mattress?
Simmons may offer custom-sized mattresses depending on the model and your specific needs. It is best to contact customer service at (877) 399-9397 for more details.
How to get professional help with your Simmons Bedding Company problem
If you need help with Simmons Bedding Company, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.